Gear4music Reviews 

Third order with Gear4Music and never disappointed.

Great guitar stand , smooth transaction !

like i wanted :)

I'm still waiting on delivery nearly 2 weeks my purchase is held up at some postal place. Its suppose to be waiting on a relay centre I'm trying to see if I can change delivery address but I cannot. I've tried to phone customer services and sent an email and nothing.

I'm going to see if I can return the purchase and get my money back

Very very dissatisfied.

Electric piano arrived in a timely fashion and operates well with full weighted keyboard. The stand is built for purpose’ as is the bench.

A star was knocked off as the free headphones supplied were awful and not fit for purpose. Also, the packaging was 98% non-recyclable. So not very environmentally friendly

Purchased knoxville select guitar and realised i had ordered the wrong item.Spoke toG4M who had advised to reject delivery which i did on June 14th.Filled in the return info and was advised by the courier UPS that they had delivered it to the G4M depot in Muelheim, Germany on June 16th and provided proof of delivery by email. during the course of the week i enquired on 3 occasions regarding processing my refund. The first 2 ocassions i was told that they were processing a long list of returns, (alarming in itself) and would take time to get to it. I pointed out that in view i had not actually handled or opened the item there would be no sign of use at all, so there was no reason for them having to check it over for damage, a point the customer service appeared to concede. I decided to leave further contact until today, one week after notification from UPS that the G4M depot in Germany had received it. The person at G4M today knew even less than her colleagues earlier in the week and was frankly useless. apparently according to her information on the screen it had not been received in Germany but the courier was still attempting to deliver it to me via Castle Donnington??????. I said this is totally unacceptable, to which she replied that is all she could do, which at that point was absolutely nothing. She then appeared to come up with an idea to contact UPS, (which i thought she should have suggested at the outset) and got the impression she could not have been bothered until i pressed her. Of course she can only work within a policy/process created by her superiors at G4M, although her promise of phoning me after contacting UPS for an update has not materialized some 6 hours after speaking to her. So the return system when having to return to Germany appears to be a shambles, and something to bear in mind should the item you order originates from the German depot. Of course every company makes mistakes, but this is not a mistake it is a policy implemented by G4M, which is great for them but very frustrating for customers. They are almost on a par with Bax as regards customer service, which is not a very high bar.

Update to previous review. Gear4Musiic have requested further information, which is information they already have. However i have forwarded the return tracking number supplied by UPS which in reality will be on the G4M system as the UPS return tracking number can be accessed against the order number for the item. I would reiterate that i have not handled or accepted the item as i refused delivery at the door, and have detailed tracking info from UPS which includes refused delivery and being received at the G4M depot in Muelheim on 16th June at 3.26pm. I have decided not to purchase from G4M again and if i am not in receipt of my refund by Friday 30th June, (2 weeks after UPS said they had returned the item) i will take the matter to the county court, which will involve solicitors and court costs for G4M. Perhaps that prospect will focus their attention.

This is my response to G4M response sent today at 5.13pm June 29th, some 13 days since UPS had received the returned item. This is the first time they have communicated with me although through trustpilot. The response as stated was at 5.13pm today, with the claim that they (G4M) can see that i have received my refund. The problem is that i am unable to see it for the simple reason it is not in my bank almost an hour since it was apparently received. I find this response misleading and somewhat disingenuous, for reasons i will explain. This morning 13 days after UPS confirmed they had returned the item back to G4M, and i had not had even the courtesy of a phone call or email to let me know what was happening, issued G4M with a legal notice informing them that if i did not have my refund by close of business Monday July 3rd, i would issue court proceedings. I sent this notification via email at 1.21pm today.After no contact from G4M what so ever in nearly 2 weeks, suddenly at 2.59pm i receive from them an email informing me that my return was now registered. Coincidence? i think not, as it was an obvious response to the threat of legal action G4M had received from me 1 hour and 38 minutes earlier. Then to receive their response on Trustpilot at 5.13pm claiming that THEY could see i had been refunded when it was not the case, is to me dishonest, disingenuous and misleading. The problem for G4M is that if the refund is not actually in my bank on Monday July 3rd as stated in my legal notification, i will issue the court proceedings. It is obvious that they only did something when they were threatened with legal action and have had enough time to ensure the refund was in my bank well before Mondays deadline. So if G4Ms system to pay refunds takes several days and does not reach my bank by the deadline, they should have thought about that earlier.

Fast and perfect ! 🙏

EXTREMELY SLOW SERVICE.
Selling my keyboard but gave up after waiting 2 weeks
and they still had not looked at it.
Asked them to just return
Slow to answer emails or action any inquiries you have
AVOID

Good prices and fast delivery! TX

Guitar arrived in an all destroyed package, poorly packed, and it had a dent on the body.
That was a cheap guitar so I did not mind much, but I would have been pretty upset if it was expensive gear.
Update: the customer service contacted me after this review and they have been very helpful. I can testify they care about their customers.

Bought a Bose S1 pro on finance through gear4music. The item was faulty after only 12 weeks so i asked foe a replacement as its a tool for work. Had to negotiate the replacement as they were adamant that they wanted to repair and after a week of haggling they finally accepted my replacement request and sent me what was supposedly a quality assured item that had been removed from the box and checked before dispatch only to arrive to me faulty straight from the box. I called BOSE for assistance and now the speaker has been returned to them for another replacement which will take a further two to three weeks, all the while I'm paying for it on finance and not able to work to raise money for that bill and others. This has been going on for almost three weeks already.

Great ability to source difficult components, good sales service and rapid delivery.

Absolutely fantastic, great customer support, very reasonably priced gear, nothing is a problem. Really good experience buying from this company.

Clear site with detailed photos and descriptions. Guitar received quickly, in a perfect state, good packaging.
I particularly appreciated that (living out of UK) the taxes incurred in EU were pre-calculated and included, which makes the price of the transaction transparent from the start. It's not the case with all dealers, and makes the buying process much smoother.

Interesting price compare to other European distributors for this product

Super service. Efficace. Qualité

Livraison ultra rapide, matériel totalement conforme à la description du site, emballage protecteur adapté, merci Gear4music.

Rapide et efficace
Produit conforme à la description

Thank you family. You are trustworthy and never disappoint. Blessings!