While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Company replied

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Financial Planning advice.

I had a wonderful experience with Michelle Davis. She provided me with a free financial plan and was extremely knowledgeable, taking the time to explain everything clearly and in detail. Her passion for what she does truly shows, and she made me feel relaxed, comfortable, and genuinely listened to throughout the session. I’m very grateful for her guidance and professionalism. Michelle is truly an asset to Genistar.

8 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Sonia,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Had a session with Eric Amissah and I…

Had a session with Eric Amissah and I must say this has been a game changer. I know exactly where to get support regarding decisions around mortgage, policies etc. thank you for being patient and understanding despite all the questions we asked. We are more hopeful and in control of our financial freedom now.

10 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Angela,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I just want to say a very big thank you…

I just want to say a very big thank you to Okechi. I had a 2 day consultation and I must say it was really an eye opener. I have learned a lot and also got insight on strategies I can implement to reach my financial goals. I am happy and would recommend his service

5 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Had an amazing with Armel and Cintia

Had an amazing with Armel and Cintia. I learned so much about finance, especially mortgages and how to position myself for better opportunities. The value was real, and I’d honestly recommend anyone who wants to level up their financial knowledge to join their sessions.

2 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Juvani,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I’m genuinely excited after speaking …

I’m genuinely excited after speaking with Mrs. Conscience , From the moment our conversation started, she was warm, patient, and incredibly knowledgeable. She took the time to listen to my concerns, explain every detail clearly, and made the whole process feel effortless.
I highly recommend giving them a try!

6 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Abdulrasak,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Azariah Quansah demonstrated…

Azariah Quansah demonstrated exceptional performance. His financial knowledge is of the highest caliber

6 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Scott,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I was able to make a good…

Thanks to Donna May Ifill, I felt that I was able to make a good decision base on the information and education about the products that was shown to me.

24 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Karleen,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Joy Crofts excellent service!!!

Joy Crofts consistently demonstrates exceptional professionalism, providing detailed and well-articulated explanations in a friendly manner. I am pleased to recommend her services to any prospective clients.

4 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Owolabi,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Very informative

Very informative. I had detailed explanation on how to dream big and at same time having financial freedom. Indeed it was great having someone patiently listening and explaining things I thought I wouldn't be able to figure out. Thank you immensely.

2 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Michelle the Financial Educator was…

Michelle the Financial Educator was very knowledgeable of the subject.
I was guided through how I could improve on my financial life.

I was not pressurised to accept all information presented to me but listened to also make suggestions.

Thank her for being empathetic

30 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Grace,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Knowledge is power

First off, I just wanted to say that this meeting was absolutely amazing! I walked in completely clueless, not knowing what to expect, but I left with so much knowledge and insight about things I didn’t even know about business. Knowledge is truly power. Both Armel and Cintia were amazing in the meeting; they spoke very clearly and made every point worth hearing. Best way to kick off the month of December with some financial knowledge.

2 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Justin,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Finance Education

I recently had a consultation with a financial advisor Comfort Ingram, and I was truly impressed. She explained everything clearly, answered all my questions, and provided valuable insights that will help me plan a secure financial future for my family. I highly recommend her services.

17 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Angelina,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Anna Davies was really professional and…

Anna Davies was really professional and helpful in explaining all the different aspects of a financial game plan to me. I've now come away thinking to myself of all the ways I could improve my financial house and the tools GENISTAR could provide to help me do that. Absolutely fantastic!

1 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Oyinkansade,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Vivian was very helpful and explained…

Vivian was very helpful and explained things clearly to me. I learnt news things and have changed my policy as a result of the education. Thank you Vivian

23 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Eric,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

I was a good Customer service with good…

I was a good Customer service with good skills with John Akon.

22 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Christen,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Theresa was clear and precise on the…

Theresa was clear and precise on the topics and she tailored it down to my needs.
She kept me engaged during the meeting.
Thanks for your help Theresa Dashie !!

19 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Rose,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Clover Green helped a lot

Clover Green did a great presentation. She really helped me see the gaps in my financial planning.

27 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Josh,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Family-Centred Business

The representative of Genistar came across as very knowledgeable, confident, professional and at the same time very friendly. The staff made it very easy for me to sign up.

28 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Jimaimah,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Financial information

I,Darlington received an excellent financial education talk and information from Clover Green of Genistar.What i received from her will change my financial life for good on implementation.

28 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Insightful session with Sylvia Keme Amechi



A big thank you to Sylvia Keme Amechi; the session with her was an eye-opener and quite insightful. She patiently explained the need for financial literacy, forecasting and answered all my questions.
I'll suggest that she take teaching/lecturing as a second job because of her good communication skills (simple and easy to understand). Well done, Keme!.

25 November 2025
Genistar logo

Reply from Genistar

Dear Adeyemi,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look