Gardensmart Reviews 

217
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and that the parcel delivery service is exceptionally fast, efficient and reliable. Reviewers deeply appreciate the clear advice provided over the phone and note that transactions are remarkably simple. People also love the great range of products and the consistently excellent prices available on the online store. Consumers consistently highlight that items arrive well packaged and safely boxed, which helps them successfully grow their plants. Shoppers express high satisfaction with the overall quality, describing the service as consistently good, helpful and dependable.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently highlighting speedy delivery times and... See more

Product

Reviewers express high satisfaction and positive feedback about product quality, pricing, and availability.... See more

Service

Consumers find service to be positive, highlighting excellent pricing, perfect packaging, and fast delivery... See more

Price

Customers consistently note positive experiences with price, highlighting excellent and affordable rates... See more

Order

Customers had positive experiences with order, highlighting fast delivery and easy transactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made my order on line . They didn’t have it in stock ,I got a email telling me. That was great usually company’s don’t tell you. And give you something different. I made another order very happy with... See more

Rated 5 out of 5 stars

fast service of parcel delivery, and advice over the phone about nutrient measurements were clear and helpfull. Apparently, it helps after two cups of coffee to talk about Maths

Rated 5 out of 5 stars

I love shopping online with Garden Smart Great Range of products great prices and fast shipping Thank you Garden Smart.

Rated 5 out of 5 stars

Although it was over the new year break,the order was recived and i got acknowledgement that it would be processed on return to work. It arrived promptly the same week. Well boxed and tracked.


Company details

  1. Garden Center

Written by the company

Home of innovative garden products. Home of Autopot Systems.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(217)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth as ...

The whole process was smooth and trouble-free. It was simple to make the order, and the goods were despatched promptly. They were very well packaged and were exactly as advertised. This was an excellent experience all round.

27 May 2025
Rated 5 out of 5 stars

Thanks Gardensmart !!

Thanks Gardensmart, autopot system parts are rare as hen's teeth !
Gardensmart has the best replacement parts for autopot systems.
Excellent products and prices !!
Highly recommend Gardensmart.

26 May 2025
Rated 5 out of 5 stars

Superior products.

The products from this company are superior products, and the company sent my order to me when other companies refuse to send to me. (I live in Darwin region, NT).

23 April 2025
Rated 5 out of 5 stars

I love the autopot system

I have been using the autopot system for close to 15 years. I find it very easy to manage. I have only had to replace 2 smart valves recently, so they have lasted well.
I have been watching Jim’s YouTube videos and I now have a very productive passionfruit vine growing in a 10” pot and a blueberry in a 12” pot.
Will be looking to do more so I am happy with ordering online as orders are sent out and arrive in good time

15 April 2025
Rated 5 out of 5 stars

Great customer service

I have been buying autopots from Garden smart for the last 3 years and the customer service is exceptional. Sam always responds in a timely manner and provides practical advice. To my surprise in this last order, there was a free gift of a mini autopot which was a lovely gesture. Great service with integrity and great products of course.

25 November 2024
Rated 4 out of 5 stars

Prompt and efficient service.

Prompt and efficient service by Garden Smart shop but lack of tracking information from the delivery company until 10 minutes before delivery arrived was disappointing.

8 December 2024
Rated 5 out of 5 stars

Getting autopot on-line was easy…

Getting autopot on-line was easy through their website. The whole process was easy to use and purchase items you require. Delivery was efficient and arrived safely and promptly. I'll definitely purchase products from Gardensmart again.

21 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look