Really easy to complete the necessary details and choose the level of cover required. General Accident came up as one of the cheapest on Confused.Com and was about £150 cheaper than my current insure... See more
Company replied
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Review summary
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The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite eas... See more
Company replied
After trailing for a while on looking at various companies to make a change from Admiral I opted for GA on both price and reputation. The process then became simple and straight forward with clear cos... See more
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Unfortunately, for various reasons. I allowed my policy to expire. GA could not re-instate the existing policy and I had to apply for and accept a new quote. Whilst the on-line application was both ex... See more
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4.5
Excellent
5K reviews
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I was inspired.
3 March 2026
Reply from General Accident
Thanks so much for the 5 stars John. Hearing that you felt inspired really made our day. That’s exactly the kind of feeling we hope to give – keeping things simple, clear, and supportive, so you can get what you need without any fuss.
If there’s ever anything more we can help you with, we’re right here and happy to lend a hand. 😊
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Dreadfull site to navigate around…
Dreadfull site to navigate around nearlygave03/04/2026 up at one point not easy to find payment page
3 March 2026
Reply from General Accident
Hi Alan,
Thanks for taking the time to share this. We’re really sorry to hear how frustrating it was trying to find your way around the site – especially the payment page. That’s the last thing we want for anyone, and we know how off‑putting it can be when something that should be simple starts to feel like a maze. Our aim is to make it easy.
We’d love to look into what happened and point you in the right direction, as well as feed this back to the teams who manage our online journeys. We’re here to make things easier, not harder – and we’d really like the chance to turn this around for you. If you'd like to reach out, please find our best contact details below.
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Unbelievably poor service.
Great quote from Money Supermarket website but GA will not accept my no claims documentation provided by my previous insurer.
I have at least 9 years no claim bonus
It is impossible to discuss with GA by phone as they don't answer and the email address is a no reply address.
I can't imagine how frustrating it would be if you ever needed to put in a claim.
3 March 2026
Unprompted review
Reply from General Accident
Hi Anne, thanks for letting us know what's happened, we want to get to the bottom of this and help ensure your policy is in order 🤝
We can see the trouble you've faced getting through to us, please use the link below to get in touch directly 🙂
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
We appreciate the 5 stars so much 🌟😄 Thank you for sharing your experience!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Very good online experience
Very good online experience. Clear processing and competitive pricing.
3 March 2026
Reply from General Accident
Thanks for the fantastic feedback 😊✨ It genuinely made our day to read your review!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
I must say it’s an excellent service…
I must say it’s an excellent service and saved us 25 percent on the premium .
3 March 2026
Reply from General Accident
Thank you so much for the wonderful 5‑star review! 😊 We’re thrilled you had such a positive experience with us.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Great brand name and one of the most…
Great brand name and one of the most competitive price structures for decent cover.
3 March 2026
Reply from General Accident
Your support means everything to us 💙 Thank you for choosing our service and for the amazing review!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
easy peasy lemon squeazy!!
2 March 2026
Reply from General Accident
We’re delighted to hear everything went perfectly for you 🥳 Thanks for the 5 stars! 🍋
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Very easy to sort my car insurance
2 March 2026
Reply from General Accident
We’re thrilled to hear you had a positive experience 😁🌟 Thanks for sharing it with us!
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
Thanks for sharing, Mikey, and for the awesome five stars! ⭐ ⭐ ⭐ ⭐ ⭐
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
We're all about making life simple for our customers, thanks for choosing us. We won't let you down ☺️
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
It was quite simple and straightforward.
2 March 2026
Reply from General Accident
Your kind words mean a lot to us! Thanks for the five stars, and welcome on board 🥳
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
We hope to stay competitive for many years to come, Maria, welcome to the team 🥳
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Very competitive and a refreshingly…
Very competitive and a refreshingly easy to navigate site.
2 March 2026
Reply from General Accident
We're pleased we could help you save, James, thanks for choosing us 🥳
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Reply from General Accident
We love to hear it, Julie, welcome on board! 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Easy to deal with
Easy to deal with, good explanation of all details. Quite impressive
Thanks
2 March 2026
Reply from General Accident
Thank you for sharing your experience ⭐
It’s wonderful to hear that you found us easy to deal with and that the details were explained clearly. That kind of straightforward, reassuring experience is exactly what we want you to feel when you’re sorting your cover. It’s great to know we made a good impression.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
So straightforward and easy
So straightforward and easy, thanks so much!
Not the first time I’ve used it and certainly not the last!!
1 March 2026
Reply from General Accident
Thank you for sharing your experience ⭐
It’s lovely to hear how straightforward and easy everything felt for you. When a process just works without any fuss, it makes such a difference, and it’s great to know you’ve had that experience more than once. Hearing that you’ll be back again really means a lot.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
It was quick and easy.
It was quick and easy.
The optional extras were just a little confusing pressing a similar button if staying standard or upgrading otherwise a good experience buying a policy
1 March 2026
Reply from General Accident
Hi William,
Thanks so much for sharing your thoughts 💚 really glad to hear everything felt quick and easy overall! 😊
And thanks for highlighting the bit about the optional extras. Those little moments of “wait… which button does what?” are exactly the things we want to smooth out, so your feedback genuinely helps.
Great to hear the rest of the journey went well, and we really appreciate you taking the time to leave a review.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
Thanks
General Accident Social Team
I got cove for half the price
I got cove for half the price of my last insurer. It was easy to do on line.
1 March 2026
Reply from General Accident
Hi Rodney,
Amazing saving! 🎉 Getting cover for half the price and being able to sort it all online is a double win. Thanks for sharing your experience, really glad it was such an easy switch! 💛😄
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com
General Accident Social Team
DREADED DOING IT ON LINE
DREADED DOING IT ON LINE - IN THE END IT WAS STRAIGHT FORWARD AND THUS EASY
1 March 2026
Reply from General Accident
Searching for and setting up a new policy can sometimes be tricky, so we're really glad to hear that you found our processes straight forward and easy!
Thanks for insuring with us this year David! 😊
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
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