After the only barber shop in Croatia stopped selling Layrite hair products, I had to look for an alternative places to get them. Not only that GS had the products I wanted, the prices were pretty... See more
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See what reviewers are saying
Excellent experience with this store. The shipment came in fast, the package was well protected, everything was on point. Also, the little 'thank you' letter that you receive with your order is a gr... See more
Everything was as expected. I like the fact that the package is well secure, because they put in some cardboard stuffing so that all the items that were purchased stayed in their place. They only mino... See more
it's really a gentleman store.elegant and quality items coming almost from czech republic,england and portugal.on the cosmetic side more different country.not very cheap but you pay for the quality.i... See more
3.6
Average
330 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
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No delivery, no contact
Ordered 17th December, expected delay due to time of year. Emailed January 2nd as still no delivery details provided, no response received. Emailed again this week, still no response.
Not a very good service
17 December 2025
Unprompted review
best stuff ever
17 November 2025
good products
18 October 2025
The letter and the little gift 😁
18 October 2025
No way to contact them. Scam alert!
There is no way to contact them, or return anything. Their products are low quality, cheap knock offs, and they don't bother to return to emails or calls or attach a return label. It's a scam, don't bother, you will lose your money!
1 July 2025
Unprompted review
Reply from Gentleman Store
Dear customer,
Unfortunately, you have not provided the information we requested, such as your name and order number. This means that we are unable to investigate your case. We are often confused with another online shop. Therefore, it is possible that you did not place an order with us.
To help us resolve this issue, please contact us and provide us with the order number. We cannot assign this review because the reason for the negative review is not specified. This is therefore an anonymous review. You can contact us at any time via the following email address: info@gentleman-store.de
Thank you for your help in clarifying the matter.
Your Gentleman Store
I was amazed
Really quick send of the package, safely packed and sharing information during the whole process. I will certainly buy from the store again!
18 May 2025
Correct and fast order fulfillment!
18 March 2025
Highly recommend!
Fast service. Excellent shopping options and most relevant to me, a good selection of items from Barbour! :)
18 March 2025
Highly recommended
Quality goods, complimentary items, great customer service, free and fast delivery in EU
15 February 2025
Recent Experience
Placed an order on 2nd December for Christmas present. It’s still not arrived and it’s Christmas Eve. Takes ages to get a response from customer service. I’ve asked for a refund but they avoided answering the question. Was told I’d receive a detailed explanation within 24 hours. It’s been over that timeframe and still waiting. The tracking does not work for the item. I’m convinced this is a fraudulent company
24 December 2024
Unprompted review
Reply from Gentleman Store
Hello,
as I suspected, you did not order from us and, like many others, confused us with another online store. Our name is Gentleman Store - We dress modern gentlemen. The order number #1599 is not from us, under your name, your e-mail address, we have no order. Our order numbers are always 9 digits long. Please rate the online shop where you also made your purchase and delete this review otherwise we will have to report it. Thank you. Gentleman Store
Worst customer service and product details
Worst customer service and worst product details. I ordered a neutral shoe cream, and it came back. wanted to return but i had to pay for everything and the product was returned to me.
3 October 2024
Unprompted review
It was a very good experience
It was a very good experience. The item I ordered was nicely packaged, the envelope and the perfume sample was a really nice touch too.
17 June 2024
Excellent!
18 March 2024
Unsatisfied
Prije više od dva tjedna sam dobio svoju narudžbu. Unutar narudžbe jedna od naručenih stvari je bila slomljena. Odmah sam kontaktirao prodavača putem maila, poslao dodatni mail jer nisam dobio odgovor... do danas nisam dobio odgovor! Što se tiče slomljenog predmeta iz paketa, s obzirom da u paketu nije bilo slomljenog dijela koji nedostaje, znači da je takav i poslan, a ne da se slomio tijekom transporta.
Ne preporučujem, grozna komunikacija s kupcima (pod grozna mislim nepostojeća)!
Eng; More than two weeks ago I have ordered my package and in it one of the items was broken. There were no broken pieces inside of package, meaning that the item was sent broken in the first place. Since the day I have received the package I'm trying to contact the seller with multiple mails, but to this day I have not received any response! Definitely would not recommend, their customer communication is terrible, i.e. non-existent!
4 March 2024
Unprompted review
Good price
Good price, fast delivery and an excellent hand written letter inside the parcel. Can recommend! Thanks.
16 February 2024
Fast dispatch. Not easy to contact. Slow payback.
Fast dispatch of ordered parcel. Customer service not easy to reach. Quite slow return payment for returned goods.
18 January 2024
Reply from Gentleman Store
Guten Tag Herr Knutzen, vielen Dank für Ihre Bewertung. Es tut mir sehr leid, dass Sie diesmal nicht ganz zufrieden waren. Ihre erste E-Mail, die Sie am Freitag den 26.1 um 17:30 an unseren Kundenservice gesendet haben, haben wir am Sonntag den 28.1 beantwortet. Die Rückerstattung der Retour erfolgt bei uns innerhalb von 2 Wochen nach dem Eingang der Retour. Es freut uns aber, dass der Versand der Bestellung schnell war. Ich hoffe, dass Sie uns in der Zukunft noch eine Chance geben. Herzliche Grüße, Zuzana von Gentleman Store
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