GANT Reviews 247

I am a loyal gant customer however customer service do not respond to emails in a timely fashion
I retuned items for an exchange and I have heard nothing about the order being processed

Made my first purchase from Gant this week, a ladies' leather belt. It arrived in style, in eco friendly paper and tissue paper, beautifully packaged and with a personal message to me - what a lovely touch you don't see often.
The belt itself is absolutely gorgeous, very good quality and perfect size. I am very happy with the whole experience.

I have been a Gant customer for years. Over the last couple of years they have totally changed their sizing. What used to be XL is now 2XL and 2XL 3XL. I have been buying their Arley Jeans for many years and never had a problem with the size. These have now been replaced with their regular fit jeans which despite being the same size are smaller on the waist tight on the thighs. 'Gant we are not all slim and young'. People come in all shapes. If you want to lose business continue on this path.

Gant has the worst customer service. I returned a top for exchange . They got it on the 2nd of Feb. To this day I haven’t received the exchange nor have I been refunded my money. I have called and written several times. But all I get from them is we’ve received the top and the warehouse will send you one in due course! I’ve asked for the money to be refunded but even that is proving to be hard. They say they’re working on it and they’ll get back but no one calls or writes back with any progress. I’ve had to go to my bank and see if they will be able to help! The worst customer service and it’s Unacceptable!

Ordered 2 items which, instead of being delivered to me were returned to Gant. Issue with Evri. Phoned customer services to be told they wouldn’t resend items as these are ‘winter stock’ and they are now only selling ‘summer stock’. I purchased these items when being sold on your website last week (Actually still being sold). The issue isn’t with the purchase, it’s with the delivery. I’m sorry but this is an unacceptable response. For a so called luxury brand, I expect more.
I am just sorry I didn’t read these reviews before ordering. Like other customers I have spoken to different Gant advisors and been given contradictory information.

The returns policy is a shambles. The online return form would not accept the address two shirts were delivered to. (extremely long sleeves). Several phone calls ensued.

One of the shirts seemed to get lost on the return journey but did arrive. It then took a long time to refund.

It seems I'm not alone in my complaints, hence the low Trust Pilot rating. I wish I'd checked

Excellent customer service worthy of the brand name.

Really love The Gant Miami T shirt fits nicely great with jeans washes and irons nicely love the graphic beach desigh great colours.

Love the long sleeve oxford gants shirt fits nicely great with Jeans washes and
irons nicely.

Really love the gant seersucker long sleeve blue colour shirt fits nicely great with Jeans washes and irons lovely.

I have been a Gant customer for over 20 years and normally buy from the store. I ordered something on line and there’s a Technical’ problem on my order for £103. The order is stuck in their system and they can’t release it, or cancel. The customer support is awful (called and spoke to 3 different people for updates) have just been told ‘a ticket has been raised’ so no goods and no money! I asked how I put in a written complaint as was told they were the complaints department and there was nothing they could do - I am sure this is illegal as they have my money and will not give it back!!!! Can’t believe how bad thi service is and they don’t seem to care.

Returned an item after Christmas delivered to Gant on 29th December 2025. 1 month later on 29th January 2026 still no refund. Had to provide tracking details twice!!!!!! Direct quote from Customer Service Specialist…

"Thank you for confirming!

We apologise for the inconvenience. We can confirm that your return was received at the warehouse on 29/01. Please note that it can take up to 14 working days for our warehouse team to process a refund.

If you have any future questions or concerns, please don’t hesitate to get in touch! We’d be happy to help.

Best,
Daria
Customer Service Specialist"

Well if the customer service SPECIALIST can't work out the difference between December and January goodness knows what the ordinary customer service people are like!

Suffice to say Gant are no longer on my list of reputable companies.

I returned my goods and sent a follow up email requesting confirmation of receipt of goods and details of my refund. After 5 attempts still nothing.
If they were not such a reputable company I’d say I was scammed. Although how reputable can they be if they don’t even reply

The quality of Gant's clothing has deteriorated markedly over the last few years, and now they have moved on to breaking the law when it comes to refunds for returned items - they do not refund within 14 days as per consumer law in the UK. Unfortunately this all points to the increasingly likelihood of the demise in the next few years of this once amazing brand.

Absolutely appalling service. Ordered two shirts, realised straight away they were the wrong size. Tried contacting GANT - customer service is only opened 0900-0100 so no response.
I returned the shirts, no confirmation email to say they had received the return so i had to contact them again. A few days later they responded to say they had received the package on 2nd and refund would be 7-10 days.
No refund appeared. Again because of limited time to call i used the contact form on two separate occasions and am still waiting for a response .
I managed to call today and someone said the refund wasn't issued yet . When i asked why the response was “ i dont know” and inform me I SHOUlD receive the refund within 5 days .

Could they have got more wrong yes the colour was right but size and style wrong. I have bought many Gant products in the States and found them excellent but will not be buying online again

My girlfriend ordered a coat on the 15th of December with a guaranteed Christmas delivery. We ordered something else around the same time which arrived normally. It’s still stuck in atherstone Royal Mail and we cannot get a hold of gant. They picked up a couple of days ago saying they will sort it out and send an email. Guess what… nothing. You would think buying directly off the website of a big company like this would be safe. Don’t do it I’ve seen better customer service at an understaffed busy McDonald’s. It is still yet to be sorted and receive the “Christmas present” but it may be 2026 by the time it comes. Merry Christmas gant sort it out.

Update: We are having a refund and re ordering having to hastle and sort out price matching. Why the hell are we responsible for sorting your mistakes

Ordered a rugby top just prior to Christmas. Email received saying it’s on its way, however, 7 days later, the courier company(Evri) have yet to receive the item.
Have sent a email to Gant and also have attempted to ring customer service on numerous occasions - no reply.

Returned a jacket two days after receiving it. This was nearly 3 weeks ago. Have emailed the customer service team to enquire as to the delay receiving confirmation its return, and therefore my £200 refund. Have heard absolutely nothing. Wish I had read these reviews before purchasing from Gant. Never again.

If I’d read these reviews before ordering I probably wouldn’t have gone ahead.
I had a brilliant experience.
Ordered two sale shirts on Tuesday evening (23rd) and asked for them to be delivered to a local post office.
I was hoping they might make it for the NY.
They arrived on the 24th and are great.
Absolutely no complaints here.

Ordered 11th Dec and no sign of my order . Tracking website has no update since 14th Dec and I have not received any response from Customer support. Very disappointing, I would not have ordered if I thought delivery would not be on time for Christmas.

My wife bought me a GANT Terry's blue dressing gown for Christmas 2024. I have worn it occasionally but I wanted to feedback about the substandard quality. The whole garment is full of threads and extremely thin - i have only worn it a few times. Its an inferior product and my regret was not returning this straight away. As a result of this experience I am unlikely to buy from GANT in the future