Easy to use - good products - and you can make good money with ETSY - good support - i wish there will be in the future more different products to design - and also the premium branding less expensive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
Company replied
Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
Company replied
Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so... See more
Company replied
Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gelato offers so many possibilities
Gelato offers so many possibilities. There are multiple variations of each choice and you can truly let loose and be creative. I recommend it a lot.
5 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi,
Thank you so much for your wonderful review! We’re happy to hear that you love the range of possibilities and creative freedom Gelato offers. It means a lot that you recommend us so highly. Your creativity is exactly what inspires our mission to keep improving.
Kind Regards,
Michal
Gelato Support Team
Very organize!User Friendly!
7 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your lovely feedback! We're happy to hear that you find our platform organized and user-friendly. It’s wonderful knowing that our tools help make your experience smooth and efficient. Your appreciation motivates us to keep improving and supporting your creativity.
Kind Regards,
Kamil
Gelato Support Team
It's a great company to work with very…
It's a great company to work with very convenient.
7 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your positive feedback! We're glad to hear that you find Gelato great to work with and very convenient. Our goal is to make printing and fulfillment as seamless as possible, so it's wonderful to know this matches your experience. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com. We truly appreciate your support and look forward to continuing to help your business grow.
Kind Regards,
Kamil
Gelato Support Team
quick service
3 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your kind words! We're happy to hear you were pleased with our quick service. Delivering fast and reliable results is something we take pride in, and it’s great to know we met your expectations.
Kind Regards,
Kamil
Gelato Support Team
Selling made Easy on Etsy
5 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Nela,
We’re glad to hear that Gelato has made selling on Etsy easy for you! It’s wonderful to know our platform helps streamline your process and support your creative business. Thank you for choosing Gelato, and we look forward to keeping your Etsy sales running smoothly.
Kind Regards,
Kamil
Gelato Support Team
Great company to work with!
Great company to work with. Quality products and great customer service.
4 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We’re happy to hear that you enjoy working with us and appreciate both the quality of our products and our customer service. It’s great to know we’re helping you bring your creations to life with ease and confidence.
Kind Regards,
Kamil
Gelato Support Team
Great POD company
I have been using Gelato for years now with thousands of Etsy orders, and they're a really great POD service.
I have very few issues with orders and when the odd one does come through (which is inevitable whichever company you use), they are always quick to help me and compensate.
The posters I order through them are really high quality and are delivered quickly. I also find the service easy to use.
My only thing I would love to see improved is a bit more scope for feedback on production. I've asked for things to be looked into in the past (e.g. being able to send A4 size prints in the US (rather than 8x12 inch) and also some problems with the EU GPSR), but they kind of end up being forgotten about even though they would greatly improve the core service they offer and help me as a small business to offer a better service to customers.
Overall though I would recommend, especially if you are just getting started and need help with production as a small business owner.
4 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for being a long-time Gelato user and for trusting us with thousands of your Etsy orders. We’re glad to hear that you find our service easy to use and reliable, and that the quality and delivery of your posters continue to meet your expectations. It’s also great to know that our team has been able to support you quickly when the occasional issue arises.
We truly appreciate you taking the time to share your detailed thoughts on potential production improvements. Feedback like this is carefully noted and plays an important role in shaping how we evaluate future enhancements, even when changes cannot be implemented immediately. Your perspective as a growing small business owner is especially valuable to us, and we’re grateful you shared it so openly.
Thank you again for your recommendation and for choosing Gelato as your production partner. We look forward to continuing to support your business as it grows.
Kind regards,
Kamil
Gelato Support Team
Very easy to use.
4 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Niels,
Thank you so much for your wonderful feedback! We’re happy to hear you found Gelato very easy to use. It’s great to know our platform helps make your printing and selling experience smooth and simple. We truly appreciate your support and look forward to continuing to serve your business needs.
Kind Regards,
Kamil
Gelato Support Team
This is a great very efficient service…
This is a great very efficient service I would highly recommend.
26 January 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Sandra,
Thank you so much for your kind words! We’re happy to hear that you find our service efficient and worthy of recommendation. Your feedback encourages us to continue delivering a seamless experience for all our customers.
Kind Regards,
Kamil
Gelato Support Team
Very helpful app
4 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your kind words! We’re glad to hear you find our app very helpful. It’s wonderful to know it’s making your experience easier and more efficient. Your positive feedback motivates us to keep improving and delivering great tools for our users.
Kind Regards,
Kamil
Gelato Support Team
I had problem with one of my order and…
I had problem with one of my order and they solve it proficiently, the person who contacted me was very helpful
3 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your kind words and for sharing your experience with us. We're happy to hear that our team could resolve your order issue quickly and that our representative was helpful throughout the process. Your satisfaction means a lot to us, and we appreciate you taking the time to let us know.
Kind Regards,
Kamil
Gelato Support Team
Perfect
Perfect. Decent turnaround. There print quality is definitely one of the best.
3 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your great feedback! We're happy to hear you were pleased with the turnaround time and that our print quality stands out as one of the best for you. Your satisfaction means a lot to us, and we can’t wait to continue supporting your creative projects.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your kind words! We're pleased to hear that you found Gelato very easy to use and loved the product. Your positive feedback motivates us to keep making our platform even better for your creative business.
