I like that Gelato doesn't have too many options to choose from when it comes to certain products. I think product fatigue and options to weigh against one another becomes cumbersome. It feels like th... See more
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We are an in the Northeastern USA. One of our best clients was growing quickly and expanding globally. Shipping our products was too slow and costly. We turned to Gelato for help meeting the demands f... See more
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Had my first experience with Gelato customer service after an order was sent to the wrong destination due to an incorrect postcode submitted at checkout. The whole process was resolved very quickly an... See more
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Anytime I have a question, customer service is doing an exceptional job! They are always sorting my problem, and are very polite/kind/patient. Highly recommended pod company!!! I use them as a... See more
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Company details
Written by the company
At Gelato, we help creators, entrepreneurs, and ecommerce businesses turn ideas into real products, faster, smarter, and greener. With 140+ local production hubs in 32 countries, Gelato lets you sell custom products globally without inventory or upfront costs. From T-shirts and hoodies to wall art, mugs, and photo books, your products are made locally and delivered quickly to your customers. Our platform integrates seamlessly with Shopify, Etsy, WooCommerce, and Wix, making it easy to manage everything from one place. Local production means faster delivery, reduced waste, and a smaller carbon footprint, all while maintaining premium quality and reliable fulfillment. Join thousands of creators and brands who trust Gelato to power their print-on-demand business worldwide. Start today at https://www.gelato.com
Contact info
United States
- gelato.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I LIKED your connection with stores…
I LIKED your connection with stores butthere is one drawback happening with me when i finish my product i ushually have different colours in my products the coulurs are available on my etsy store but there ar eno mckups for that like when someone goes to my product and select the colour he/she wants the select it there is no mockup or picture that show up there for the selected colour.The mockups only that is shown for the main colour i selected while publishing
17 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi there,
Thank you for your review and for sharing your feedback about Gelato. We understand that this could be frustrating.
The limit of one variant mockup was introduced due to some technical complications related to the 10 mockup limit which was present at that time.
We have contacted you via e-mail with more details about this - we will work on improving the experience for our Etsy users.
Please get back to us via e-mail if you have additional questions or concerns.
Best regards,
Andrzej
Gelato Support Team
I’m very happy working with Gelato
I’m very happy working with Gelato. I especially appreciate their support team. When one of my orders was sent to the wrong address due to an address error, the support team responded quickly and helped resolve the situation. Thanks to their assistance, the order was successfully completed and everyone involved was satisfied. Truly professional support.
29 May 2025
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Victoria,
Thank you so much for sharing your wonderful experience! We're glad to hear that our support team could quickly assist you when the order was sent to the wrong address and help ensure a smooth resolution. Your kind words about our professionalism mean a lot to us, and we’re delighted you’re happy working with Gelato.
Kind Regards,
Kamil
Gelato Support Team
Great company
I’ve been ordering canvas and paper prints from Gelato for several years. I can fulfill print orders anywhere in the world. The prints are made close to their destination and drop shipped. They ship quickly and have never had an issue. Great company.
17 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Carol,
Thank you for being such a loyal customer and for sharing your wonderful experience with Gelato. We're glad to hear that our global delivery network and quick shipping have consistently met your expectations. It’s great to know our local production and drop-shipping capabilities make fulfilling orders worldwide easy for you. We truly appreciate your trust and look forward to continuing to support your business for many more years.
Kind Regards,
Kamil
Gelato Support Team
Easiest Print on Demand website I have…
Easiest Print on Demand website I have ever used.
17 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your wonderful feedback! We’re glad to hear that you find Gelato the easiest print-on-demand website to use. It’s great to know our platform is making your experience seamless and efficient. We love supporting creatives like you.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for your kind words! We’re happy to hear that you found our service very good and easy to use, and that you like it. Your positive feedback means a lot to us, and we’re glad to know our platform makes your experience simple and enjoyable.
Kind Regards,
Kamil
Gelato Support Team
Awesome platform!
15 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you for your wonderful feedback! We're happy to hear you find our platform awesome and that it’s helping you bring your ideas to life smoothly. We truly appreciate your support and look forward to continuing to empower your creativity.
Kind Regards,
Kamil
Gelato Support Team
great and easy to use!
14 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Constantine,
Thank you so much for your wonderful feedback! We're pleased to hear that you found Gelato great and easy to use. Your experience means a lot to us, and we’re glad our platform helps make printing simple and smooth for you.
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi Kamile,
Thank you so much for your positive review! We’re delighted to know you found our process simple and efficient. It’s wonderful to hear that we’re meeting your expectations. Your feedback motivates us to keep improving and providing seamless experiences for our customers.
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you for sharing your positive feedback! We're delighted to hear you found our site easy to use. It’s great to know our platform helps make your experience smooth and straightforward. We hope you continue enjoying creating with Gelato!
Kind Regards,
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi,
Thank you for sharing your positive experience! We're happy to hear that everything was fast and your problem was solved. It's great to know our team could provide quick and effective support for you. We appreciate you taking the time to let us know.
Kind Regards,
Michal
Gelato Support Team
The best tool for print on demand
13 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Thiago,
Thank you for your wonderful feedback! We're glad to hear that you consider Gelato the best tool for print on demand. Your enthusiasm motivates us to keep innovating and providing the best experience for creators like you. We look forward to continuing to support your print-on-demand journey.
Kind Regards,
Michal
Gelato Support Team
Online chat was really helpful!
