Gemstone Lights Reviews 3,685

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its reliability, quality, and the seamless, professional appearance it creates once installed. Many appreciate the extensive range of preset patterns, vibrant color options, and the ability to customize lighting through an easy-to-use phone app, eliminating the need for ladders. The staff is frequently highlighted for their professionalism, efficiency, and helpfulness, from the initial quote to the installation and post-sales support. However, some customers noted that getting true colors when choosing a pattern can be a bit challenging, and learning to program the various choices takes time and practice. Additionally, a few people found the grouping of lights to be inconsistent when trying to make changes, and felt that the "favorites" feature could benefit from more options.

What people talk about most

Product

People report positive experiences with product, consistently praising its quality, versatility, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

User experience

Consumers find the user experience to be positive, largely due to the app's user-friendly interface and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service,... See more

Quality

Clients share positive opinions on quality, consistently praising the outstanding product quality and... See more

Based on these reviews

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Company replied

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

Company replied

Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

Company replied

Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

Company replied


Company details

  1. Lighting Manufacturer
  2. Lighting Store

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The lights are great

The lights are great, and the customer service is awesome. I needed them to come out twice to fix some wind damage done to the tracks, and they did it fast and professionally without charge. The lights themselves very body in my neighborhood love so very customizable and the colors you can literally do any color design and pattern, the new app even does the holidays for you. so you never miss one

21 June 2025
Rated 5 out of 5 stars

These lights are great

These lights are great! We will have so much fun programming them with all of the options it offers!!!

23 March 2026
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Reply from Gemstone Lights

We are so glad you’re loving them! There really are endless possibilities. Have fun experimenting!

Rated 5 out of 5 stars

Excellent quality and service

Excellent service, warranty and beautiful product!

3 March 2026
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Reply from Gemstone Lights

Thank you so much for the kind words! We take a lot of pride in our service standards, warranty, and products. We're so glad you're enjoying the lighting system!

Rated 5 out of 5 stars

Very good exalted

The gentleman than install was professional

19 March 2026
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Reply from Gemstone Lights

We're so glad the journey with Gemstone Lights has been smooth! Thank you for your kind words!

Rated 1 out of 5 stars

Love the lights but the training and/or…

Love the lights but the training and/or instructions are inadequate.

10 February 2026
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Reply from Gemstone Lights

We are so glad you love the lights! We try to keep our learn section up-to-date, and our support staff are on stand-by to help troubleshoot or if you would like help with a feature. If you are open to it, we would love some more details. Please email us at support@gemstonelights.com

Rated 5 out of 5 stars

Tony and his team were great from start…

Tony and his team were great from start to finish. The app is great and you have a lot control for lighting.
Glad I have Gemstone!

10 March 2026
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Reply from Gemstone Lights

We love hearing that Tony provided such a great experience! We'll be sure to pass your kind words on to him and his team. We’re so glad you’re enjoying the app and the system—welcome to the Gemstone Lights family!

Rated 5 out of 5 stars

Amazing experience!

Silver Bells Lighting was great work with from start to finish! Travis was extremely helpful and answered all questions. I’m really pleased with everything!

12 March 2026
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Reply from Gemstone Lights

It is awesome to hear that Silver Bells Lighting provided an exceptional experience for you! I will be sure to pass along the kind words to Travis and the Silver Bells Lighting Team. Welcome to the Gemstone Lights Family!

Rated 5 out of 5 stars

Everyone was professional and helpful

Everyone was professional and helpful. We love the difference the lights make over the lanai.
Should have done it sooner!

11 March 2026
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Reply from Gemstone Lights

Thank you so much for sharing! We take a lot of pride in making the install process as professional and seamless as possible. The lanai is one of our favorite spots to light up. Enjoy your new system!

Rated 5 out of 5 stars

Gemstone Lights make your home pop

Jason and his crew installed our lights in less than a day and man they look great. I have had a few hiccups with the system since it was installed, but It has only taken a phone call or a text message to get Jason’s help. I would definitely recommend Gemstone lights to anyone as the app is very user friendly and has many preset settings. The lights are also individually addressable so I can customize the color of each led to create my own custom lighting designs.

7 June 2025
Unprompted review
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Reply from Gemstone Lights

Thank you so much for the review! It is great to hear that Jason and his team provided such an efficient installation for you and has been a great help since. We're thrilled you are having fun with the custom designs and the individually addressable LEDs; it’s truly the best way to make your home look unique for any occasion. Thank you for the recommendation and welcome to the Gemstone Lights family!

Rated 5 out of 5 stars

Great company

Great company, service and product. Chris Smith the owner/installer was fantastic. Very satisfied.

5 March 2026
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Reply from Gemstone Lights

Thanks for the review! It’s great to hear that Chris provided a fantastic experience and that lights are meeting your expectations. We will be sure to pass along your kinds words to him and his team.

Rated 5 out of 5 stars

Beautiful addition to our home

Priced right, efficient install, gorgeous lights - we love them!

4 March 2026
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Reply from Gemstone Lights

We're so glad you're loving the system! It’s wonderful to hear the installation went smoothly and that the lights are a beautiful addition to your home.

Rated 5 out of 5 stars

Lights Unlimited

Lights Unlimited was very professional and polite.

23 January 2026
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Reply from Gemstone Lights

That is so great to hear! Welcome to the Gemstone Lights family!

Rated 5 out of 5 stars

Great service- installation done…

Great service- installation done quickly. The installers were friendly and efficient!

26 February 2026
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Reply from Gemstone Lights

We love hearing this! Our installers strive to make the process as seamless as possible so you can get straight to enjoying your lights. Thank you for choosing Gemstone!

Rated 5 out of 5 stars

Phenomenal service

Phenomenal service! Amazing staff who responded quickly to our call to have the lights installed.

24 December 2025
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Reply from Gemstone Lights

Thank you so much for the kind words! We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Gemstone Lights

The quality of the product is outstanding - we are really pleased with how our lights look and the functionality of the app. Astoria Lighting in Edmonton handled the installation and were exceptional to work with. We highly recommend Gemstone and Astoria Lighting.

24 February 2026
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Reply from Gemstone Lights

Thank you so much for the kind words! It’s great to hear that both the system and the installation team exceeded your expectations. Thanks for the high recommendation!

Rated 5 out of 5 stars

Awesome lights

Awesome lights. Great, clean installation

12 February 2026
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Reply from Gemstone Lights

Thank you so much for the review. We hope you continue to enjoy the lights!

Rated 5 out of 5 stars

Love these lights never have to change…

Love these lights never have to change another string of lights again, fun having them all year round

28 January 2026
Unprompted review
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Reply from Gemstone Lights

We truly appreciate you sharing your experience! Not having put up or take down lights again is definitely great — and having them up year-round makes every season a little more exciting!

Rated 5 out of 5 stars

Enjoying

Enjoying the. Lights. We got a lot of complaints.

6 January 2026
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Reply from Gemstone Lights

Thank you for sharing! We're so glad you are enjoying the lights.

Rated 4 out of 5 stars

Love the lights

Love the lights! Install went great. However, the company lost our payment so we had to cancel and replace it. We were gifted a restaurant voucher to make up for the inconvenience but the restaurant is over an hour away. I’m not sure we can make it there with this weather we’ve been getting. Nice of them though.

24 October 2025

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