Genix Healthcare Reviews 

2,388
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 983 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff, noting that dental professionals go out of their way to make patients feel completely relaxed and comfortable during various procedures. People also appreciate the efficient service, quick appointment scheduling, and thorough explanations provided regarding treatment options throughout their visits. However, some customers also noted issues with certain medical products, mentioning that items like dentures or temporary fillings did not fit properly and required repeated adjustments. A few reviewers experienced difficulties with administrative communication, expressing frustration over delayed responses and challenges when trying to resolve problems with practice staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing receptionists, nurses, and dentists as... See more

Service

Consumers find service to be positive, highlighting painless procedures, friendly receptionists, and caring... See more

User experience

Users describe positive interactions with user experience, highlighting that reception staff are welcoming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the team is... See more

Product

People report ambiguous experiences with product, as some consumers share amazing results regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking... See more

Rated 5 out of 5 stars

A routine check up identified a filling that needed replacing in my rear lower jaw. An appointment was set but I also received texts in advance of this to say slots had become available. The third tex... See more

Rated 5 out of 5 stars

Treated by Nausheen and her assistant nurse Vidya. I was having composite bonding and was completely unsure of what to expect. The whole process was relaxing painless and every detail during the proce... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my tr... See more

Company replied


Company details

  1. Dental Clinic

Written by the company

At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,388)

874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The patience of the dentist who removed…

The patience of the dentist who removed my wisdom tooth is the only reason that it got removed as I am a hopeless patient!Today I woke with no pain and I’m ecstatic : )

23 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re so pleased to hear that your dentist was patient and reassuring throughout the removal of your wisdom tooth and helped you feel comfortable despite being a nervous patient. It’s fantastic to hear that you woke up today with no pain and are feeling so happy with the result!

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Genix - Bridlington Dental Studio - NHS

The reception staff were bright, welcoming and friendly. I registered my details on an ipad, and was seen for my appointment with Dr. Siddiq Yousufi almost immediately after filling in the form. Both Dr. Siddiq and his assistant were friendly and Dr. Siddiq put me at ease and was very professional. I can't thank Genix enough for taking me on as an NHS patient. It has eased my mind. Thank you.

23 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Thank you so much for your lovely feedback.

We’re really pleased to hear that our reception team made you feel welcome and that Dr. Siddiq Yousufi and his assistant helped put you at ease during your appointment.

It’s wonderful to hear that you had such a positive experience and that becoming an NHS patient with us has helped ease your mind. We’ll be sure to share your kind words with the team at Bridlington.

Thank you for choosing Genix Healthcare!

Rated 3 out of 5 stars

The main reason I only gave 3 stars was…

The main reason I only gave 3 stars was because of the 30 minute wait for my appointment.
This isn’t the first time I’ve had to wait over 30 minutes.

23 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for taking the time to share your feedback about your recent experience with Genix Healthcare.

We’re sorry to hear that you had to wait 30 minutes for your appointment, particularly as you’ve experienced similar delays on previous visits. We completely understand how frustrating this can be, and we appreciate you bringing it to our attention.

We value your feedback and will ensure your comments are shared with the relevant team.

Rated 5 out of 5 stars

Easy experience of treatment and my options afterwards was clearly explained

Had a bridge removed and two teeth extracted and everything went so smoothly and after previous experiences it was an easy appointment. Everything was explained clearly, and my future options were made clear as well.

23 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent experience with Genix Healthcare.

We’re so pleased to hear that your treatment went smoothly and that you found the appointment easy, especially after your previous experiences. It’s great to know that everything was explained clearly and that you were given a clear understanding of your options for your future dental care.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I had an emergency appointment as a…

I had an emergency appointment as a filling had come out, I was going on holiday within 4 day's of ringing the Dentists, they fitted me in the very next day and the Dentist replaced my broken filling. I couldn't be more grateful for the speedy help that ai recieved.

22 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re so pleased to hear that we were able to fit you in for an emergency appointment the very next day and replace your broken filling before your holiday. We understand how important it was to get this sorted quickly, and it’s wonderful to hear how grateful you were for the speedy care you received.

Thank you again for taking the time to share your kind words. We really appreciate your feedback.

Rated 5 out of 5 stars

Amazingly professional and…

Amazingly professional and knowledgeable. Very friendly staff and very helpful.
Thank you for your service. See you in 6 months 😁

22 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you found our team professional, knowledgeable, friendly and helpful. It’s lovely to know that you were so happy with the service you received.

Thank you again for your kind words, and we look forward to welcoming you back in six months!

Rated 5 out of 5 stars

I was treated on time for my 4…

I was treated on time for my 4 appointments by Anil who is always very friendly & helpful.

22 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visits to Genix Healthcare.

We’re delighted to hear that you were seen on time for all four of your appointments and that Anil was always so friendly and helpful. We really appreciate you taking the time to share your kind words.

We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I was seen on Tuesday 22 September 2026…

I was seen on Tuesday 22 September 2026 and was dealt with very efficiently and politely. It was my first visit but I was really impressed. I have 3 further appointments for actual treatment but have no concerns. I would recommend Genix to anyone !

22 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your first visit to Genix Healthcare.

We’re delighted to hear that you were seen efficiently and politely, and that you were so impressed with your first experience with us. It’s also great to know that you have no concerns about your upcoming treatment appointments and that you would recommend Genix to others.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back for your future appointments.

Rated 5 out of 5 stars

My recent Crown fitting exper6

The dentist and her nurse are very professional
My treatment was lengthy and involved two visits the first of which i found very uncomfortable but necessary!

