A good experience and item as described. I had great tracking initially but on arrival in UK, I was unable to see where item was! I contacted Grandado and had a quick reply with the UK tracking code... See more
Company replied
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Review summary
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Product did not fit,contacted company, and was offered a increased store credit, which I declined.A full credit was deposited to our Paypal account without any dramas.This is a happy customer
Company replied
My clock temperature was not accurate. I was sent another clock without delay and so far the temperature is reading correct.
Company replied
I placed an order without creating an account by using Paypal. As soon as I placed it I realised I had ordered the wrong colour. I thought I would have a real problem correcting that as I had no acc... See more
Company replied
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered a quartz clock mechanism.
Ordered a quartz clock mechanism.
They sent the wrong size.
The way I see it this is someone placing an order on your behalf with a third party supplier with delivery direct to you and a markup of ? %. My part was shipped via China. What a waste. I’ve just ordered one for delivery next day with a UK supplier.
Personally I wouldn’t deal with this company (?) and I suggest you don’t.
21 December 2025
Unprompted review
Reply from Grandado
Hi Peter Costello,
Thank you for your review.
We’re sorry you received the wrong size. All products are shipped from our warehouses in China. We are sorry if it was unclear before. I will contact you via your email address. I believe we will find a solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
good quality but you need to have some patience thank you!
You need a little patience regarding delivery, but after reporting that the package did not arrive, I was immediately helped in a friendly manner and I received a quality product.
13 December 2025
Unprompted review
Reply from Grandado
Hi Mevr. Marieke Bourez,
Thank you for your review.
We’re glad to hear that although the delivery required some patience, our team was able to assist you quickly and that you’re happy with the quality of the product.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Unfulfilled promises
I ordered a small screwdriver to open screws on my mobile phone In September. The item I received only had the barrel no screwdriver bit which was as much use as a chocolate teapot. I have been in email correspondence with Lofty and despite being told a replacement had been ordered I am still waiting and have now asked for a refund, which I suggest I will not get. Very envious of those having had good service
24 September 2025
Unprompted review
Reply from Grandado
Hi Andria Massey,
Thank you for your review.
I’m very sorry the screwdriver arrived incomplete. As I checked, my colleague has contacted you. Hope you are satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Perfect
Perfect. Thank you for the service. Quick response to any issues that arise. I ordered from this site for the first time and found what I couldn't locate on other websites.
11 November 2025
Unprompted review
Reply from Grandado
Hi Katerina,
Thank you for your review.
We’re really happy to hear your first experience went so well and that our team could help quickly.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Product did not fit,contacted company
Product did not fit,contacted company, and was offered a increased store credit, which I declined.A full credit was deposited to our Paypal account without any dramas.This is a happy customer
11 October 2025
Unprompted review
Reply from Grandado
Hi Phil,
Thank you for your review.
So glad to hear everything was resolved smoothly and you’re happy with the outcome.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Extremely poor customer service
Extremely poor customer service. I bought some headphones and got promised an average time of 15 business days with maximum 25 days (I paid extra for that privilege + tracking). My order could not be tracked, or I should say that for 5 weeks it was showing the same status as being somewhere in China. The customer support team admitted that they had lost the ability to track it but I should wait to receive it. After 28 working days I was told to wait until the 30th day before I contact them to ask for a refund. I will do exactly that even though I consider my money lost and never going anywhere near them again.
12 October 2025
Unprompted review
Reply from Grandado
Hi Ioannis Giannakopoulos,
Thank you for your review.
I’m really sorry about your experience with the delayed headphones, sometimes it indeed can happen during the shipment, and we have no influence on it. Indeed, the delivery can take up to 30 days.
If your problem won't be resolved, please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I have not received my milk frother and…
I have not received my milk frother and can not get in touch with the company nor track my delivery.
7 October 2025
Unprompted review
Reply from Grandado
Hi Walker,
Thank you for your review.
