Amazing service- had an issue with the order which was down to pay pal not the seller- when I rang I spoke to a lady who answered (sorry didn’t catch her name) and also Richard and they could not have... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Perfect sports glasses from Oakley. They fit like a dream and the HD lenses are amazing. Very well packaged and great pricing. Have to say, Absolutely fantastic service from Genuine Style….. the... See more
Company replied
My second purchase of O`Neill sunglasses. I bought a pair last month and just purchased another pair as a gift for my son. Once again , excellent prompt service and delivery within a timed slot. As w... See more
I was very sceptical about ordering from this website . But wow very quick delivery and all genuine style. Brought theses as my daughter lost her last pair so we know what they were originally looked... See more
Company details
- Sunglasses Store
- Beach Clothing Store
- Clothing Store
- Fashion Accessories Store
- Glasses Store
- Outdoor Clothing and Equipment Shop
About Genuine Style
Written by the company
Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.
We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.
The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.
We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.
Contact info
384 Linthorpe Road, TS5 6HA, Middlesbrough, United Kingdom
- customerservice@genuinestyle.com
- genuinestyle.com
4.8
Excellent
719 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
Great service and great sunglasses. They arrived well packaged and on time. Would recommend.
2 May 2025
Unprompted review
Reply from Genuine Style
Thanks for leaving a review for genuinestyle.com Angela. We appreciate you choosing to shop with us. We are glad to hear everything went well with your order and that your sunglasses arrived quickly. We hope to see you again another time :-)
Fabulous Serengeti sunglasses.
Fabulous Serengeti sunglasses at a great price delivered next day as promised. Great.
27 April 2025
Reply from Genuine Style
Thank you for shopping with Genuine Style and for leaving us a review, Derek. We are glad your sunglasses arrived quickly for you, and we hope that you will consider us again another time, thanks.
Reply from Genuine Style
Thank you for reviewing Genuine Style Fredo, we appreciate it. We are glad to hear everything went well with your order and we hope to see you again, thanks.
Reply from Genuine Style
Thanks for leaving a review for Genuine Style, Nigel, we appreciate you choosing to shop with us and leaving a review. We are glad that everything went well with your order and we hope that you will consider us again another time.
Lovely sunglasses
20 April 2025
Reply from Genuine Style
Thanks for choosing to shop with Genuine Style, and for leaving a review, Margaret. We are glad to hear that you are happy with your new sunglasses and we hope to see you again.
OMG VERY BEAUTIFUL 😻 I LOVE
17 April 2025
Reply from Genuine Style
Thanks for reviewing genuinestyle.com, Samuel. We are glad to hear you love your new sunglasses!
Reply from Genuine Style
Thanks for reviewing Genuine Style, we appreciate it. We are really happy to hear that we provided a good overall service for you, and that your sunglasses arrived quickly. Thank you for shopping with us, we hope to see you again another time.
Perfect service from GenuineStyle
Perfect sports glasses from Oakley. They fit like a dream and the HD lenses are amazing. Very well packaged and great pricing.
Have to say, Absolutely fantastic service from Genuine Style….. the courier let me down, claiming to have tried delivery (they hadn’t), and that they wouldn’t re-attempt until after the bank holiday weekend. After contacting GenuineStyle directly, they sorted earlier delivery without any hassle or fuss. They were courteous and prompt in all comms. It’s been a long time since I’ve had service as good as this.Thankyou GenuineStyle…. Will definitely be recommending you for value AND 1st class service.
15 April 2025
Reply from Genuine Style
Thanks for leaving a review for genuinestyle.com, Simon. We can only apologise on behalf of DPD for the original delay with your delivery and were happy to help remedy this as best as we were able to. We understand service is important and are glad we provided a good experience for you. We appreciate you recommending us and we look forward to seeing you back another time, thank you.
Perfectly happy
Perfectly happy. Quick.Easy returns.Good price. Wide choice and the virtual tool worked and was useful.
6 April 2025
Reply from Genuine Style
Thanks for reviewing Genuine Style, Rachel, we appreciate it. We are glad that you found our virtual try-on useful and that you had a good experience shopping on our site. We hope to see you again another time, thank you.
Great customer service and very speedy…
Great customer service and very speedy dispatch
11 April 2025
Reply from Genuine Style
Thanks for reviewing Genuine Style, Rachel, we appreciate it. We are glad that everything went well with your order and that your glasses arrived quickly for you. Thank you for shopping with us, we hope to see you again another time.
