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Gatby Reviews 1,228

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 825 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the smooth and easy process for transitioning to new energy providers, often noting how quickly and effortlessly they could compare and select plans. Many appreciate the detailed communication and the convenience of having the company handle the entire process, making it stress-free. The website is frequently praised for its user-friendliness, clear navigation, and comprehensive information, which helps in making informed decisions. Reviewers also found the prices to be very affordable, often discovering options they wouldn't have found otherwise, and value the service for saving them money. However, some people mentioned minor confusion with confirmation emails or issues with linking services correctly, and a few reported hidden charges or unprofessional service from recommended providers.

What people talk about most

User experience

Consumers find the user experience to be positive, with many describing it as very easy to use, navigate, and... See more

Service

Customers consistently note positive experiences with service, highlighting its ease and efficiency in... See more

Price

People report positive experiences with price, finding it easy to compare plans and rates, and appreciating... See more

Website

Clients share positive opinions on website, highlighting its ease of use and navigation for tasks like online... See more

Subscription

Reviewers express satisfaction with the subscription process, highlighting its ease and simplicity for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process to transition to a lower cost energy provider. I received great communication letting me know that Gatby was searching for the best plan, then giving details around the plan, t... See more

Company replied

Rated 5 out of 5 stars

Provided a list of options to choose from. Also let me know which was the most popular. I have always went with Relient, because I didn’t know how to research other electric companies

Company replied

Rated 5 out of 5 stars

I wasn’t familiar with this company. However, enrolling was easy and navigating through the website was simple. I was impressed with the number of options available. I went with a plan that was recomm... See more

Company replied

Rated 5 out of 5 stars

Thank you for this service. I am new to Texas and never had to pick my own energy provider. This was all new to me and I was worried about picking incorrectly. This site gave me some examples and allo... See more

Company replied


Company details

  1. Online Marketplace
  2. Energy Equipment and Solutions
  3. Energy Supplier
  4. Green Energy Supplier
  5. Price Comparison Site

About Gatby

Written by the company

banner image one

Gatby takes the hassle out of shopping for electricity. Our technology-driven marketplace connects you with trusted providers, transparent rates, and smarter tools to help you save. Whether you want expert guidance with Copilot or a fully hands-off experience with Autopilot, we make sure you’re always on the best plan—effortlessly and at no cost to to you.

Sign up now

1Terms and conditions may apply.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very clear regarding service

Very clear regarding service, good price and fast set up.

17 April 2026
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Reply from Gatby

cs, the combo of clear service plus a solid rate and quick setup is exactly what we're chasing - really appreciate you choosing Gatby! 💪

Rated 5 out of 5 stars

It’s easy and quick

Good services they do everything for you and gave you a lot options so save your money

19 April 2026
Gatby logo

Reply from Gatby

Gigliola, we love that you felt taken care of from start to finish - and finding those savings? That's the whole point right there 💰

Rated 5 out of 5 stars

Very professional and easy to…

Very professional and easy to understand.

17 April 2026
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Reply from Gatby

Juan, we really appreciate you taking the time to share that - professionalism paired with clarity is exactly what we're building toward! 🙌

Rated 4 out of 5 stars

Was easy to sign up

Was easy to sign up. Price good.

20 April 2026
Gatby logo

Reply from Gatby

Marsha, we're really glad the signup was straightforward and you found a solid rate - what would've made this a 5-star experience for you? 💬 Reach out at support@gatby.com or (713) 581-6553 if there's anything we can improve.

Rated 4 out of 5 stars
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Reply from Gatby

Bryan, we're glad the search was quick! What could we have done to earn that 5th star? 😊 We'd love to hear your thoughts at support@gatby.com or (713) 581-6553.

Rated 5 out of 5 stars

Easy to use

Made picking a service provider really easy!

16 April 2026
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Reply from Gatby

Aarthi, that's exactly what we're here for - thanks for letting us know! ✨

Rated 5 out of 5 stars

I like how Gatby gave me relative options

I like how Gatby gave me comparison info for all providers used by the apartment complex.

16 April 2026
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Reply from Gatby

Kristina, that's exactly why we built this - having all your options laid out so you can actually see what you're choosing from 💡

Rated 5 out of 5 stars

Very clear choices and explanations of…

Very clear choices and explanations of each plan and very easy and efficient start up.

16 April 2026
Gatby logo

Reply from Gatby

Stephen, the clarity around each plan is something we really focus on - glad it made the whole thing straightforward for you! 👍

Rated 5 out of 5 stars

Communicative

Communicative, efficient, patient, helpful, and kind!!!

15 April 2026
Unprompted review
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Reply from Gatby

Lex, you just made our day with that list - those are exactly the qualities we're busting to deliver every single time! 😊

Rated 5 out of 5 stars

Good

Good
Service

15 April 2026
Gatby logo

Reply from Gatby

Rohan, appreciate you keeping it real - glad we nailed it for you! 🔥

Rated 5 out of 5 stars

Great choices

So many great choices. It was quick and easy!

15 April 2026
Gatby logo

Reply from Gatby

Wn, quick and easy is exactly how we want it to feel - appreciate you taking the time to share this! 😄

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