The delivery arrived just when I anticipated, and the sizing was accurate. I'm very pleased with the product's quality. I even had the chance to speak directly with a technical expert regarding a ques... See more
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Review summary
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Reviews shaping this summary
Terrific quality product and excellent sales and aftersales service. A pleasure to deal with. Ignore that its expensive. Cheap trellis lasts no time at all and looks shoddy very quickly. The Iroko... See more
Company replied
I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... See more
Company replied
Excellent product and rapidly despatched. A bit pricey, I first thought, but on receipt I found the quality so vastly superior to local garden centres.
Company replied
Company details
Written by the company
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Contact info
355a Old Road, CO15 3RQ, Clacton-on-Sea, United Kingdom
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
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Trellis Review
Item is exactly as described and of excellent quality. Liam was very helpful with his advice. We were kept updated on supply and delivery dates. We would have no hesitation in recommending this Company
20 October 2023
Unprompted review
Reply from The Garden Trellis Company
We are happy to hear you are pleased with your products and our service. Thank you for your top review!
High quality
Good quality, stylish product. Easy to use website. Delivery prompt and efficient
13 October 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your positive review.
Well made and attractively priced products
Good website with accurate product description. Attractive pricing.
Quick delivery of a well made product.
15 October 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to give us a top review!
Nice trellis
Nice trellis albeit somewhat expensive but we had a great after sales service.
12 August 2023
Reply from The Garden Trellis Company
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the trellis purchased, however the review was not completed so we don't know why we never reached a 5 star review with you. We appreciate all feedback, positive or negative, as this helps us to continually improve. It would be great to hear from you as to what we could have done better for you.
Thank you for completing your review. As with all businesses at present, we are being hit with eye watering price hikes, Timber prices have risen dramatically, but we work hard at keep our costs as keen as possible and adjust our prices accordingly when the cost of raw materials fluctuates both up and down.
Excellent service
Excellent service - prompt delivery and superb quality of materials
15 September 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for the top review!
Reply from The Garden Trellis Company
Thank you for your positive review!
We are absolutely thrilled with our…
We are absolutely thrilled with our panels. Would definately recommend
6 July 2023
Reply from The Garden Trellis Company
Thank you for the top review!
Reply from The Garden Trellis Company
Thank you for the top review!
Excellent quality
4 July 2023
Reply from The Garden Trellis Company
Thank you for your positive review!
Quick and Efficient
The lady I spoke to on the phone was very professional and quickly dealt with my order making sure that my goods arrived on time and in perfect order. Well Done Garden Trellis Co! I would highly recommend the company to any future customers.
25 April 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to give us a top review!
Poor delivery and service for a quality product
Having seen this company and it's prestige panels and Trellis mentioned on the RHS website I thought that although it was much more expensive than products I could buy locally it would be worth it for the quality of the wood and little extras like colour and careful production. However the first trellis that arrived was damaged at one corner (there was no padding for transportation placed around the corners so I can't blame the delivery company). Fortunately customer services were helpful in arranging a replacement but this has ruined our schedule for the summer garden project and planting. Despite the inconvenience and delay of 2-3 weeks there was no compensation offered. To be fair, I was sent an empty tin(!) as the extra tin of paint I had also ordered was bent and damaged on delivery. I believe that at the price point of the prestige trellis, the company should be ensuring their customers are really happy with the service. The trellis we finally received looks fine but for me definitely not worth the price and hassle.
14 August 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for your feedback. I am very sorry to hear you are unhappy with your experience with us. I have looked into this and can see that one of your panels was damaged in transit, which can happen on occasion, and we can only apologise for this. We do try and deliver as many orders as possible in our own vehicles to avoid this, but as you are nearly 300 miles away, it is quite difficult for us to do this and have to occasionally use external carriers who sadly do not take as much care as we would like with our products.
I understand we offered you a discount if you wanted to make good or have a replacement, and you opted for the replacement. I note your comment regarding the delays, however the Prestige painted panels have a 5-6 week lead time, but because we managed to get the original order to you much quicker than this, we managed to get the new replacement panel to you within this lead time.
We are very sorry to hear that you don't feel the quality of the panel met your expectations, we only ever receive positive feedback about our Prestige range, as they are handmade using joinery grade sanded smooth timber, with mitred corners and painted in our specialist paint shop to produce a smooth and consistent paint finish. We would be very grateful if you could let us know what it is about the panels that have not met your expectations as we are always looking to improve our products.
I am pleased to hear that our customer services team did not disappoint and I will pass your comments to them.
I do hope that you will be happy with your purchase once installed in your garden.
Quality Product
Good quality product which should mean it will last a long time. I believe in do it once do it well. I the long term this saves time and hopefully saves money.
17 August 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for the top review!
Lovely finish on these trellises
I'm very happy with the quality of the finished product. The colour is just as expected and the two trellises I ordered look just right now they are in position. Worth the wait.
But a small issue over delivery - parcel left propped up at gate while we were on holiday - no attempt to leave under cover next to our main door which faces away from the road. Luckily, they were not taken!!
3 July 2023
Unprompted review
Reply from The Garden Trellis Company
We are pleased you are happy with the panels. I have made a note regarding the delivery issue and will inform our Logistics Dept. Thank you for taking the time to give us the top review.
A very good quality product
A very good quality product and great customer service. However, the Iroko hit and miss trellis comes in dark and light shades which is fine as wood has variations of colour being a natural product. But I think there is a quality control issue, as the wood shades are very different, if you get panels in both light and dark shades so your panels look like a Zebra, surely you can make sure your panels are all a similar shade, especially as you charge a premium price.
4 June 2023
Reply from The Garden Trellis Company
Thank you for taking the time to leave us a review. Iroko especially has a lot of variances in shade and it would be impossible for us to match these for you. We make every effort to ensure customers are aware what they are ordering online and the images on our site do clearly show these strong differences. As with all timber, once installed outside, they will weather down to a uniform silvery grey. I am pleased to hear that overall you are pleased with your purchase and the quality of your panels.
Arrived at time promised
Arrived at time promised. Paid for after goods delivered. Goods of a high quality
1 June 2023
Reply from The Garden Trellis Company
Thank you for your positive review.
You did what you promised
You did what you promised and the trellis is substantial and well made
22 June 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for your positive review.
Reply from The Garden Trellis Company
Thank you for the top review!
Excellent communication, lovely product
Excellent communication, service & delivery from the outset. Delighted with my order to size privacy panels.
I intend to purchase other products now going forward with my project
4 July 2023
Unprompted review
Reply from The Garden Trellis Company
Thank you for the positive review.
after a previouse order last year where…
after a previouse order last year where the quality was decent i purchaced more this year for the otherside of the garden unfortunately this time it looked like the person building them didnt give a ####! staples sticking out, built wonky rough patches, will try somewhere else next time. On the plus side this time they come with some touch up paint.
3 May 2023
Reply from The Garden Trellis Company
I am sorry to hear you are unhappy with your purchase. I cannot see that you have contacted us about the issues you have with the panels so we have not had the opportunity to see what the issue is and try and resolve this for you. We would always want our customers to be happy with their purchase and would encourage them to contact us if they are not satisfied.
Very easy to order and received my…
Very easy to order and received my fence very quickly even though it was made to measure. The delivery driver was great phoned me to say he is coming and delivered the fence with great care.
1 May 2023
Reply from The Garden Trellis Company
We are happy to hear you are pleased. Thank you for the top review!
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