After my original bad review (see below). This company has since made contact and rectified the problem. We have now received our completed order. The bears are so cute and great quality. The order... See more
Company replied
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Review summary
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I didnt get tracking link of my order, i cant get any informacion about my package, and i hasnt got response from getahug Order - #GH88142017 Btw i paid 20 dollars more to get faster shipping, is... See more
Quick shipping and cute bear. It was as described and seems to be good quality. My daughter asked for this for Christmas and hoping she’ll be surprised. I did have a lot of problems accessing the webs... See more
UPDATE: they did reach out to me and provided the tracking info. I eventually did get the package within the ETA and the bear looks just like in the ads. Order #GH88160290 I have not received my tr... See more
Company replied
Company details
Written by the company
At getahug, we believe that the power of joy should be shared, and what better way to do so than through our delightful range of jointed animals? Every stitch, every detail, and every choice of material is carefully considered to ensure that each of our creations carries the spirit of love, comfort, and the pure joy of being alive.
Contact info
United States
- service@getahug.co
- getahug.co
4.2
Great
380 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The cutest handmade teddy bear ever.🧸💕…
The cutest handmade teddy bear ever.🧸💕 Each Getahug bear is unique, with adorable blush cheeks that make it extra special. I love how its little joints move, you can pose it, hug it, or even make it shake hands. It feels so thoughtful and heartwarming, perfect for gifting on birthdays, anniversaries, or just to show love. Truly, Getahug: Love in Every Hug.💖
#getahugco #getahug #teddybear #giftidea #cute #baby #gift
19 September 2025
Unprompted review
Shipping was so great
Shipping was so great! There was no problem at all and the packaging came on time in great hands! I’m definitely going to order again!
20 August 2025
Unprompted review
Legit website
Legit website. Arrived on time and has the cutest teddy bears 🧸 I got the one with a strawberry side bag. Love it!
18 September 2025
Unprompted review
Fast shipping
I had a great transaction!! Clothes fit my bear perfectly!!! Very well made!! Shipping was on time,even arrived sooner!! Thank you 🩷
1 September 2025
Unprompted review
Such a cute gift!
17 September 2025
Unprompted review
The bear is so cute
16 September 2025
Unprompted review
complaint and feedback
Hi I ordered the product but I did not receive a link to track the shipment or see where it is. I sent an email but did not receive a response. I am still waiting.
#GH88131337
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I just received the number and link to track my shipment. They responded very respectfully, and I look forward to working with you again in the futureğ. Best regards.
13 September 2025
Unprompted review
Reply from Getahug
Hi Furkan, we are sorry for the inconvenience. We have sent the detailed delivery information of your order to your email, please check it. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.
A beautiful gift for my granddaughter…
A beautiful gift for my granddaughter well worth the money as the teddies are gorgeous, legs & arms easy to move the perfect size for a little one to hold.
Customer services were also very helpful when I had a problem with an outfit.
Great service.
4 September 2025
Unprompted review
Super cute and warm hugs
Super cute and warm hugs! Absolutely love the teddy bear
11 September 2025
Unprompted review
There was an issue with the package but…
There was an issue with the package but 1 mail fixed it ! Amazing support !!
9 September 2025
Unprompted review
The tracking is awful
Regardless of tracking the whole company as a whole were quick to respond to emails and updated the tracking once I ask . It’s not the company fault it’s the courier . Back to topic the Teddy is so cute and 100% satisfy regardless of the wait .
8 September 2025
Unprompted review
Reply from Getahug
Dear Ali Hassan, we are sorry for the inconvenience. We have solved your problem via email, please check your email in time. Rest assured your order will arrive at your address shortly. Thank you for bringing this to our attention and giving us the opportunity to make it right. Getahug is committed to improving our services to provide the better shopping experience.
A Beautifully Made Bear Full of Comfort and Love!
The whole experience was absolutely wonderful! The bear is so beautifully made, incredibly soft, and feels very high-quality. It truly brings comfort and warmth, just as promised. They put so much love and care into their products, and it really shows. The attention to detail and craftsmanship are amazing, and the idea behind these bears is so heartwarming. Their customer service is also fantastic – super friendly and responsive, which made the whole process even better!
7 September 2025
Unprompted review
The teddy bears are beautiful and very…
The teddy bears are beautiful and very well made, they have beautiful clothes
8 September 2025
Unprompted review
The teddy is super cute and I got one…
The teddy is super cute and I got one for my friend too and she loved it. They’re really cute and the outfits aren’t hard to put on. The bears are super cute and great for yourself or a gift though.
2 September 2025
Unprompted review
Absolutely No transparency or no customer support
My order number is #GH88120172 It has been over 11 days and i paid for the fastest shipping that was offered. When i check my email or the website it just said your order has been confirmed and when i reached out to the customer service i never got any type of reply.
19 August 2025
Unprompted review
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