Gear4music Reviews 

8,943
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The products i purchased are working as expected. The delivery promise from Gear4music was kept. It's good to consider to buy all accessories required for the gears to avoid paying too much shippin... See more

Rated 5 out of 5 stars

Amazing service, no complaints. Bought an Alesis Elevate 4 Studio Monitors, came sadly with a faulty RCA 3.5mm cable within the original box. Wrote them through their support channel, replied to... See more

Rated 5 out of 5 stars

I work as a music teacher, and our school orders from G4M every few months. Usually it is small things that need replacing, and the staff always help us get the right materials and a good price.... See more

Rated 5 out of 5 stars

Great prices for someone on a limited budget getting me back into playing guitar after many years due to health issues. There were two delivery issues that Gear4music were not responsible for. Gear4mu... See more

Company details

  1. Musical Instrument Store

Written by the company

Lanserades 2003 och har nu över 1.500.000 kunder. Gear4Music är ledande återförsäljare av musikinstrument och musiktillbehör. Du kan köpa instrument för allt från orkestrar till rock n´roll, inklusive gitarrer, trumset, digitala pianon, saxfoner och cellos plus ledande märken inom inspelning- och studioverksamhet. Från nybörjargitarrer till proffsmikrofoner och förstärkare, Gear4Musics online Musikaffär har ett stort sortiment av musikinstrument och tillbehör. Vad du än söker inom fiol, keyboard, elektroniska trumset eller högtalarsystem, så kan vi hjälpa dig. Vi har några av de största märkena inom branschen, såsom Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, liksom vårt egna stora Gear4Music sortiment. Vi utvecklas och förbättrar ständigt vår kundservice genom att öppna distributionscenter för att kunna förbättra leveransalternativen och förkorta leveranstiderna.

Gear4music.se Detaljer

Written by the company

Retur utan kackalorum
Du kan handla säkert och tryggt hos Gear4music. Som standard erbjuder vi en 30 dagars pengarna tillbaka garanti som kan förlängas upp till 90 dagar för en liten avgift. Detta är utöver våra produktgarantier, vilka ger skydd mot ev. produktfel eller defekter i mellan ett till fem år. Vår "pengarna-tillbaka" -garanti utöver dina lagstadgade rättigheter och avviker från många andra säljares erbjudanden eftersom vår återbetalningsperiod är 30 dagar istället för den europeiska standarden på 14 dagar. Det är också enkelt att returnera något via vårt online returcenter på vår webbplats.
Välj ditt egna leveransdatum
Du kan själv välja ditt leveransdatum genom att använda kalendern i din kundkorg. Få din order levererad på en dag som passar dig - vi erbjuder en rad olika leveransval som passar alla budjetar.
Bra priser och utmärkt service
Vi vill göra det lätt för alla att köpa och äga ett musikinstrument, genom att erbjuda bra priser och bra service, oavsett var du bor eller hur du väljer att handla hos oss. Vi levererar musikinstrument och musikutrustning från många av branchens mest kända märken, till väldigt konkurrenskraftiga och förmånliga priser. Vi producerar även en rad fantastiska högkvalitativa musikinstrument och högkvalitativ musikutrustning av vårt egna märke till bra värde.
Över 1.500.000 registrerade kunder
Gear4music har blivit en av Storbrittaniens största återförsäljare av muskinstrument och musikutrustning med över 1.500.000 kunder. Under 2012 lanserade vi även Gear4Music på 19 olika språk, och vi är nu ett av de snabbast växande musikföretagen i Europa.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.5

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(8,943)

997 reviews in the last 12 months

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Rated 1 out of 5 stars

do NOT trade in instruments

Previous review was taken down. After multiple calculations, the trade-in prices are ridiculously low.

For example a Gibson Les Paul Junior in perfect condition was offered for 690€, whereas price new is currently 1524€.

A Gibson Les Paul Classic from 2018 in perfect condition was offered for 829€, whereas current price on Reverb is 2533€. I traded mine in to Musik Börsen för 1310€.

A Gibson Les Paul Classic from current year in perfect condition was offered for 801€, whereas current price new is 2269€.

A Squier Classic Vibe in perfect condition was offered 186€, whereas price new is 418€

16 December 2024
Unprompted review
Gear4music logo

Reply from Gear4music

Good morning,

Thank you for your review.

We are sorry that the trade-in offers we could provide were not quite what you expected.

You are always welcome to contact us if you want to discuss the reasons for the specific price which was offered.

We thank you for your feedback and wish you a happy Christmas.

Kind regards,
Gear4music

Rated 3 out of 5 stars

Very fast delivery

Very fast delivery, but they do not quality control the products before sending them, I have received a guitar with broken strings and another guitar I received was very unplayable so I had to pay extra for someone to adjust the neck and fix intonation problem. The prices are good and delivery is super fast, I would give 5 star if they had better quality control of their guitar before sending them or at least check if everything is ok and works before sending a guitar with broken strings

12 December 2024
Gear4music logo

Reply from Gear4music

Good morning,

Thank you for your feedback.

