Gadget Centre Reviews 

1,329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the refurbished laptops look and run like brand-new machines, offering incredible value at a fraction of traditional shop prices. People really appreciate the straightforward custom specification process, helpful communication throughout, and how securely packaged their devices arrive. Some reviewers were not happy with unexpected battery faults or power connection problems that occurred shortly after receiving their computers. A few individuals also noted minor cosmetic imperfections, such as tiny scratches around ports, or expressed frustration regarding delivery delays and older internal components. Consumers occasionally experienced performance unreliability or difficulties trying to secure prompt resolutions for faulty hardware.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that laptops arrive looking and performing like new... See more

Quality

Consumers find quality to be positive, noting that their refurbished devices arrive looking brand new and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many reporting fast shipping times, safe... See more

Order

Clients share ambiguous opinions on order processes, highlighting a generally simple and easy website... See more

Price

Reviewers highlight positive aspects of price, noting that laptops are available at a fraction of the cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good service - excellent product when it was delivered - just what my son needed for university. With 3 year premium warranty it was still half price of a similar device in the shops. Reckon i... See more

Rated 5 out of 5 stars

Bought a laptop for domestic, everyday, light use to replace my 6 years old Dell. Same spec machine was 2 to 4 times the price if bought new from Currys. Delivered as expected within 5 days and go... See more

Rated 5 out of 5 stars

Taken a chance with the deal thinking it's too good to be true but decided to have a punt as Windows 10 had put me down the cul de sac so my lap top was really of no use.Gadjet Center have got me on t... See more

Rated 5 out of 5 stars

I ordered a laptop easily using their guide on specifications. I used them because too much tech goes into landfill and these guys are reusing tech to prevent this. I was told my new laptop wouldarri... See more


Company details

  1. Computer Store

Written by the company

Affordable laptops, computers and phones! All with inclusive warranty! High-end electronics, at low prices. Looking for a powerful laptop with top performance? Try our "Build your own" laptop service!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,329)

275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Experience with Gadget Centre

Firstly, great customer service. Friendly & efficient - answered all questions professionally.
Decided to buy a 17" workstation and again got excellent guidance on the process.
However, when the machine arrived, I thought it was brand new, such was the refurbishment. It was fully loaded to my requirements and immaculate in appearance. I could not be happier and would highly recommend this company.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Looking for a replacement laptop.

I was looking for a reasonably priced laptop for everyday use and GC was recommended by a friend. Like other reviewers I used the build tool on the site and when the laptop arrived I was pleasantly surprised that all was as expected. So much so that I later bought one for a family member as a surprise gift only recently.
I'd recommend GC for their laptops, warranty options and customer service, none of which I could fault.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed with product

Not impressed with product. The battery lasts about 90 minutes and the power lead doesn't connect properly. It has got so bad now that if it disconnects for no reason. The pointer drifts across the screen. I bought the product a few months ago but have only recently started using it extensively so the date I have given is not the date I bought it but the date I finally gave up with it. It is not completely unusable but not far off it. I bought a reconditioned HP from a local independent family company for £50 less and it is infinitely better.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Well chuffed with the new laptop

Well chuffed with the new laptop. Lightweight slim machine that’s been cleaned to perfection and runs very fast. The textured matt vinyl lid and keyboard surround wrap is a fantastic touch and expertly fitted by someone who knows how to vinyl wrap exquisitely.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

Had to wait two weeks, but it was stated on the confirmation email there was high demand, so no issues. I emailed to ask if I could have a smaller screen laptop, and they obliged fully. My laptop arrived yesterday and I couldn’t be happier. Fully refurbed. Looks and runs like new. Have installed Linux Mint on it and it runs like a dream.

My only criticism is the charger wasn’t recognised by the machine, but as the laptop also charges via usb c I already have a suitable charger.

Great company and will use again 👍🏻

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant - needed some advice as to what i needed to do the jobs, which was provided. New laptop arrived on time, perfectly set up. delighted with battery life, exceedingly quick too.

11 May 2026
Unprompted review
Rated 3 out of 5 stars

Ordered a laptop from Gadget Centre on…

Ordered a laptop from Gadget Centre on April 19. Their estimated delivery was 4–10 business days, so I even contacted support to try and fast track the order. The 10th business day was already May 1, but the item was only marked as dispatched without any tracking number provided. When I raised my concern, support mentioned it may have been due to courier negligence. Maybe yes, maybe not — hard to know from a customer perspective.

When the laptop finally arrived, the power button needed around 10 seconds of continuous pressing just to turn on the unit. I returned it, and to their credit they immediately offered either a replacement or refund. I chose replacement because their overall reviews seemed good, and I believed my case might just be an isolated issue.

I sent the laptop back on Friday, they received it Monday, then advised they would “try” to ship within the week because they were very busy. By Thursday, after the long delay, I requested a full refund if they still couldn’t dispatch the replacement. Interestingly, the replacement was dispatched immediately after, and I received it Friday, May 15.

In fairness, the replacement laptop works really great and I’m happy with the actual product. Overall, my experience with Gadget Centre was average mainly because of the delivery delays and communication issues. I understand delivery dates are estimates, but it may be better to give customers a slightly longer estimate from the start rather than missing the stated timeframe without clear updates. Early delivery is always a bonus — late delivery without proper communication is what frustrates customers most.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

So good that we bought another one

Quick to respond to email queries before placing an order, and very helpful.

You wouldn't know the laptop was previously used, it looks good and performs well, it is so good that we bought another one.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great valued laptop…

I Upgraded specs on Laptop online, laptop arrived 10 working day well packed in bubble wrap and box. The lap top had a wrap applied and cosmetically looks brand new. I have used it for over a week and everything seems fine. Really good value for the price.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Good deal and good product

I was able to customise the specs for my computer, the price was extremely competitive, and the delivery was fast and very efficient. I have been using the computer for a week now, and its performance so far has been flawless.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Top‑class service

Top‑class service. Laptop arrived updated and ready to go. Very happy with my Dell 2‑in‑1. Highly recommend. Great customer service

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Trust Pilot

Thank you Trust Pilot. I was toying with the idea of buying from Gadget Centre but when I saw the poor customer follow up I decided not to purchase.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything exactly as described in the…

Everything exactly as described in the advertising! (That's pretty rare these days). Just one tiny point, I had to enable Secure Boot myself as this had not been done. I would certainly buy another device from Gadget Centre! :)

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bought a laptop as my old Dell could…

Bought a laptop as my old Dell could not be upgraded to current OS. I found it easy to order and built to my spec from initial order to delivery no problems and prompt updates. When delivered the condition was nearly new and the start up time and speed as described . I would recommend this company .

23 April 2026
Unprompted review

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