I was a little nervous ordering from Generous Ape, as the website uses an odd & inconsistent range of product images (mainly harvested from brands sold on the platform). I needn’t have worried; I rece... See more
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First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Com... See more
I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic. Obviously, we haven’t used them yet, but they arrived packed in just car... See more
Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier. Lauren was quick to contact the vendor and to coordinate a replace... See more
Company replied
Company details
Written by the company
Shop from over 200 independent, sustainable and ethical brands at Generous APE - The Sustainable Marketplace. Our mission is to create a platform that inspires people to adopt a new ethical way of living and shopping. We firmly believe that sustainable and conscious retail is the way forward, which is why we work with specially selected sustainable brands that share our views of a brighter future for the fashion industry.
Contact info
Charles Cottages High Street, Childrey, Wantage, OX12 9UD, Wantage, United Kingdom
- 0800 2465440
- info@generousape.com
- generousape.com
Fantastic service
Fantastic service, would highly recommend buying off Generous Ape, so helpfull sourcing the size dress I needed, excellent communication.
11 May 2022
The best products and the best customer…
The best products and the best customer service for when you order doesn’t work
Would highly recommend
10 May 2022
Quick delivery & informative
Delivery was fast and I had constant communication about my order.
3 May 2022
Order arrived swiftly and in thoughtful…
Order arrived swiftly and in thoughtful ecological packaging. It was my first order and was delighted that the new customer discount was applicable to an item already on offer at a reduction.
I purchased the Selkie swim robe which I haven't yet tested but seems exceptional quality. Thank you.
3 May 2022
Absolutely love my dry coat so much…
Absolutely love my dry coat so much excellent quality x
1 May 2022
Service has been average so far
Service has been average so far in as much what was delivered was what was ordered, however I signed up for marketing on the site as I was offered 20% off my first order. The discount wasn’t applied.
Returns process is clunky, I have waited 4 days for a return email from the returns department that should have contained a returns label attached only to find that the attachment was missing
26 April 2022
Reply from Generous APE
I am so sorry to hear of your experience, please contact me on hugo@generousape.com or call 0800 2465440.
5***** quality company!
After finding that the Generous Ape stocked the shoes I'd been looking for, I had a few questions regarding them and rang the provided phone number from the website. They were extremely helpful and knowledgeable in the product and answered all my queries and it was just an exceptional experience as they were incredibly nice.
I went on to order the shoes off of the back of their excellent customer service and I was delighted that they arrived within 2 days up to the Scottish Highlands.
Absolutely 5 * quality products from a 5* quality company!
Thank you so much.
13 April 2022
Unprompted review
Great service!
11 April 2022
Item was in stock and dispatched…
Item was in stock and dispatched immediately. Easy quick process!
5 April 2022
Great selection and good delivery
4 April 2022
Very easy ordering and fast delivery
Very easy ordering and very fast and informative delivery. Will definitely purchase from Generous Ape again.
29 March 2022
Great service from ordering to delivery.
27 March 2022
EXCELLENT
Very pleased with my purchase of the fruit bowl excellent quality and arrived on time
20 March 2022
Excellent value and ethical website
I love my Fablou bag and will revisit the website for more environmentally friendly and ethical products
15 March 2022
Lovely products
Lovely products
Just getting to know the company
Like the ethics behind it
14 March 2022
Brilliant 20% and great choices
13 March 2022
Great value and super speedy delivery.
3 March 2022
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