Do not buy - E3 error
Brand new vacuum shuts down with E3 error after three minutes of use. Aerovac says to clean the filter -- it's brand new.
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Brand new vacuum shuts down with E3 error after three minutes of use. Aerovac says to clean the filter -- it's brand new.
Had an issue with the attatchment. the customer support sent me a new vac within days.
Strong suction too. highly recommend for moms with toddlers
No customer service, no response from
company. I ordered a vacuum from them on December 9, 2024. The item arrived over a month later and I needed to return it. I contacted them on the email address listed on their website and never got a response. I sent four emails over three months and still haven’t received a response. I reported the purchase with my credit card company and they refunded my money. But still no contact from Aerovac. There’s no phone number listed to call anyone. Complete scam.
I love these, they are comfortable for my baby- easy to put on and off. Buttons are great, just good quality. Most used clothing so far.
Customer service is crappy and promises are hollow. Just seems like a lie. Tried stopping the order and they ignored me. Tried to return it they ignored me, then said I could send it back and I’d have to pay shipping. Even when I tried stopping it a week before they sent it.
Scam product. I ordered the vacuum a month ago. The company created a tracking label, but USPS never received the item. I have sent multiple emails to the company, and they only send back an auto response. This is 100% a scam, and there are plenty of Reddit threads about this. I have left negative comments on their Instagram along with other customers, and they just go in and delete them.
DO NOT PURCHASE. Never received the product. Sent 3-4 emails, all unanswered. Definitely a SCAM! I will be leaving this review any place I can find a spot for it.
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