Online chat was really helpful in answering by initial basic questions.
13 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Doug,
Thank you for sharing your positive experience! We’re so glad to hear that our online chat team was able to help answer your initial questions clearly and efficiently. It’s great to know you found our support helpful, and we look forward to continuing to assist you as you grow your business with Gelato.
Kind Regards,
Michal
Gelato Support Team
It's so easy to work with Gelato
It's so easy to work with Gelato, I love that they are truly connected to my shop!
11 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful feedback! We're delighted to hear that you find it easy to work with Gelato and love how seamlessly we connect with your shop. It's fantastic to know our integration helps streamline your business, and we look forward to continuing to support your success.
Kind Regards,
Michal
Gelato Support Team
I have had endless hassle
I have had endless hassle with this company.
From uploading my art in the right formatting without losing colour or quality (despite it being fine anywhere else) to actually getting prints to customers.
Integration of products was not simple at times, but the main thing is the stock of frames was out and absolutely not updated on the site or through my store even though it was set to automatically update
The customer service email did not work but was still listed as a point of contact, you have to go through AI chatbots.
During the creation and order process, I got nonsensical error messages, or ones too vague to work out what was wrong without speaking to someone who could see the issues on their side
I listed numerous prints with frames for sale, assuming that since I could list them and there were no error messages it's fine. Finding the stock availability is very difficult and at times wrong. The site gave different availability to the representative I eventually spoke to. The page on how to check availability said it was updated weekly but had not been updated since September 2025.
Finally, after weeks of trying to find out what the vague error messages meant, manually checking if stock was in and failed payments leading to hundreds of pounds of refunds and lost revenue I removed all my products. I am using a different service. I have not received any reply from customer services about my issues.
1 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Sophie,
Thank you for taking the time to share such detailed feedback about your experience. We’re very sorry to hear about the difficulties you encountered with artwork uploads, product integration, frame availability, and unclear error messages during the order process. This is certainly not the experience we aim to provide, and we understand how frustrating it must have been - especially when it affected your store operations. Your comments regarding stock visibility, outdated availability information, and contact options are particularly valuable and will be shared with the relevant teams for review. We continuously work to improve the platform and support experience, and feedback like yours helps highlight areas where we need to do better.
We’ve reached out to you directly by email so we can review the situation in more detail and assist you further.
Michal
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hi Lee,
Thank you so much for your kind words! We're delighted to hear that you found our service simple, fast, and flexible. That’s exactly what we strive for. Your feedback motivates our team to keep making the printing experience as smooth as possible.
Kind Regards,
Michal
Gelato Support Team
I've used a few different POD companies…
I've used a few different POD companies connected to my Etsy shop and Gelato really feels elevated in terms of quality and customer service, as well as typically being lower cost for me than Printify and having a simplified worldwide routing system so I can offer global sales without worrying about shipping being too much, or having to find a new provider in that region like I did on Printify. I was almost ready to give up I was having so many issues with Printify (misprints, severe delays, etc), but since switching to Gelato everything is so much easier, and I haven't had any issues with them.
11 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your experience and for choosing Gelato after trying other POD providers. We’re glad to hear that our quality, customer service, and streamlined global routing have made such a difference for your Etsy shop. It’s wonderful to know that switching to Gelato has helped simplify your business and removed the issues you faced before. We truly appreciate your trust and look forward to continuing to support your creative journey.
Kind Regards,
Kamil
Gelato Support Team
Great fast shipping
Great fast shipping. Pack ins and labels make everything custom and easy.
10 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hello Evelyn,
Thank you so much for your wonderful review! We're glad to hear that you enjoyed our fast shipping and that the pack-ins and labels made your experience feel custom and simple. Your feedback truly motivates us to keep making the process smooth and efficient for all our merchants.
Kind Regards,
Kamil
Gelato Support Team
Order Tracking and Status Clarification
Update:
I initially raised a concern regarding an order and some order status information in the dashboard.
Andrzej from Gelato’s support team later clarified the situation and explained some limitations related to tracking information and older order statuses in the system. I also acknowledge that I noticed some of these issues much later, which is partly my own oversight.
As a small shop owner, I rely on accurate order status and tracking information to support my customers. I appreciate the clarification from Andrzej and the Gelato support team and hope their system continues to improve for merchants.
11 March 2026
Unprompted review
Reply from Gelato - production on demand for global creators
Hi Harold,
Thank you for sharing your feedback, I'm sorry for any confusion regarding the order status.
I would like to clarify that the order you are referring to, was placed in February 2025 - that's why the tracking details are no longer available. We ask to report any issues within 30 days of receipt/expected delivery date, exactly due to this - it is harder to understand what happened after the tracking disappears from the shipper website.
Regarding orders from 2022/2023, at this time, the "Shipped" status was the last update we'd provide - delivery details were available in the tracking link. In Transit/Delivered statuses were introduced in 2024.
I followed up with you via e-mail with more details, so please get back to us there if you have more questions.
Best regards,
Andrzej
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you so much for sharing your wonderful feedback! We're glad to know that you found your experience with Gelato so positive. Your kind words motivate us to keep delivering excellent service and quality every time.
Kind Regards,
Kamil
Gelato Support Team
Reply from Gelato - production on demand for global creators
Hello,
Thank you for sharing your positive experience! We're happy to hear that you had a great experience with Gelato. Your feedback motivates us to continue providing seamless and high-quality service for your business.
Kind Regards,
Kamil
Gelato Support Team
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