George Browns Reviews 

233
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and super-fast delivery services, noting items arrived quickly and efficiently. People consistently report excellent service, with staff being knowledgeable, helpful, and providing clear communication. Many consumers also appreciate the competitive and reasonable pricing, often finding the best deals available. However, some customers reported products arriving damaged or with missing components. Additionally, a few experienced delivery issues, including items left in vulnerable spots, unexpected fees, or significant delays. Some reviewers also mentioned difficulties reaching customer service, citing unresponsiveness to inquiries or a lack of direct contact.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers were pleased with their... See more

Service

Reviewers mention positive feedback about service, consistently describing it as great, excellent, quick, and... See more

Price

Customers consistently note positive experiences with price, often finding products at good or excellent... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and efficient, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received In Good Condition and been working well. However Requested on Delivery if no one was home to leave with either neighbour, but was left at front door in full view of anyone going past and sh... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(233)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mower

The people who work here are very friendly and are really helpful. They answered all my questions and went out their way to help me with everything I needed. I would definitely use this company again

10 July 2024
Unprompted review
George Browns logo

Reply from George Browns

Thank you for using George Browns Ltd and for you great review, We will pass on your positive feedback.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - provided full talk through of my ride on mower upon delivery, then came back to ensure it was working properly when a small fault developed.

1 June 2024
Unprompted review
George Browns logo

Reply from George Browns

Many thanks for your order and positive review. Enjoy your mower.

Rated 5 out of 5 stars

Great service from ordering to dispatch and delivery

Good website, easy to get information about product I was looking for. Ordering very efficient.
Confident of site security and excellent dispatch.

26 July 2024
George Browns logo

Reply from George Browns

We appreciate for your kind review and positive comments. Thank you for choosing George Browns Ltd.

Rated 5 out of 5 stars

Brilliant!

Spoke to customer service, very helpful. Placed order online for Stihl KM56RCE and hedge cutter attachment. Delivery next day and received within the delivery window. Couldn't have gone any better. Thank you.😁

2 August 2024
Unprompted review
George Browns logo

Reply from George Browns

Thank you for taking the time to give us your positive feedback. This is much appreciated. We're pleased that you are happy with our service.

Rated 4 out of 5 stars

Good service but watch the delivery company.

The service from you was very good. The only thing to let you down was the delivery company. Said they would deliver Friday morning but then an email Friday lunch time to say it's been moved to Monday. When it came the box was bashed a bit and a packet of screws fell out. Luckily it was just on our drive and nothing else was missing. Product excellent.

25 July 2024
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Reply from George Browns

Thank you for your review. We have changed our courier a few times. Unfortunately, they all seem to have their own problems. The one we currently use is better than most. We always pass feedback to our local account manager.

Rated 5 out of 5 stars

Great

Great. Absolutely no problems. Thank you

8 July 2024
George Browns logo

Reply from George Browns

Thank you for your kind review.

Rated 4 out of 5 stars

Very good product

Very good product. slightly disappointed with paperwork enclosed. Delivery punctual and efficient

12 July 2024
George Browns logo

Reply from George Browns

Thank you for your review. If we can assist with the paperwork issue, please let us know. onlinestore@georgebrowns.co.uk

Rated 5 out of 5 stars

Excellent service

I have not used George Browns before but they gave great service at a good price. I would definitely use them again

4 July 2024
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Reply from George Browns

Thank you, much appreciated.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, professional and do what they say they are going to do - unlike so many other garden machinery “specialists”.

I would highly recommend.

2 July 2024
George Browns logo

Reply from George Browns

Thank you for your kind review.

Rated 5 out of 5 stars

Excellent Service - Purchased the STIHL HLA 66 Long Reach…

Purchased the STIHL HLA 66 Long Reach Hedge Trimmer, STIHL AL 500 Hi Speed Charger & STIHL AP300S batteries from GeorgeBrowns, excellent product, great website with all item details and stock availability. Very competitive pricing and fast collection. High recommended.

28 June 2024
George Browns logo

Reply from George Browns

Many thanks for your order and positive review. This is always appreciated.

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