Gem Rock Auctions Reviews 171

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I was able to get some very lovely stones at reasonable prices. Shipping was generally very good--things arrived as expected.

Company replied

Rated 1 out of 5 stars

I still cannot access my account, and it has now been over 48 hours since I first submitted a support request (Ticket #106172), yet I have received no reply, no update, and no solution. Here is... See more

Company replied

Rated 1 out of 5 stars

Supported a mockery actioned gem seller and defended them and neglected their reputation. No justice and blinded. I was trying to ask for a detailed answer on the website to a gem seller, (Artgems... See more

Rated 5 out of 5 stars

I have found Gem Rock Auctions (GRA) a great platform for finding gem dealers of very high calibre. I note : TLCGems, Gemland, FoxHopGems & Gems 2000 as particular favourites. I have bought from eac... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Gem Rock Auctions is the biggest online marketplace for buying loose or rough gemstones, birthstones, minerals from verified gemstone stores. Buy now or submit a bid online.


Contact info

3.8

Great

TrustScore 4 out of 5

171 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

best auction site

i have NOTHING bad to say about this place. the only opinion i have is that i wish they had an app. i would love that.

1 December 2019
Unprompted review
Rated 5 out of 5 stars

Its been a great hunt so far

Its been a great hunt so far, I really feel like I'm getting a good deal. And if you choose to not spend so much on shipping and don't mind waiting then this is a really fun place to start or grow a collection or hobby.

9 November 2019
Unprompted review
Rated 1 out of 5 stars

The owners are a group of Indians based…

The owners are a group of Indians based at Australia. If you expect to buy a AAA grade gemstone from this company think again. I've lost soo much money through these guys when I first found them online. Stones are cheap, much glass and support is horrendous. Don't expect an easy refund. They have no valid process. Website is cheap and no company info. The owners accidentally rang me and trust me, it ain't family run. Reviews are also fake on here.

17 October 2019
Unprompted review
Gem Rock Auctions logo

Reply from Gem Rock Auctions

Hi Sam

I thinkl you may have us confused with another company.
We are defaintly not "Indians" as you put it, we are a family run business. You can see who we are on our about us page: https://www.gemrockauctions.com/help/verified-sellers/about-us

We do not sell glass, synthetics or imitation stones. With almost 500,000 stones sold so far, we are very proud of our reputation within the gem industry.

We do not call customers at all as we process all support through our website.

Thank you
Iris

Rated 5 out of 5 stars

Their site is reliable and EASY!!!

Their site is reliable and EASY!!!
I just started learning about gemstones and this site is informative and NO GLASS!!!
Definitely look at feedback to see any possible trends.
You the buyer get rated as well as you get to rate the seller.
Pl review ALL the info for returns, ZOOM in on the pict as they should be of the ACTUAL stones, and PAY attention to shipping costs- important fact is to find out if they combine or not.
Brilliant site and have NOT been disappointed after 15 purchases.

30 September 2019
Unprompted review
Rated 5 out of 5 stars

Most of the sellers on this site are…

Most of the sellers on this site are serious and conscientious. They ship items quickly and safely. There are many items on the Gem Rock sites you can't find anywhere else. I will continue to be a customer for a very long time.

11 September 2019
Unprompted review
Rated 5 out of 5 stars

An excellent site for rockhounds.

Overall I have had excellent experiences on the site. The sellers are passionate about their products and in my experience, have delivered quality items at a fair price. You may find cheaper alternatives at other sites but I am happy to find interesting specimens from my favourite sellers. Through Gem Rock Auctions, I have developed relationships with sellers who I trust through every step of the process.

9 September 2019
Unprompted review
Rated 5 out of 5 stars

I really trust using this site when…

I really trust using this site when buying as I have not at any time been cheated by a false created replacement mineral or stone and the price is reasonable as it would be if it is the genuine article. If you keep this standard then I will keep on buying here

13 August 2019
Unprompted review
Rated 5 out of 5 stars

I like Gem Rock Auctions immensely

I like Gem Rock Auctions immensely. I have done auctions on ebay and found that they allow the sellers to run up bids posting as a confidential bidder, even reposting the same item that was supposedly sold less than a day prior. I've seen this on many occasions. Gem Rock Auctions runs a tight ship and does not allow any sort of that disreputable behavior. I will continue to bid on this honest site. Thank you.

16 June 2019
Unprompted review
Rated 1 out of 5 stars

gem rock auctions what a joke i wold…

gem rock auctions what a joke i wold not buy off there website iv seen better deals else where.

14 June 2019
Unprompted review
Gem Rock Auctions logo

Reply from Gem Rock Auctions

Hi Edwards

I am sorry you feel that way about Gem Rock Auctions. I can see you purchased a very nice pair of Tanzanites and you left a positive review on our website about the items. You are always welcome to return the stones for a refund if you feel they are not suitable for you.

Rated 4 out of 5 stars

The auctions are good both in range &…

The auctions are good both in range & quality , & overall it has been a quality experience there are several ways that it could be improved, 1 if not suplying combined postage it should be shown on each items page 2 stones should be closely examined if there is a fault it should be in the discreption 3 before placing a item onsite it should be tested to verify that is correct.You are running the auctions so you make the rules Regards Dennis

9 June 2019
Unprompted review

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