Kind Regards,
Kamil
Gelato Support Team
its ngl its easy not complicated and…
ngl its easy not complicated and the prices are not that high its just medium and the quality is good and its flexible in working too
18 July 2025
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for sharing your positive experience! We're happy to hear that you find Gelato easy to use, reasonably priced, and flexible, while appreciating the quality of our products. Your feedback motivates us to continue making printing and fulfillment seamless for merchants like you. If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com
Kind Regards,
Kamil
Gelato Support Team
Love Gelato- almost feel I shouldn’t…
Love Gelato- almost feel I shouldn’t share this as i selfishly want to keep them as my secret ingredient for my shop. But their success will also become mine. I love the fact that fulfilment is in so many countries- it helps minimising carbon footprint- quicker delivery and personalised production. Would love to see more products on the list.
2 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your wonderful review! We’re glad to hear that you see Gelato as your secret ingredient and appreciate our global fulfilment network that supports sustainability and faster deliveries. We love your suggestion about adding more products and will continue to expand our catalog to help your shop thrive.
Kind Regards,
Kamil
Gelato Support Team
Terrible shipping
Terrible shipping. I have a webshop for phone cases (iPhone) and it took about 3-4 WEEKS for the phone cases to arrive to my costumers, this was with 10USD (78SEK) in shipping cost.
Terrible! I don’t use gelato anymore I print my phone cases in Asia and they arrive faster :-)
2 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for sharing your feedback about your recent experience with Gelato, I'm really sorry about the long delivery time - I was not able to find any problem reports in our customer service system.
Could you please get back to us via e-mail? We've contacted you asking for some additional information so we can investigate this for you and provide some more details.
Best regards,
Andrzej
Gelato Support Team
Continuous price hikes
On the whole the service from Gelato is good, but they keep putting up the price of the base product we are selling, without any notice. The first time, we put the price up to our customers to accommodate but as the product is a 2026 calendar we can't put the price up any more because if they order now they are not getting 12 months out of it. It feels sneaky and unfair to keep doing this and squeezing sellers' margins continuously. We're shutting the business now and this sort of practice is one of the reasons we've decided not to bother continuing.
1 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Jen,
Thank you for your feedback!
We’re sorry to hear about your experience and for any confusion caused around pricing changes. We understand how important cost stability and clear communication are when running a business, and we regret that this situation felt frustrating. Pricing adjustments can occur due to changing production and operational factors, but we acknowledge that clearer visibility is essential. Feedback like yours helps us identify where we need to improve. Our intention is never to disadvantage sellers or create uncertainty around their margins.
We appreciate you taking the time to share your perspective. We’ve reached out to you directly via email to better understand your situation and offer further support.
Best regards,
Michal
Gelato Support Team
If you had any doubts about using…
If you had any doubts about using Gelato.com, let me assure you to put them to rest. My experience with this platform has been nothing but positive. The print quality of the photos and the product they offer make offering prints in my online store easy because I know that I’m selling a high quality product that I can be proud of. Also Integrating gelato with my squarespace was extremely easy.
21 January 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful experience with Gelato! We're so happy to hear that you’ve found our photo print quality exceptional and that integrating Gelato with your Squarespace store was so easy. It means a lot to know our platform helps you confidently offer high-quality products to your customers. We appreciate your trust and look forward to continuing to support your business.
Kind Regards,
Kamil
Gelato Support Team
Not a stretched canvas
Not a stretched canvas
Poor quality control unacceptable for the price
The canvas arrived incorrectly mounted, with uneven tension that causes visible distortion along the edge when hung. This is immediately noticeable and not something that should pass quality control.
To make matters worse, no stretcher bar wedges were included, meaning the canvas cannot be adjusted or properly tensioned at all. These are basic, standard components and their absence suggests the order was not checked before dispatch.
I pay a premium for canvas printing to avoid exactly this kind of issue. This finish is not professional and not suitable in its current state. Very disappointing quality for the price charged and yet another angry customer
1 February 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Dominic,
Thank you for taking the time to share your feedback. We’re sorry to hear that the canvas you received did not meet our quality standards. Issues such as uneven mounting or missing components should not pass our quality checks, and we understand how frustrating this must be. This is not the experience we aim to provide, and we take concerns like this very seriously. Our team works closely with our production partners to address quality issues when they occur.
We’ve reached out to you via email to assist further and resolve this.
Kind regards,
Michal
Gelato Support Team
Their website is really easy to use and…
Their website is really easy to use and create the products with your designs easily. There are some other stationary products that I wish they offered as their products, especially the stationary are excellent quality and the printing and shipping service is really fast, Packaging is good too so the products are not damaged.
28 November 2025
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We’re glad to hear that you find our website easy to use and that you’re happy with the quality, printing, packaging, and speed of our delivery. We truly value your suggestion about offering more stationery products, and we’ll share it with our product team. We can't wait to see you grow your business with Gelato!
Kind Regards,
Kamil
Gelato Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.