The ask was an easy one, none the less, Ricardo was incredibly friendly, informative, and gave me the direction I needed for my next steps.

Loved the services of Genki Insurance. Easy to sign up worldwide. Perfect for Asia travelers. Easy in communication. No hidden nuances in the policy. The only issue that coverings may take a while. Overall happy with experience.

A great website that is very easy to understand. Coverage is clearly explained, and it's easy to follow everything. Will use Genki for my future trips to cover health insurance.

quick help, friendly agent

Quick informative response. Very helpful!

Was very happy in 2024 with them, had many unexpected medical costs, they paid them all back and the process was very easy. Now in 2025 the 50 euro deductible is a problem. Unless you have something serious that requires a lot of invoices for the same condition, you will lose 50 euros every time you consult a doctor. Not great for young people.

Great customer service quickly and efficiently, the website, documents and everything required was easy to navigate and obtain!

Thankfully, I've never needed to file a claim with Genki but my experience with the company has been consistently excellent. Their communication is prompt and efficient – they keep you well-informed about any changes, and provide a lot of useful travel-related information. I would confidently recommend them to others seeking good coverage at a reasonable price.

Luckily, I was very healthy during the 1.5 years I used genki for my global health coverage. I only had one incident (motor bike accident) and their support and coverage during that time was flawless. I got my expenses reimbursed very quickly without hassle. Thank you genki!

I use it while travelling and it seemed pretty good compared to other similar around. Also the support is always responsive and helpful.

My wife had some ligament issues in her foot while in Japan and had to have tests and treatment at two clinics. Genki was great in working with us on the documentation and ultimately covering all expenses. Great service

My request for an additional coverage area was done within minutes so very impressed with customer service

excellent insurance, always received compensation within a few weeks, made an appointment with a doctor, paid the bill myself, then quickly and conveniently applied for compensation through the website, within a few weeks the money arrived on the card. never had any refusals

There was a problem, they helped solve it very efficiently and professionally in the shortest possible time.

We traveled for over a year and found our Genki Adventure plan to be a good fit for our time abroad. Fortunately, we didn't require filing a claim during our time away, but it provided ease of mind on our travels and upon our return to our home country. We would use again and recommend!

Simple & high quality. Did not need to submit a claim, but I appreciate the ease in navigating the insurance contract and the website.

Using genki for nearly a year and only positive experience. Excellent coverage and best customer service. Claims are easy and processed fast. Can only recommend!!!

How convenient it was to work with the Air Doctor application (I considered your company to be the best in the world for this service) and how strikingly inconvenient it is now (it took me a few days to fill out all the documents ). If I may compare it with cars , it 's like changing from a brand-new Mercedes to a bus that still needs to get into after standing in line at the bus stop . I apologize for this comparison, but I hope my review, as one of many, will allow you to improve your service and I will recommend you again as the best insurance in the world. I sincerely wish you prosperity.

I was hospitalized in Japan for 19 days after a serious accident on my bicycle. It was difficult at first to connect the insurance with the hospital due to language barriers, but once connected, the process was simple and stress free. All expenses were covered quickly, including surgery. I can easily recommend Genki for anyone needing emergency coverage overseas.