The delivery arrived just when I anticipated, and the sizing was accurate. I'm very pleased with the product's quality. I even had the chance to speak directly with a technical expert regarding a ques... See more
Company replied
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Review summary
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Reviews shaping this summary
Terrific quality product and excellent sales and aftersales service. A pleasure to deal with. Ignore that its expensive. Cheap trellis lasts no time at all and looks shoddy very quickly. The Iroko... See more
Company replied
I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... See more
Company replied
Excellent product and rapidly despatched. A bit pricey, I first thought, but on receipt I found the quality so vastly superior to local garden centres.
Company replied
Company details
Written by the company
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Contact info
355a Old Road, CO15 3RQ, Clacton-on-Sea, United Kingdom
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Painted privacy trellis
Quality product, excellent value for money and great customer experience from initial enquiry through to delivery. Looks fantastic - delighted. Many thanks!
2 April 2025
Reply from The Garden Trellis Company
We really appreciate your feedback. Thank you for choosing us and for taking the time to leave a review—it’s always rewarding to hear from our happy customers.
Good product efficiently delivered.
2 April 2025
Reply from The Garden Trellis Company
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Excellent product quickly and…
Excellent product quickly and efficiently delivered.
4 April 2025
Unprompted review
Reply from The Garden Trellis Company
We truly appreciate you taking the time to share your feedback. It's always rewarding to hear from happy customers — thank you for choosing us!
Great RHS product and carefully…
Great RHS product and carefully delivered. This arch looks great
1 May 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your kind words! We’re very grateful you took the time to share your experience—it means the world to us. We’re thrilled to know we made a positive impression!
Good quality
Good quality, well manufactured, looks terrific, delivered to the door, what more can you ask for?Would happily recommend the product.
26 May 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to leave us a review. We are delighted you are so happy with your purchase!
These are very well made and should last a fare few years
these planters with a trellis back are of superior quality that i have now purchased 6 in total
16 May 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your review! We're delighted to hear that you're happy with your trellis-backed planters. It means a lot to us to know you're pleased with your purchase. If there's anything else we can help with, just let us know!
High quality products and high quality…
High quality products and high quality service. Very pleased with my order from here. Have another project coming up so will be back to them again!
9 April 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for your lovely review! We're really glad you had a great experience and look forward to helping you again soon
Reply from The Garden Trellis Company
Thank you so much for your review. We’re thrilled to hear you are so pleased with your order.
Excellent service and delivery
Excellent service and delivery. Good value quality product.
5 April 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for the 5 stars! We really appreciate your support and are glad you enjoyed your experience with us.
Reply from The Garden Trellis Company
Your support means a lot – thanks for the amazing rating!
Great range of fences. You had exactly what I wanted and were able to combine styles to fit my garden. Delivered in good time efficiently.e
Great range of fences.
3 March 2025
Reply from The Garden Trellis Company
We’re thrilled you had a great experience. Thanks for the review!
Product quality is excellent. Customer care poor
Product quality is excellent.
Very disappointing that orders were not accepted over the phone especially as the web site was clunky to use via an iPhone leading to me ordering the wrong size product. This resulted in me incurring three delivery charges at £35 each. The company was sorry for the confusion but would not contribute to the excess costs incurred.
31 March 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for your feedback. Due to strict anti-fraud regulations, we're unable to process payments over the phone, but we did send you a secure payment link with your full basket ready to go for convenience.
While we always try to make the process as smooth as possible, it's important that customers double-check all order details before completing payment. In this case, I can see the issue arose from a separate order where the incorrect panel style was selected.
We completely understand how frustrating this must be, and we're sorry for any inconvenience. However, since the item was delivered correctly as per the order placed, and considering our delivery costs are already subsidised, we would not be able to offer a refund .
Quality products at reasonable prices
Quality products at reasonable prices. Very friendly & helpful staff, sorted an ordering issue out for me before delivery which was much appreciated. Highly recommend.
3 April 2025
Unprompted review
Reply from The Garden Trellis Company
So glad you’re happy! Thanks for the feedback.
Great prices on quality trellis.
We are very pleased with these trellis panels. We were able to choose from a variety of styles, sizes and prices, then order the panels with ease.
Delivery was quick and the standard of product is excellent!
We recommend The Garden Trellis Company.
21 March 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you so much for taking the time to leave us feedback. We are delighted you are happy with your purchase.
First class quality
First class quality.
Promptly and careful delivery
Looks spectacular
7 February 2025
Reply from The Garden Trellis Company
Thank you for your lovely feedback. We appreciate you taking the time to leave us a review.
Excellent all round
Easy to navigate website, easy to order, extremely high quality product, excellent delivery, professional staff…..can’t say well done enough….we love our trellis and will definitely use your company again….have already recommended you to our friends and neighbours,
Thank you
18 February 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to give us the great review! We are pleased to hear you are happy with us!
Fantastic customer support
Fantastic customer support. Paula went above and beyond to help us and the products we received were perfect for the job, 100% recommend this company.
10 February 2025
Unprompted review
Reply from The Garden Trellis Company
We're pleased to hear you are happy with GTC and thank you for the top review!
very helpful service pre and post order…
very helpful service pre and post order and sorted an error very promptly
7 March 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for leaving your review. I am pleased to hear that you are happy with the service you have received. We all know issues can sometimes arise but we always try to resolve any problems as quickly as we can. Thank you for understanding.
Quality items delivered promptly.
8 January 2025
Reply from The Garden Trellis Company
Thank you for the top review!
I’ve used The Garden Trellis Company a…
I’ve used The Garden Trellis Company a few times over the years, and they consistently deliver great quality products and efficient service. The trellises are well-made, and the team is helpful and reliable. Whether ordering online or picking up locally, the process is smooth. Highly recommend for garden projects!
16 January 2025
Unprompted review
Reply from The Garden Trellis Company
Thank you for taking the time to leave us such a lovely review,. We're so glad you've had such positive experiences and took the time to share your thoughts. We really appreciate it!
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