GERMAN PARTS Reviews 87

Joe & the team recently completed a service on my amg gtr, great communication and took care of my pride & joy.

All disks and pads changed.

Gearbox oils changed.

German Parts are an extremely friendly, polite and very knowledgeable and capable team that provide a perfect service where nothing seems to be too much trouble.
All the products they sell are great, especially the carbon fibre parts that are made directly for them - everything being correctly priced is a real plus too.
I will definitely be using German Parts again.

Never trust this site. They sell the product, days pass, the product doesn't arrive, and then they say it's out of stock. I wouldn't recommend it to anyone.

I Received my bmw f11 bi xenon headlight
Within a week of ordering ,
The headlight was extremely well packaged ,
I am a very satisfied customer,
I will be using Joe again in the future should I need any new parts,
Thank you for a superb service,
Regards
Paul
South Wales

These guys know their stuff! I brought my (beloved) C63s in with quite a few issues. Joe and David talked me through the issues and agreed prices with me before doing any work. Joe and David called me regularly to update me on the work and we discussed different options for repairs and prices. These guys do not rip you off - genuine parts installed, pics sent to me of parts replaced and my car is now running like a dream!
I was so impressed, I brought my A45 back for a full service and couple of repairs - all done perfectly and at a very competitive price!
These guys are much better and more knowledgeable than the main stealers, with a genuine interest in performance cars.
I will definately be back!

Took my C63 in to German Parts for a gearbox service and re-learn, and the service was spot on from start to finish.

I stayed on-site while the work was carried out, Joe and the team were brilliant—everything was properly checked, dialled in, and explained clearly. You can tell they take real pride in their work and know these cars inside out.

Comfortable waiting area, plenty of coffee (lost count after about five ☕️), the car came back feeling exactly how it should.

10/10 service – would highly recommend.

I purchased a driver side LED headlight with the modules for a bmw F20, it took a while to be delivered as it had come from Germany however, the lights were brand new top quality well packaged and I was also given regular updates on my order. Overall great company would recommend anyone to purchase their German parts from them.

Great service from Joe, brilliant prices and speedy delivery.

German Parts company
German Parts company . Very rude, threatening behaviour recorded
German Parts company , Nursery Rd, Waltham, Abbey, EN92PA, managed by Joe and Emily.

NO HARMFUL OR ILLEGAL CONTENT HERE. THE EXACT TRUTH AS IT HAPPENED.

What a disgrace this company is. Bought a rear light for a Mercedes 2o months ago. I returned it immediately as it was faulty. The manager Jo confirmed the return by telephone and informed me that the refund would be with me in 3-5 days.
20 month later, after numerous calls and emails to both Jo and Emily . Still haven’t received it.
You call Jo and he says calmly, email Emily, she will sort it out. You email E and there’s no reply. You call Jo back and he just says don’t call him again. This has been like this all this time. I forgot about this on several occasions as, well, you just forget as you’ve got other things to get on with.
I have proof of the transcript acknowledging my return and promise of a refund from Jo. But no joy.
I have never been rude to these people but my last call I was aggressively foul mouthed by Jo.
I am now going through a small claims court to get my refund.

UPDATE
Sent them notice of intention and I was refunded. Only took them two years.
BEWARE!!! These are not to be trusted!!!

Copy of part of transcript 2 years ago.
Tue 2nd Jan '24 12:51
Hi
I can see Jo sent a request for your refund just before Christmas but due to the amount bank holidays etc it would be delayed, please allow 3-5 working days from today for it to reflect in your account.
If you have any further questions please contact uS

Update

Whatever
Doesn’t matter who I am. You don’t threaten people because they want a refund.
You’ve got history of delaying refunds, over 20% of your reviews. That’s bad business.
Merry Christmas to you and hopefully, you’ll have an honest and better new year. 🤭🥱

Germans Parts absolutely saved me, my BMW 5 series headlights started to form condensation and then collect water in them I thought my car was done for, I looked high and low for reasonably priced headlights and debated going down the second hand route until a friend of mine recommended German Parts.

I purchased a pair of brand new bi xenon headlights, they come very well packed and even built up ready to be installed, needless to say I am now back on the road and ready for the winter months!

The headlights were brand new, delivery was swift, I cannot fault them.

I highly recommend German parts and will continue to use them in the future!

10/10 experience. Joes a great honest man that you can rely on to get the job done. Highly recommend

Bought a set of Mercedes G63 Alloys with tyres. Really impressed with them. And fantastic service from Joseph, he even opened up out of hours for collection 👏

Received my ordered parts and most importantly, the quality is excellent. After sale support is top tier (10/10). I got a c63 carbon diffuser and a few other items. The diffuser is sooo gorgeous. Everything perfectly fit without any issues.

Overall great shop.

