General Medicine Reviews 

670
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally attentive medical staff for being knowledgeable, thorough, and remarkably quick to respond to urgent health needs. People deeply appreciate the seamless virtual service, which makes scheduling online appointments, managing prescriptions efficiently, and coordinating necessary lab work extremely easy from home. Some reviewers were not happy with minor logistical details, such as unexpected provider changes, specific lab location constraints, or minor misunderstandings about specialist types. A few consumers also noted isolated issues regarding insurance coverage compatibility and occasional concerns about feeling rushed or dismissed during medical consultations.

What people talk about most

Service

Customers had positive experiences with service, highlighting the speed and convenience of the virtual... See more

Staff

Customers consistently note positive experiences with staff, highlighting the top-notch medical professionals... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fantastic communication and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless and extremely... See more

Response time

Users describe positive interactions with response times, noting that physicians and support teams reply much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

670 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(670)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great and I was dealing…

Everything was great and I was dealing with some pretty extensive things. I choose them because the wait was so long for in person visits locally (and I have great insurance). They organized things and placed orders for everything very quickly and had specialists that reviewed and provided suggestions, next steps and prescriptions when needed. I also can’t say enough about everyone I met with and how responsive the entire team was.

If I had one knock, it would be that it’s not easy to see the same person for your issue and you can’t really do that yourself or at least I couldn’t figure it out so I ended up seeing 3 different Drs/NPs for the same issue initially. However, for the last appointment, I communicated this to them beforehand and they made sure I saw the same NP from my previous appointment. Minor inconvenience and A++ experience overall.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive and good communication

Very responsive and good communication. This is often lacking in normal medical support options. In addition, it often takes weeks to get a simple doctor appointment, so being able to get medical appointments quickly and have good communication along the way is great.

21 May 2026
Rated 1 out of 5 stars

Email only reminder

Email only reminder. No text. So if you don't check email frequently be sure of your appointment. My calendar changed the time zone of mine, as soon as I realized I tried to contact them but couldn't. No way to do so. I logged into the meeting, tried to send a note through there. Nothing. Instead I was charged 100. With no way to try to rectify the issue. It was 30 minutes. Not like hours or totally blew it off. It was a mistake and they have zero interest in helping.

23 June 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your experience. We understand how frustrating it can be when scheduling issues and communication challenges impact your care experience. The team is taking a deeper look at your case.

Update: We reviewed your account and confirmed that 2 text reminders were sent from our system. However, it looks like you've been in contact with customer service and your issue has been resolved. Please reach out to help@generalmedicine.co if you have further questions or concerns.

Rated 5 out of 5 stars

My experience was wonderful

My experience was wonderful and quick! I needed a refill on my prescription and the doctor was nothing but kind and caring and made me feel heard. The process was seamless!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Love the dr.

I feel like the dr. Truly care and understand...i get better health care then going to the office. They really care and go above and beyond. Im so happy I took this route... and i absolutely love my Dr.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great option for telehealth

They listen to my needs, tried different things until they found something that worked.

I ended up needing two appointments but for $100 per appt it was more than worth it.

I lost my health insurance a couple of months ago and it’s been difficult to find something affordable since.

I also loved that I wasn’t rushed off and just told to go to urgent care like some other telehealth places.

I’m so grateful that I came across their services. 10/10

11 June 2026
Unprompted review
Rated 5 out of 5 stars

So Thankful

I tried to get appointments with specialists, change doctors, and referrals from my local PCP due to some very serious concerns about my blood work, tests, and symptoms and it was a nightmare. I was scared because I knew something was not right but no one cared. I told my fiance I was scared and felt like I was running out of time. Out of desperation I started looking for help online and came across General Medicine. They listened, got my case reviewed by much needed specialist, coordinated labs/tests/ procedures, and helped me find local specialists. Specialists that had appointments available right away with easy to work with office staff. Everything has been streamlined and I am getting answers. I am so thankful for this company, their providers, and support care team. They have reduced my stress, supported me through the process,and the communication is amazing. Additionally you do not have to wait 3-6 months to be seen. As a patient and a registered nurse I approve and recommend General Medicine. Absolutely amazing and I am thankful for every one of their providers that touched my case and cared. You all are making a positive difference and saving lives . Thank you !

8 June 2026
Unprompted review
Rated 5 out of 5 stars

An absolute blessing—a provider that actually cares

I cannot say enough good things about General Medicine. I switched over after my regular doctor denied my prescription refill, leaving me in a tough spot. Not only did the doctor here handle my refill the exact same day, but the level of actual care and detail they put into my treatment plan is unmatched. They took the time to look at the whole picture—balancing my medications safely, checking in on other healing areas, and providing amazing practical advice for sleep and overall well-being. I finally feel heard and supported by a doctor. I tell everyone about this place!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased..

I’ve never had better and more thorough care. The provider I have been working with has helped me so much. The entire staff and process have been amazing. I feel very blessed to have found them.

5 June 2026
Unprompted review

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