21 September 2026
Unprompted review
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Reply from Genix Healthcare

Hello, and thank you for taking the time to share your feedback about your recent crown fitting with Genix Healthcare.

We’re pleased to hear that you found your dentist and dental nurse very professional. We also appreciate you sharing that the first appointment was uncomfortable, and we’re glad that you understood the treatment was necessary and were able to complete the treatment over the two visits.

Thank you again for taking the time to share your experience. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Emergency care excellent

Emergency care excellent! Slotted me in within the hour! Amazing staff extremely professional.

21 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that we were able to fit you in for emergency care within the hour and that you received such excellent service. It’s also lovely to hear that you found our staff amazing and extremely professional.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Usual excellent check up

Usual excellent check up. Very thorough.

21 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you had another excellent check-up and found it to be thorough. We really appreciate you taking the time to share your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

They were very friendly

They were very friendly and talked me through everything, which made me feel at ease after years of worrying about going to the dentist, all that worrying was for nothing.

19 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re so pleased to hear that our team made you feel at ease and took the time to talk you through everything clearly. It’s especially wonderful to hear that, after years of worrying about visiting the dentist, your experience helped put those worries to rest.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Amazing experience every single staff…

Amazing experience every single staff member was so lovely and welcoming and received my treatment fast and efficiently. I have no complaints at all. Thank you❤️

18 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you had such an amazing experience and that every member of our team was lovely and welcoming. It’s also great to know that your treatment was carried out quickly and efficiently, and that you had no complaints at all.

Thank you again for your lovely feedback. We really appreciate your kind words and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Highly recommended

I was fitted in for an emergency treatment for which l am very grateful...the staff who dealt with me were so very kind and thoughtful and l can't praise them enough for excellent service...

19 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re so pleased to hear that we were able to fit you in for emergency treatment and that our team were so kind and thoughtful throughout your visit. It’s lovely to hear that you felt so well cared for and were happy with the service you received.

Thank you again for taking the time to share your kind words. We really appreciate your feedback.

Rated 3 out of 5 stars

I’m a nervous patient for tooth extraction

I’m a nervous patient and found my tooth extraction uncomfortable but not painful. Trying to insert a new denture was more difficult as this wasn’t a straightforward thing with lots of putting in and taking out, and trying to force it in to fit. Still not sure it’s right fit for me and sharp bits nip my tongue. Maybe plastic gum part is a bit thick and long as it is making me gag. I had to remove it as was so painful whilst in my mouth

16 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you for taking the time to share your feedback about your recent experience with Genix Healthcare.

We’re pleased to hear that, although you found the extraction uncomfortable, it was not painful. However, we’re sorry to hear that you have experienced difficulties with your new denture and that it has caused discomfort, particularly with the sharp areas and the fit making you gag.

We appreciate you sharing these concerns with us, and we completely understand how frustrating this must be, especially as you’re a nervous patient.

If you’d like to discuss this further, please contact your Practice Manager directly using the contact details here: https://genixhealthcare.com/clinics/.

Rated 5 out of 5 stars

After my recent visit to Genix I have…

After my recent visit to Genix I have nothing but praise for all the staff .Excellent treatment,excellent service.

16 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you have nothing but praise for our team and that you were so pleased with both the treatment and service you received.

Thank you again for taking the time to share your kind words. We really appreciate your feedback and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Very Happy new NHS patient

Accepted as a new NHS patient. My dentist repaired my tooth with a filling during the first checkout. I always have an anaesthetic injection. He said I could but it wasn't needed. So I agreed. Procedure was virtually painless and quick. I had expected to have to make another appointment. I was out in 20minutes. Eating within 2hrs. Very skilled and professional. Really happy.

15 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your wonderful feedback about your first visit to Genix Healthcare.

We’re delighted to hear that, as a new NHS patient, you were able to have your tooth repaired during your initial appointment and that the procedure was quick and virtually painless.

It’s also great to know that you felt comfortable proceeding without your usual anaesthetic and were able to get back to your normal routine so quickly.

Thank you again for taking the time to share your experience. We’re so pleased to hear that you were happy with the care you received and found your dentist skilled and professional.

Rated 5 out of 5 stars

Excellent service

Excellent service. Really friendly and helpful. Dentist was lovely. Very pleased. Would definitely recommend.

15 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you received excellent service and found our team friendly and helpful. It’s also great to know that you were pleased with your dentist and had such a positive experience.

Thank you again for your kind words and recommendation. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Lovely dental surgery

Lovely dental surgery, staff very accommodating and helpful.
I had a very thorough check up today all good 👍

14 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your recent visit to Genix Healthcare.

We’re delighted to hear that you found the practice welcoming and our staff accommodating and helpful. It’s great to know that you had such a thorough check-up and that everything was looking good!

Thank you again for taking the time to share your kind words. We really appreciate your feedback.

Rated 5 out of 5 stars

Great first appointment

The clinic is clean and spacious.
The staff are friendly, helpful and efficient
The trainee dentist, Oliver, was gentle and put you at ease
An excellent first visit

14 September 2026
Unprompted review
Genix Healthcare logo

Reply from Genix Healthcare

Hello, and thank you very much for your lovely feedback about your first visit to Genix Healthcare.

We’re delighted to hear that you found the clinic clean and spacious, and that our team were friendly, helpful and efficient. It’s especially lovely to hear that Oliver was gentle and helped you feel at ease during your appointment.

Thank you again for taking the time to share your experience. We look forward to welcoming you back in the future.

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