Do not believe the positive reviews posted…it’s all fake

After incurring further losses, Jo has finally given me a refund for the defective suspension parts, however, based on the attached pics, I’d say stay well away from this business.

This matter is being escalated from small claims court to trading standards to even further. To think that these people find it ok to supply defective parts and then install as per the pics below, it’s ridiculous. Damage was found to front suspension bags and I have evidence that these damages was not there prior to giving my car to German Parts for a week, this is being raised to Trading standards.

Summary:

- defective parts supplied
- losses occurred due to fitting defective parts
- parts fitted horribly wrong by German Parts
- losses occurred to have them removed and have brand new ones installed
- damages found to front suspension bags
- damages found to car trimming near boot area, instead taking off the parts, they’ve ripped off the trimmings
- everything mentioned is evidenced really well with pictures to videos
- court claim, trading standards and fraud protection team are aware and case is moving forward

Please see the pictures on google review, trust pilot wouldn’t give the option to upload pics.

Fast visit and easy had all parts in great condition ready upon arrival and at a great price and loaded them into my vehicle
5star service

Like many other reviews, initial communication with this company starts well but soon deteriorates when problems arise at which point they become defensive and ignore requests to put things right.
I ordered a pair of replacement headlights for my BMW in October 2024.
They were delivered in December 2024, and were professionally fitted and programmed using ISTA software.
However, the DRL on the left headlight was considerably dimmer, which I reported to German Parts, and to their credit, they sent out replacement DRLs.
The beam pattern thrown out by the lights was also erratic, which I reported to German Parts.
I made an appointment to visit German parts and
I visited them in January 2025 for the DRL to be replaced and the beam pattern rectified.
I met the owner Joe, who I found to be very friendly and personable.
The errors with the headlights could not be rectified, so Joe agreed to order replacements for me.
However, these never arrived.
I made many calls to German Parts as well as emails and WhatsApp messages which were ignored.
A BMW dealership inspected the headlights and confirmed that the beam pattern was erratic and tried to correct them but without success and suspected they were probably for LHD models, and would fail an MOT.
I pointed this out to Joe, but by now he was not responding to any emails/WhatsApp messages from me.
I then had the headlights replaced by BMW for new OEM ones in order that the car would not fail its MOT.
I asked for a refund from Joe - again this was ignored, so as a last resort I applied for a CCJ against German Parts on the basis that the units were faulty. The onus lies with the retailer to prove that they were fit for purpose within 6 months of purchase, which German Parts did not do contravening the Consumer Rights Act 2015.
They did not respond to the CCJ application and the CCJ was successfully issued against German Parts.
German Parts have ignored the CCJ.

----------------------------------------------
Firstly, I would like to thank German Parts for responding to my review very speedily...
I would address the points raised By German parts as below:

1. Fit for Purpose – Nature of Purchase and Warranty Terms
Response: Joe was aware from the outset that the car already had retrofitted LED headlamps. I have email exchanges confirming this.

2. Customer Complaint and Inspection Findings
Response: Yes, I agree that the car had a front end collision, but this was in 2019 before the initial retrofit of the headlamps. They were installed professionally using the correct programming software and passed every MOT since. German Parts have provided no evidence of the damage they refer to, nor any evidence that the headlamps supplied by them had been fitted incorrectly.

3. Attempts to Recover Funds and Replacement Request
Response: I agree that I lodged a claimback via the funding source. This was in response to not receiving any replies to the numerous emails/phone calls/WhatsApp messages sent to German Parts. Joe had agreed to supply replacement units, but these never arrived… As a result of the chargeback I lodged, Joe pleaded with me to retract the chargeback – again I have WhatsApp messages confirming this.

5. Lack of Product Return and Harassment from Claimant
Response: This point interests me… why would I want to return the products if German Parts is not honouring a refund? Again I have email exchanges offering to return the products in exchange for a refund. I even offered to accept a reduced refund, but no response was received from German Parts.
In no way were my emails to German Parts either aggressive or threatening – they were polite and informing German Parts of my intentions. I have these in my sent items.

In conclusion, Joe, please refund me and I will return the products to you and have the CCJ set aside. We can then just shake hand and agree to disagree…

Reached out to Joe as I was stuck for a part for my W204 C63. When I tell you he couldn’t have done more for me, it’s an understatement. Literally sourced the very last part in UK and got it to me in 24 hours!!! If you’re in need of any parts, LOOK NO FURTHER Than these guys. 10/10 service end to end. A great example of a business who go above and beyond in the automotive industry. Thanks Joe! Will be in touch again for sure

Product supplied quickly and at a great price, would definitely recommend to anyone needing headlight units at a more competitive price than main dealers

Visited yesterday to get a parking sensor and number plate plinth fitted (which I ordered previously) Everything was done quickly a professionally. I was informed when the parts arrived and painted and ready to be fitted. I am extremely happy with the service provided and highly recommend German Parts!