Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Written by the company
170 - 11080 50 St SE, T2C 5T4, Calgary, Canada
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lights are great, and the customer service is awesome. I needed them to come out twice to fix some wind damage done to the tracks, and they did it fast and professionally without charge. The lights themselves very body in my neighborhood love so very customizable and the colors you can literally do any color design and pattern, the new app even does the holidays for you. so you never miss one
These lights are great! We will have so much fun programming them with all of the options it offers!!!

Reply from Gemstone Lights

Reply from Gemstone Lights

Reply from Gemstone Lights
Love the lights but the training and/or instructions are inadequate.

Reply from Gemstone Lights
Tony and his team were great from start to finish. The app is great and you have a lot control for lighting.
Glad I have Gemstone!

Reply from Gemstone Lights
Silver Bells Lighting was great work with from start to finish! Travis was extremely helpful and answered all questions. I’m really pleased with everything!

Reply from Gemstone Lights
Everyone was professional and helpful. We love the difference the lights make over the lanai.
Should have done it sooner!

Reply from Gemstone Lights
Jason and his crew installed our lights in less than a day and man they look great. I have had a few hiccups with the system since it was installed, but It has only taken a phone call or a text message to get Jason’s help. I would definitely recommend Gemstone lights to anyone as the app is very user friendly and has many preset settings. The lights are also individually addressable so I can customize the color of each led to create my own custom lighting designs.

Reply from Gemstone Lights
Great company, service and product. Chris Smith the owner/installer was fantastic. Very satisfied.

Reply from Gemstone Lights
Priced right, efficient install, gorgeous lights - we love them!

Reply from Gemstone Lights

Reply from Gemstone Lights
Great service- installation done quickly. The installers were friendly and efficient!

Reply from Gemstone Lights
Phenomenal service! Amazing staff who responded quickly to our call to have the lights installed.

Reply from Gemstone Lights
The quality of the product is outstanding - we are really pleased with how our lights look and the functionality of the app. Astoria Lighting in Edmonton handled the installation and were exceptional to work with. We highly recommend Gemstone and Astoria Lighting.

Reply from Gemstone Lights
Love these lights never have to change another string of lights again, fun having them all year round

Reply from Gemstone Lights
Love the lights! Install went great. However, the company lost our payment so we had to cancel and replace it. We were gifted a restaurant voucher to make up for the inconvenience but the restaurant is over an hour away. I’m not sure we can make it there with this weather we’ve been getting. Nice of them though.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.