We are very sorry that the guitars have not been up to par when they have arrived. We recommend contacting our customer service if these types of problems should arise, especially if there are faulty strings, as these are problems we can easily resolve together.

We apologise for the inconvenience caused and wish you a great day.

Kind regards,
Gear4music

Rated 5 out of 5 stars

First buy experience: Amazing service.

Amazing service, no complaints. Bought an Alesis Elevate 4 Studio Monitors, came sadly with a faulty RCA 3.5mm cable within the original box.

Wrote them through their support channel, replied to me super fast in less than 2 days and they sent me a cable replacement even better than the original!

So I'm super happy with the product overall, and the excellent customer support.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Quality headphones without breaking the bank!

I needed to replace the headphones that came with an E-drum kit I ordered (HP-210 and completely useless for that purpose) . I needed quality monitoring headphones with at least a fair bit of noise canceling but I didn't want to break the bank on something ridiculously overpriced.

The SubZero MH200 was what I chose. Cheapest in that category but works like a charm. I can beat on the mesh heads as hard as I want and hear only drums.

Once again Gear4Music has proven that you don't need to spend crazy amounts of money to get quality gear.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

From 1 day to 14+days?...

Made an order online that said 1 day delivery. Called and asked customer service they confirmed. Needed the speakers for an event.

Now two weeks later the delivery still did not happen. They say they are sorry. No compensation. Clearly they are not intrested in showing care for performerce.

4 September 2024
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Human R&D

Thank you for your review.

We are very sorry to hear that you order was delayed.

Please call us on 08-124 103 60 or send us an email on info@gear4music.se so we can be of further assistance.

We apologise for the inconvenience.

Kind Regards,
Gear4music.

Rated 1 out of 5 stars

Customer service is non-existent

Customer service is non-existent! They do not respond to your email at all!

9 September 2024
Gear4music logo

Reply from Gear4music

Dear Maurizio,

Thank you for your feedback.
We just searched on your email and unfortunately it looks like your email has ended up in a spam folder. Due to this we have not seen your email.

We have assigned this to an agent now and you should receive a reply today.

Kind Regards,
Gear4music

Rated 1 out of 5 stars

I have a very bad experience as a…

I have a very bad experience as a customer of Gear4music.

I ordered a package with keyboard, stand, stool etc. and the product was deffekt.
I exercised the right to cancel the purchase and chose one of the return options offered by Gear4music. After several weeks the package came back to me, it had not been picked up. Then began my dealings with Gear4music's unreliable support. They have blamed everything they could to avoid repaying what I paid. "No right of withdrawal left", "the package has not arrived", "the return was not complete", "we have to check with the warehouse and call back" (which they don't), "must speak to a manager", "can't help" , "don't know", "must call back", "can't see that you spoke to someone before", "we have credited, it must be Klarna that is wrong".

I have been calling 3-4 times a week for the past two months. We are talking about goods worth SEK 1,400! Today I got the value of the product refunded, but not the shipping fees they say they already helped me so much that I have to pay for those fees.

Worst company I have ever dealt with!

14 August 2024
Unprompted review
Gear4music logo

Reply from Gear4music

Good morning,

Thank you for your feedback. We apologise for the frustration caused.

Your initial return was arranged without our assistance, and the parcel was returned to you because it was delivered to a pickup point where we are unable to collect it. We made an exception for you and arranged the return, and a refund was processed for the piano as well as the accessories.

We do not cover the cost of delivery when returning items, as stated in our return policies.

We apologise for the frustration your order has caused and encourage you to contact us if we can be of further assistance.

Kind regards,
Gear4music

Rated 4 out of 5 stars

Gear for I & I

I have ordered guitar gear from this store for years. Sometimes a little to expensive but the delivery time is crazy fast. Top store!

9 July 2024
Rated 1 out of 5 stars

Poor order and delivery system

1) I had ordered a violin and a harmonica. Both the products were in stock accordin to the website and they gave me a 1 day delivery by postnord (I paid for the delivery).
Now Gear4music is saying that they cannot fulfill my order and cannot give me a date when they can fulfill it.

2) They have locked me out of my account. I cannot log in to my account or reset the password.

I AM VERY DISSAPOINTED AND BORDERLINE FRUSTRATED.

28 May 2024
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Amogh,

Thank you for your review.

We can see that your order was dispatched the day after you placed it and then delivered the day after that.

In regards to your account. You placed the order without being logged in to an account and therefore the order is currently on a guest account. If you want to be able to see the orders, you need to make sure that you are logged in.

Kind Regards,
Gear4music

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