After years of loyalty with genesis energy, the customer service and honesty has gone down the drain. One person says one thing and the next says something different I felt betrayed and gaslit. Times... See more
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As a potential new customer, I called because I could not find the answers on the website. The "customer service representative" that answered was rude and told me" to check the website", and would... See more
I would give this company -10 ratings. Absolute bullies that put profit before people. Everyone that runs this oppressive machine deserves homelessness for Christmas. These are the scum that call shot... See more
Costs keep going up. They made an excessive profit this year. The only reason I am still with them as I also have piped gas. This is changing soon. I have bit the bullet and am going all electric. Gen... See more
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Information on generation, trading and retailing of electricity, natural gas and LPG. Company information and contact details.
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1.5
Bad
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Pathetic sales team-need better people
These sales people need some better training. I told again and again pls make the switch over on this date to save me from the termination fee, but na they have to do things their way, im like seriously. And I get this huge bill with my current provider adding termination fee to it. I am already rethinking if they are worth trying at all.
25 August 2023
Unprompted review
Tried to contact them today at 3.50 pm…
Tried to contact them today at 3.50 pm and was told that the wait time would be 15 mins.
This is certainly not acceptable for a company of this size, so go elsewhere if you want good customer services
15 August 2023
Unprompted review
Worst service ever
Worst service ever. We have had our gas bottles supplied by this company for many years. We are having restoration work done around our property and Genesis is insisting they cant deliver our gas, even though there is access for them. Clearly they refuse to go out of their way to help a long-time customer get their gas unless there is pristine access. Looks like it's time to change to a company that actually offers real customer service.
11 August 2023
Unprompted review
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