I’m sorry your device still hasn’t arrived, and you couldn’t reach us, our team is always available via chat: https://gbr.grandado.com/pages/help-center
Could you please share your order details so we can find it and help you?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The customer service responded…
The customer service responded immediately when I contacted them, I wanted to return a dog bed as I found it to be really too small for a small dog they acknowledged that to send it back would be an extra cost so gave me a 125% credit which I used for another suitably sized bed and they let me keep the small one which I will give to a cat charity. They continued to communicate and have experienced excellent customer service.
24 September 2025
Unprompted review
Reply from Grandado
Hi Amanda,
Thank you for your review.
It’s great to hear our team quickly helped you with the dog bed return, such a nice outcome!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent customer service
Excellent customer service
Good quality goods
Reasonably priced
17 September 2025
Unprompted review
Reply from Grandado
Hi customer,
Thank you for your review.
So glad you were happy with our customer service, quality of goods, and pricing!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Service
Service , Communication and shipping has been great so far for my first order .My package arrived today and I couldn't be happier the product is exactly as pictured . Thank you for the great customer service .I loved my first experience.
10 September 2025
Unprompted review
Reply from Grandado
Hi Tarina Khan,
Thank you for your review.
So happy your first order arrived just as pictured and that service, communication, and shipping all worked out great.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Thanks to Lia for all help with my…
Thanks to Lia for all help with my problem!
28 August 2025
Unprompted review
Reply from Grandado
Hi Trond Söberg,
Thank you for your review.
So happy I could help you. Your words made my day!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Unexpected Good experience with Customer Support
Well Done Grandado on hiring/training your Customer Support staff. I made a mistake with an order... not expecting it to be resolved to my liking... I perfunctorily went to Customer Support. I got some unexpected behaviour with Sam who took my chat:
- Sam stayed with me through 3 emails and a chat (involving a subsequent mistake on my side using a discount code). Did not close the cha after a short time.... or pass the email thread to others
- Sam was efficient.
25 July 2025
Unprompted review
Reply from Grandado
Hi Door Liamo,
Thank you for your review.
I am happy you loved the service and that Sam resolved all the issues you had with the order!
Wishing you a pleasant day!
With best regards,
Lisa from Grandado
Reply from Grandado
Hi Eddie Bonney,
Thank you for your review.
Always great to hear from you, thanks for the feedback once again!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good prices
Order GRAN-GBR-579539
Good prices and a wide range of products. Helpful customer service. Delivery times are long but the website makes this very clear.
26 June 2025
Unprompted review
Reply from Grandado
Hi Fiona Walker,
Thank you for your review.
Really glad you found the prices fair and the service helpful.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Excellent product
Excellent product - love it. Speedy delivery and excellent customer service.
20 June 2025
Unprompted review
Reply from Grandado
Hi Pete,
Thank you for your review.
So glad you love the product and had a great experience with delivery and support!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Product as described good quality and…
Product as described good quality and works well
7 June 2025
Unprompted review
Reply from Grandado
Hi Sue,
Thank you for your review.
Happy to hear the item matched your expectations and works well!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
From order to delivery
I ordered and received my goods in good time and it was packaged well. It was delivered to me by a helpful delivery driver. What's not to like
17 June 2025
Unprompted review
Reply from Grandado
Hi Rosemarie,
Thank you for your review.
Great to hear the whole process went smoothly.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Jean,
Thank you for your review.
Happy the cap fit well and met your expectations.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
To be honest I wasn't expecting to wait…
To be honest I wasn't expecting to wait so long to receive my items,I didn't realise the were manufactured in Hong Kong.
When they did come i was pleased with the appearance and the value.
Also I will be using your expertise again.
Thank you,Brian Smith.
12 June 2025
Unprompted review
Reply from Grandado
Hi Brian,
Thank you for your review.
Sorry for the unexpected wait, but we’re glad the product was worth it. We’ll be happy to help you again anytime!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fantastic experience
Fantastic experience, excellent product and service.
19 June 2025
Unprompted review
Reply from Grandado
Hi,
Thank you for your review.
Fantastic to hear the product and service was helpful.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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