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3.0
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Gentle Dental charged me $169 for a visit to look at a possible root canal I might need. 2 days later I got another bill for $183. The receptionist had no explanation for this. They didn't charge the full amount the first time! Baloney.
Fantastic dentists and dedicated staff at the Natick Location. Dr Patel is unbelievably caring and willing to go the extra mile every time for her patients.
(This review describes my experience at Gentle Dental in Arlington, MA)
The doctors at this practice are OK, however, the billing department is not gentle at all. They failed to give me a correct estimate with the insurance, and a few months after my visit sent me a bill with no explanation whatsoever (like just a random number), and it took me many days to get them to explain and change this bill. In other words, the billing at this company is very non-transparent at all. Not gentle. In addition, there appears to be a great miscommunication between the billing department, the reception, and the medical staff. Several weeks after the so-called resolution of my billing issue (in which I still overpaid completely unfairly), and me telling them I would never go to their clinic again, I got a call from Gentle Dental saying "can you come on Tuesday to start on your crown?". Like really?? This crown was never on my treatment plan, by the way, and I never heard about it before.
The bottom line: I would not recommend trusting your teeth or your finances to this company, as they might mess up both.
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