Only giving 3 stars not because of the products they are very good, except maybe the wax melts not being very strong but the cleaning products are very good and do what they claim. My issue is with t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely swore by these products a while back, however I feel the quality has changed, and if your not careful you can see visible white marks once you've washed your floors, oven ect. and overal... See more
Company replied
Placed an order 17 days ago still not received it. I have email customer service team they did reply saying they will get In touch with the team and message me back within 3 days still nothing 😫 co... See more
Company replied
I have ordered products from this company and they have been delivered but for some reason I cannot get in contact with your customer service team just saying I have not received my order have not bee... See more
Company replied
3.5
Average
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genie products are the best cleaning…
Genie products are the best cleaning products I’ve ever used!, there was a delay with one order but I contacted customer service and they were quick to respond and sort it out. Couldn’t recommend genie more.
28 October 2025
Unprompted review
Reply from Genie Clean
Thank you for your kind words xx
Amazing customer service!
Amazing customer service!! Products are unbeatable. The smells are out of this world. Any issues are always dealt with promptly & in a very friendly manner. Would highly recommend this company & the products alike.
25 October 2025
Unprompted review
Reply from Genie Clean
You are do kind thank you x
Absolutely fantastic products
Absolutely fantastic products, the ease the oven products have made me actually enjoy cleaning my oven.
9 October 2025
Unprompted review
Reply from Genie Clean
Thank you for your review xxxx
Reply from Genie Clean
Thank you so much xxxx
COMPANY IS A JOKE - DO NOT USE
ABSOLUTELY DISGRACEFUL!
Unfortunately my delivery address was incorrect and was sent to an empty shop - i contacted customer service and got nowhere but let it be. As it would not let me cancel my subscription I skipped the next three deliveries allowing me time to sort it out ONLY TO FIND THEY ARE STILL SENDING THE SEPTEMBER ONE I CANCELLED AND HAVE CHARGED ME.
NO CUSTOMER SERVICE FROM DAY 1 AND NOW I'M BEING CHARGED FOR SOMETHING I DON'T WANT AND WON'T GET!!!
30 September 2025
Unprompted review
11 days later still no product
11 days later still no product.
Update
On Fri, 26 Sep 2025 at 17:11, Customer Services customerservicesgenie-clean wrote:
Hi Andrew, we have filed a claim with evri regarding this. We can now offer you a replacement or store credit :)
Thank you for contacting Genie Clean.
Kindest regards,
Ross @ Genie Customer Services
Genie Clean.
Upate 29-09-25
Customer Services
17:07 (9 minutes ago)
to me
Genie Customer Services
your refund is pending
Thank you for contacting Genie Clean.
Kindest regards,
Ross @ Genie Customer Services
Genie Clean
15 September 2025
Unprompted review
Reply from Genie Clean
Hi andrew unfortunately some products do go missing in transit .our courier will not Allow us to file a claim until 7 working days have past .There is a protocol we have to follow with the company .I am sorry this happened yo you we are continually trying to improve fulfiment .
I placed 2 orders over 3 weeks ago
I placed 2 orders over 3 weeks ago, still not received them. Contacted them on numerous occasions. Says in transit. Delivery is non existent. If they stopped making so many posts on social media and sorted their dispatch process out I might actually be able to review product, if I ever receive them! Won’t be ordering again.
20 September 2025
Unprompted review
It doesnt work
it is nothing like the video showing grease removal, nearly £9 with posteage included, total rip off, It actuallys smells like Jif cleaner, only that used to be better
8 September 2025
Unprompted review
products are as good as coloured water
products are as good as coloured water. I bought 3 cleaning products and none of them work AT ALL. Save your money.
8 July 2025
Unprompted review
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