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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting how easy and fast the filing process is. Many appreciate the clear, understandable steps and the convenience of viewing completed pages. The service is frequently described as excellent, with people noting its efficiency and the helpfulness of features like uploading W2s by picture. Consumers often mention that the app makes the entire process simple and less overwhelming. However, some customers also noted issues with refunds, stating that they experienced delays or had not yet received their money. A few other people also felt that the website could be improved, encountering difficulties with specific inputs like ACA subsidy information or income not on standard forms, and some expressed dissatisfaction with the overall service.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, often describing it as simple, quick, and easy... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the service for being super fast,... See more

Application

Clients share positive opinions on the app, highlighting its ease of use and efficiency for tasks like tax... See more

Refund

Customers had ambiguous experiences with refund. While some reviewers reported receiving their refunds... See more

Website

People report ambiguous experiences with the website. Some customers found it easy to navigate, clean, fast,... See more

Based on these reviews

Rated 5 out of 5 stars

Everything was very easy, especially given the helpful hint/tip under every box, this was the first time filing my company with my taxes, and I did not know what most of the boxes where, however usi... See more

Rated 5 out of 5 stars

Filing was easy and fast. Have used Turbo Tax in the past, Trustpilot was easier and faster than TurboTax. Trustpilot answered questions and explained items when needed..

Rated 5 out of 5 stars

In all my years filing my own taxes, chime was by far the best way to go! Simple, clean format, easy to follow, immediate AI messaging answers to my questions (I had 3 and all were answered!). When... See more

Rated 5 out of 5 stars

This was such a quick and simple way of filing taxes with Chime. It felt safe, I’d definitely do it again next year.

Rated 5 out of 5 stars

Just did my taxes here in Paypal. I got tired of trying to figure out which account was actually mine with that other company I won't say the name ..... Ahem, it has an initial then an & and then ano... See more

Rated 5 out of 5 stars

This was my first experience. Everything is quite clear and understandable. It is convenient that you can view already completed pages.

Rated 5 out of 5 stars

Omg so easy just follow directions and your done. Took only 5 minutes I used this app 2 years in a row most excellent. Looking forward to use again.

Rated 5 out of 5 stars

Was afraid to file my taxes on my own, usually I have someone help walk me through it but April was super easy to use and easy to upload my files. Thanks so much for making this a breeze.

Rated 5 out of 5 stars

I’ve not received the refund yet it’s taking a bit longer than I expected but it was easy to file thank you!

Rated 2 out of 5 stars

The 1099 forms are not read correctly (at least from my two institutions). Don't know how to enter income which isn't on some 1099 (or similar) form. Don't know where to put in ACA subsidy informatio... See more

Rated 5 out of 5 stars

This is my first time using the April service for my taxes. It was really an easy process and something I will use again and have no problem recommending. I've already received my refund!

Rated 1 out of 5 stars

The preparer didn't take the time to understand my financial situation nor did she ask about deductions. There was little to no communication! If I had known there was no phone access to the preparer... See more

Company replied

Rated 5 out of 5 stars

The entire process was easy to navigate and understand. It answered all of the questions that I had and the whole experience made it easy to complete.

Rated 4 out of 5 stars

User-friendly and provided support to not only find additional savings, but also had useful tools. I felt less overwhelmed in years past and am looking forward to continued service

Rated 5 out of 5 stars

This is.....by far THE best tax application I have done thus far. Thank you for making this so easy to complete

Rated 5 out of 5 stars

Everything went great, easy to use and easy to back track if fixing is needed. Just make sure to double check the automated input from the downloaded photos which they tell you to do.

Rated 5 out of 5 stars

It was so easy and quick to file my taxes with April. It automatically reads all PDFs, including the consolidated forms from Robinhood, and fills in the details for me. I love that it's completely fre... See more

Rated 5 out of 5 stars

Super easy to use. Offers information about each step. Reviews your entries and looks for errors. Option for AI assistance or live support. Was free to use small charge for early deposit option. Defin... See more

Rated 4 out of 5 stars

For a free filing service, this was great! Very user-friendly, and taxes were filed in about 25 minutes. I would recommend the paid software service though if you have probable deductions.

Rated 5 out of 5 stars

Super wonderful and easy. I was originally going to file my taxes with HR block but they started charging me extra fees. I’m beyond grateful to have found April via Robinhood and I will definitely be... See more

Rated 5 out of 5 stars

I was connected to this app through PayPal. It was incredibly simple to use. The option to take a picture of my W2s and upload the information that way was a gamechanger!! And shockingly thorough.... See more

Rated 5 out of 5 stars

It was very easy to understand and it was nice that I was able to upload by W2's and did not have to type all the information in by myself. It was very easy!!

Rated 5 out of 5 stars

This was easy to use when filing taxes and everything made sense.

Rated 1 out of 5 stars

Clunky. Partner with Robinhood but can’t use Robinhood’s tax document import code…had to key everything in. No credit card for payment, had to use checking account

Rated 4 out of 5 stars

It was great! Although, I am used to seeing the actual forms...Answering the listed questions and being able to upload the required documents aided in making it an easier-than-I-thought-it-would-be ex... See more

Rated 5 out of 5 stars

Quick, easy to work through. All those questions of "whats this?" are already answered through the process.

Rated 5 out of 5 stars

Very easy and extremely quick tax return deposit. I would recommend filing taxes through time.

Rated 1 out of 5 stars

My taxes have never gotten to me it’s over fourth five days did friends used different company he got his in three weeks I will never use you again

Company replied

Rated 5 out of 5 stars

Better then tax something I used took 2 days and was confused so easy

Rated 5 out of 5 stars

A lot more straightforward and easy-to-use than turbo tax. Plus I didn't have a bunch of adds in my face, or wasn't asked constantly if I wanna purchase a pro package to get a higher refund.

Rated 5 out of 5 stars

This was the first time filing without TurboTax and paying their obnoxious fees, even though I’m navigating the software on my own without any assistance from an agent etc so using Chime to file 2... See more

Rated 5 out of 5 stars

The process to e-file my taxes was so simple and quick. I like that they offer the 5 days early on the tax return through Chime. I have the debit card and credit builder card and excited to work on my... See more

Rated 1 out of 5 stars

No update, have no idea of the status of the taxes, no update if a verification mail been sent out been waiting for two weeks just for the accepting part. Will not be using you guys for next year tax... See more

Rated 1 out of 5 stars

Offer no help with city taxes but don't make it clear up front, customer service offer no help and just push the issue off. Figured I'd try a new service connected with my robinhood, Big mistake. Now... See more

Rated 1 out of 5 stars

It's over a week and my State taxes have not been accepted. That's never happened. You can't see your finished paperwork until after it's accepted meaning you can't check for mistakes. I wouldn't use... See more

Rated 1 out of 5 stars

This was one of the worst professional service experiences I’ve ever had. The return was delayed for weeks past the promised timeline, required multiple follow-ups, and went through several rou... See more


Company details

  1. Tax Preparation Software
  2. Tax Preparation
  3. Tax Preparation Service

Written by the company

april partners with banks, fintechs, and payroll platforms to help Americans file, estimate, and optimize their taxes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Replied to 30% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Chime

Chime, thank you for allowing clients to file taxes for free. Please keep that option available.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

EASIEST tax filing EVERRRR

This program was incredibly easy to use, completely FREE (did NOT charge me a single penny to file), and helped aid me and provided clarification for anything and everything.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Super Easy

Super Easy, took me a few minutes to do! After 32 years with BOA, I am loving Chime, so happy I switched!

14 April 2026
Unprompted review

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