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4.1
Great
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible shipping partner
Terrible shipping partner. I still haven’t received the shipment and they’ve been saying it’s out for delivery for a few days.
Update: Shipping here to the Philippines is a mess. More times than not, it is not because of customs. It is the last mile shippers. In this case Ninja Van. I got notified that my package was out for delivery last Thursday on the truck. Still my package wasn’t delivered until tonight (Monday night). How can a package be out on the truck every day for 4 days and not get delivered? And how can you explain that when you contact the shipper they know less about it than I do??
This shipment was a replacement item because I originally ordered a product like it from Amazon, but their last mile shippers, Aramex, who is worse than Ninja Van couldn’t get it here either! We need companies like GeekVR and Amazon to demand better from these terrible shippers. It should be unacceptable!
9 June 2025
Reply from Geekvr
Dear Robert,
We hope this message finds you well. First, we sincerely apologize for the delay in reaching out to you and for the inconvenience you’ve experienced with your order’s shipping process. We understand how frustrating it must be to see your package marked as "out for delivery" for several days without receiving it, and we truly regret the disappointment this has caused.
Upon reviewing your order (#1765), we can confirm that it was placed on June 6, 2025, at 10:31 PM and shipped out on June 8, within our promised processing timeframe. As soon as we received your complaint, we immediately contacted our shipping carrier to investigate the delay. We’re relieved to see that your package was delivered on June 17 (please let us know if this is not the case).
Since this is an international shipment from China to the Philippines, delivery times can occasionally extend beyond initial estimates due to customs or logistical delays. In this case, the total delivery time was 11 days, which still falls within our guaranteed window of 7–15 days (as noted on your order details).
Moving forward, we are actively working to improve our shipping process by evaluating alternative carriers and optimizing logistics to provide faster, more reliable delivery for our customers. Your feedback is invaluable in helping us enhance this experience.
We truly hope you’re enjoying your Quest 2 Head Strap with 2 Batteries by now. If you’re satisfied with the product, we’d greatly appreciate it if you could share your experience on Trustpilot. Your support helps us grow and continue delivering better service.
Thank you for your patience and understanding. If you have any further concerns, please don’t hesitate to reach out—we’re here to help!
Warm regards,
Bob
Geekvr Customer Support
Fast shipping
Fast shipping, and received before expected, what more can I say. The item is well made and fits my hmd perfect. Highly recommended. Thanks.
16 March 2025
They certainly value their customers
The purchase itself was a breeze, but the love I got afterwards was pure kindness.
5 March 2025
Its good the headstrap is nice just the…
Its good the headstrap is nice just the halo cant be adjusted which is ehh but not a big problem and the main problem is the battery is a little loud for some reason but overall its very good and it arrived in 4 days too
5 March 2025
Works well with the pico 4
Works well with the pico 4. Ordered it and they gave me more then I ordered. (Presumably to get rid of inventory.)
5 March 2025
Compared to Apple's official light…
Compared to Apple's official light seal, this one is fantastic! It fits my face shape perfectly! And it's only a quarter of the price of Apple's! Highly recommend buying it!
13 February 2025
Unprompted review
Very professional service
Very professional service. I could see right away that it was a quality product. It made all the difference in comfort on my Pico 4 ultra vr headset.
15 January 2025
Just great
Just great! Great Product and great service. The head strap is very innovative and finally I got what I want after trying several products.
9 January 2025
My package got lost because of the…
My package got lost because of the carrier fault.
GEEKVR’s customer support is top tier, Bob helped me all the way, I am very satisfies and happy with them!
31 December 2024
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