Gate1 Reviews 8

What a smooth process! I just got the job done faster than expected. Information provided were clear and precise. Thank you Gate1.

Don't ever make the same mistake as me and purchase a flight from this company!
Covid was not an easy situation for most flight resellers, but how this company handled the crisis was extraordinarily horrible. Many similar websites helped clients with refunds and provided updates from airlines despite the uncertainty. Not Gate1, which just informed me a refund is not possible, which clearly was not true according to the flights T&C's. Gate1 can't be bothered. Customer service response time is 30+ days. The last nasty surprise was when I finally requested a flight change almost two years later, and Gate1 charged me $200 for it despite the airline offering this exact change free of charge. Please stay away from them and buy directly from the airline!

Since 2 months ago, I already called to the airline and the company allow to reschedule the ticket due to covid. So I try to contact gate1 by email and called gate1, but didn't get back any respond yet. What they are doing, really suck customer service.

My Emirates flight was canceled during COVID-19.
After moths of emails they sent automatic reply that I get only voucher for one year to use with them.
I replied that not acceptable, not in accordance with law.
After moths got response that I will get money, minus their fees for processing, and much dealing with this, and money are on way.
After weeks still no money arrived.

Worst airline tickets site ever. AVOID AT ALL COST!!!! Customer service is horrendous!!! Waste of people’s time!!!