We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to... See more
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See what reviewers are saying
I am in charge of managing the remote control system for the garage doors in my midrise building. Whenever I need to obtain remotes for people in my building Gatehouse Supplies is there for me. I si... See more
Customer service was always responsive and honest. The order took six months to fill, but that was due to the manufacturer. Customer service did not give me any empty promises or try to keep me from... See more
The gate code worked immediately and hooks to the visors in our car. This is the second set so have bought and the price had escalated significantly but with all the inflation and tariffs, etc it was... See more
Company details
Written by the company
The Gatehouse has been in business since 2003 selling remote controls, gate operators, and replacement parts at wholesale prices. We specialize in manufacturers like Liftmaster, Chamberlain, Linear, Nortek, Nice, Doorking, and Miller Edge. If you do not see what you are looking for please email us and we will be happy to get you information and pricing. Our website is open 24 hours a day 7 days a week for garage door, gate, and commercial door parts.
Contact info
3.9
Great
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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"Delivery was not on time
"Delivery was not on time, and there was no notification that the item was out of stock. I had to call to find out
26 June 2025
Reply from Gatehouse Supplies
Hi Daniel, I apologize for the delay in processing your order. The Block Coded remotes you ordered take a few days longer to process.
I see you checked out as a guest. If you created an account, you could have logged in to check the order status.
Again, I apologize for the delay.
Double row slab box seemed expensive…
Double row slab box seemed expensive for a glam card board box, but, I am pleased with the quality of this product. Not all slab boxes hold the several different types of slabs, but I tried quite a few and they all worked fine. Box arrived very very quickly and was well packaged for travel.
26 June 2025
Customer service is very rude
Customer service is very rude, unprofessional.
9 July 2025
Unprompted review
Order hasn't shipped.
Order shipped. I can't review the product, because I don't have it yet.
24 June 2025
Reply from Gatehouse Supplies
Hi Clayton, Your order shipped today via UPS here is the tracking number 1Z66636YYW08850433
Sears opener replace by 878MAX…
My old Sears opener is obsolete and replaced by 878MAX. The description on units that it does not work on was not clear. In addition the instructional video mentions the white color programing button my unit has but programing does not work. Now I have to pay 20% restocking fee. Rep and I disagree on what web site indicates
18 June 2025
Unprompted review
Reply from Gatehouse Supplies
Hi Ken, sorry you're having issues. Can you see a date on the Sears opener to indicate when it was built?
The ordering process was easy
The ordering process was easy. The shipping cost was much less than competitors & was quick. The opener worked great, very smooth operation and quite.
6 June 2025
Unprompted review
Fast shipping and item was packed well
Fast shipping and item was packed well. Just as described. A+
30 May 2025
WHAT I ORDERED WORKS WELL
WHAT I ORDERED WORKS WELL, CAME ON TIME AND WAS A FAIR PRICE. WHAT ELSE CAN I ASK?
29 May 2025
I saw your project
I saw your project. It looked interesting. I ordered it and I'm very happy with it.
29 May 2025
Very quick and efficient response!
28 May 2025
Good and not so good
This is the 4th trolley nut kit I've ordered. The nut has fit well but a little tight not allowing the gate to be opened by hand. Also, I hate ordering the entire kit (expensive) when only the plastic nut is needed which can't be ordered alone; the rest is discarded or recycled.
27 May 2025
Company is a joke
Company is a joke. They state you can return items and then hide behind most items not being returnable. Complete waste, don’t use them. Find a better alternative company who will actually work with their customers
UPDATE: My order was on 5/11/25, but this fits with my experience. I don’t know where you got my “3 year old order”
The company hides behind a bogus “return policy” as you can see below. They can send defective parts, but you can’t return a part if it was not necessary because you “may have damaged it”. Except they could test it when returned. Also, instead of stating when ordering the unit, it isn’t returnable they state you should read their refunds/exchanges page after the fact.
7 June 2025
Unprompted review
Reply from Gatehouse Supplies
Dear Kevin Maier,
Unfortunately, we do not accept returns for credit on operators or circuit boards.
We do that for the protection of our customers. If a customer thinks they have an issue with a component, they may order it, connect it to their system, only to find out that wasn't the problem, then try to return it.
We would have no way of knowing if it was damaged when doing so, and we do not want to accept a return and then send it out to another customer and have there be an issue with a new product.
We do offer exchanges if the products are defective. I believe you told our representative that you wanted a different system, and we offered credit for an exchange. However, you stated that you had already obtained a new system elsewhere.
I am sorry that it worked out this way for you, but we do have policies like this in place for a reason.
customer service was great!
I buy these as extra- I lose one or two per year from
lightning storms. I wont know if they work until i hook em up but I have never had any issues with quality and I have ordered a few of them in the past.
It does take a long time to get them but when i called customer service they were 5 stars with their honest status reports
29 May 2025
Best Customer service ever
Parts were ordered after hours Thursday and arrived Monday in Texas. Liftmaster no longer makes the part, but Gatehouse had identical match to OEM
30 May 2025
Good communication with your parts…
Good communication with your parts department. They had the part I needed in stock and it was shipped in a timely manner.
29 May 2025
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