Tommy Hilfiger sunglasses
Genuine Style has lots of great glasses to choose from at a very competitive price, the glasses I ordered for my husband are really well made and came well packaged, he absolutely loves them, I would highly recommend this company, also very fast delivery.
1 April 2025
Reply from Genuine Style
Thanks for reviewing Genuine Style and for recommending us, we appreciate it. We are glad that everything went well with your order and that your husband loves his new sunglasses. Thank you for choosing us, we hope to see you again another time.
Best customer service ever received!
Best customer service ever received!
My glasses were not delivered on time and handed back to driver by a neighbour. Contacted customer services as was showing delivered and had an instant email. The owner took it upon himself to chase the delivery after hours and during the weekend to keep me updated. Such a lovely person and a great company. Glasses arrived and were excellent quality and amazing price. Thanks Richard
3 April 2025
Reply from Genuine Style
Thank you for leaving a review for Genuine Style, Cath, we really appreciate it. Thanks for your kind comments about our service, it was the least we could do to try and help after DPD misdelivered your order. We are glad that everything went well with your purchase otherwise, and we hope to see you again another time. Best regards, Richard
After the initially difficult delivery
After the initially difficult delivery, the incomplete postal address and courier that didn't follow instructions.
The Team at Genuine Style Millie and Richard took imiditate control of the situation posted out a replacment pair of sunglasses in time for my trip using Royal mail.
They tracked the package until it was in my hands.
Excellent after sale service from a UK small business and a lovely quality affordable stylish pair of shades.
I will certainly purchase from them again.
2 April 2025
Reply from Genuine Style
Thanks for your review Gina, we appreciate it. We were determined to get these to you in time for your trip and are glad we managed to navigate the various obstacles to this and get these to you in time! We appreciate your patience throughout m and we look forward to seeing you back. Best regards, Richard
Reply from Genuine Style
Thank you for reviewing genuinestyle.com, Magdalena, we really appreciate it. We are glad to hear that you love your new sunglasses and that they arrived quickly for you. Thanks for choosing Genuine Style, we hope to see you back another time.
Oakley prizm lenses look smeared when…
Oakley prizm lenses look smeared when facing into the sun. Will be contacting for a refund
5 April 2025
Reply from Genuine Style
Good afternoon,
This negative review is the first we have heard of your issue - we are responsive via telephone and email too.
As an authorised Oakley stockist we would be happy to look to replace these under warranty for you, we just needed to be made aware of the issue. Obviously the glasses are how we would have received them from the manufacturer, and we can only apologise for the product fault and look to find a solution for you, now that we are aware.
We have reached out via email to advise further.
Kind regards,
Love my new Ralph Lauren glasses they…
Love my new Ralph Lauren glasses they came quickly and were great value for money and they are fantastic
6 April 2025
Reply from Genuine Style
Thanks for reviewing Genuine Style, Claire, we are pleased to hear that you love your new Ralph Lauren glasses and that we gave you a good deal and got them to you quickly. We appreciate you choosing us and we hope to see you again, thank you.
Reply from Genuine Style
Thanks for reviewing genuinestyle.com, Mark, we appreciate you doing so. We are happy to hear that you are pleased with your new glasses and that they arrived quickly for you. Thank you for choosing us, we hope to see you again another time.
Good choice fast deleivery.
Product price cheaper than high street, same product, fast delivery.
Impressed would use again.
3 April 2025
Reply from Genuine Style
Thanks for reviewing Genuine Style, Debs, we appreciate it. We are happy to hear that we gave you a great deal and that you received your sunglasses quickly. We appreciate you choosing us and hope to see you again in the future, thank you.
Excellent company to buy from
This is the second time I have used this company. The product was as described and arrived in perfect condition once again.Fast delivery on expected day,I would happily recommend to any one looking for great sunglasses and great service. 😎.
3 April 2025
Reply from Genuine Style
Thanks for recommending Genuine Style, Anne, we appreciate it! We are grateful for your repeat custom and are happy to hear that everything went well with your order. Thank you for choosing us again and we hope to see you another time.
Excellent customer service
Excellent customer service, best price, well packaged, delivered very quickly would definitely recommend and use again
2 April 2025
Reply from Genuine Style
Thanks for reviewing genuinestyle.com, and for recommending us Jill, we appreciate it! We are glad you were happy with our site, service and delivery and we look forward to seeing you again another time, thank you.
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