I was unsure about a couple of the online questions, so I phoned. The representative that answered was cordial, helpful, knowledgeable and efficient. Very happy with the service I got, I also secured... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance... See more
Company replied
Brilliant customer service, from the 1st telephone call for the quote to the emails being sent with the policy documents, couldn't have asked to speak to a more polite and very knowledgeable memb... See more
Company replied
Gave them a call, got through real quick, got an excellent quote, paid there and then and was covered immediately. I have experienced claiming through these previously and they are speedy, brilliant,... See more
Company replied
Company details
Written by the company
GAPinsure.com are the first mainstream GAP insurance provider that offers monthly payments by direct debit of the full term of the policy! You can pay monthly and cancel anytime with no additional fees, agreements or admin.
Contact info
71 The Avenue, Cliftonville, NN1 5BT, Northampton, United Kingdom
- 0800 138 8333
- Info@gapinsure.com
- gapinsure.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service, twice!!!
Got gap insurance last week and Fiona couldn’t have been more helpful. A couple of days ago I found out that the car dealer had given me the WRONG registration number, so both my car and GAP insurance’s weren’t valid. I got hold of Fiona again, and she sorted it all out with the underwriter really quickly, she’s a star.

Reply from Gapinsure.com
It was easy to take out th gap…
It was easy to take out th gap insurance and I had the gap insurance in under 10 minutes. Would have liked the option of taking 48 months instead of the maximum of 36 months

Reply from Gapinsure.com
Good Gap Insurance product
I was contacted by a patient, professional and helpful member of your team, who talked me through everything I needed to know about the product I bought.

Reply from Gapinsure.com
Excellent service
The service was quick and so easy to understand and Fiona was extremely professional

Reply from Gapinsure.com
First time dealing with this company
A quick response to my enquiry regarding GAP insurance which I was able to arrange straight away over the phone.
I was assured that a hard copy of the policy and it's details would be posted to me as I explained that I didn't have access to a printer. This has not been supplied.
It's difficult to have any confidence in the reliability of a company that can't supply the paperwork that they agreed to provide.

Reply from Gapinsure.com
NO HELP
Have had gap insurance for near 2years purchased a new car so cancelled existing one, took new one out, had new car 24 hours my back went with awful hard seats, my Toyota garage where amazing let me get my previous car back as if I never gave it up carry on where I left off with finance company brilliant, but gap insurance said could not re instate it!! So no gap insurance know really upset by this

Reply from Gapinsure.com
Excellent no quibble service
Having used gap insurance on my previous car which was written off in a drink related accident I was unfortunately involved in , The other driver was arrested at the scene , I spent 6 days in hospital with a head and chest injuries , Thankfully I had gap insurance , I was paid out fully within weeks , I was not able to drive for 10 months DVLA deemed The injuries sustained I should not drive , I’m now fit to drive have my new car , and I knew I straight away my
Priority was gap insurance cover , I rang and straight away , I was offered 4 yrs cover for £217 , peace of mind once again , been there !!! Had first hand reassurance , a must to have the extra cover GAP insurance offers , My experience is a true account on the excellent service and no quibble settlement , Thankyou Gap

Reply from Gapinsure.com
Great Service
The product [GAP Insurance]was explained to me clearly by Fiona and the whole process very easy.

Reply from Gapinsure.com
Brilliant service …
Had gap insurance before ( unfortunately the company went bust and the New company wasn't able to provide me with a new policy).
Searched the Internet and you were the first company I came across.
After speaking to your representative she gave me the confidence to take out a policy
with you ( she was brilliant).
Answered all my questions and explained the process .
A very remarkable and intelligent lady 10/10.

Reply from Gapinsure.com
Easy and quick telephone call to set up…
Easy and quick telephone call to set up my gap insurance. The lady who I spoke to was lovely and explained everything for me.

Reply from Gapinsure.com
Very easy experience and great cover at…
Very easy experience and great cover at a very good price

Reply from Gapinsure.com

Reply from Gapinsure.com
Mervyn, the gap insurance legend!
Mervyn is my go to gap insurance hero.
My motorbike was stolen and the policy I took out paid out exactly as stated.
I’ve since added my car and replacement motorbike.
Thanks Mervyn. What a legend!

Reply from Gapinsure.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







