Horrible service! I ordered online and opt for the pickup in store option which stated you can pickup the following day. I ordered online Thursday and went there to pick up Friday afternoon around... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Ganni, the clothes, shoes or bags have been all good but this time a big disappointment. Many threads came off from the dress, they are around the neckline you can see them when you put it on.... See more
Company replied
I bought an item as a Christmas present and it didn’t suit (order no. 01901125). So I have tried to return the item (return no. #1000123458248) I tried to return the item but after paying t... See more
Company replied
I ordered a bag from GANNI over a month ago (Order #01908868) and still haven’t received it. The delivery company has confirmed they don’t know where the parcel is, and it appears to be lost. Wha... See more
Company replied
Company details
Written by the company
At GANNI we see behaving responsibly as our moral obligation. As a certified B Corp, GANNI focuses on making more responsible choices every day to do better for our planet and community. Responsibility is at the heart of everything we do and we encourage all to take part in our journey towards becoming a more inclusive, equal and responsible business. Evolving from a distinctive Scandinavian fashion brand, GANNI is more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.
Contact info
Bremerholm 4, 1069 , København K, Denmark
- +45 33 32 44 57
- customerservice@ganni.com
- ganni.com
2.2
Poor
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for customer services to…
Still waiting for customer services to get back to me after waiting 9 days now regarding a FAULTY item!! Disgusting.
2 February 2025
Unprompted review
Reply from GANNI
Hi Michelle
Thank you for sharing your feedback.
Firstly, we are sorry to hear about the issue you have been facing with your recent GANNI order. We do apologize for receiving an item with a fault, as it's certainly not ideal or live up to the experience we want our customers to have.
We have been in continuous contact with you regarding this matter. In the interest of resolving this in the most convenient way for you, we offered two solutions that reflected adequate compensation, which we trust you have been satisfied with after accepting one of them. 💜
We hope you have found this to be helpful, and we hope that despite this experience, you will visit GANNI.COM again in the future.
Have a nice day!
Best,
Michelle
Reply from GANNI
Hi Brigitte
Thanks for sharing your positive review!
How nice it is to hear that you are pleased with your recent GANNI purchase and that the shoes are well received and just how you like them! 😍
We hope that this experience will make you want to shop with us again some other time!
Kind regards,
Michelle
Great customer service!
Customer service answered within a few days and came up with multiple options on how to solve my problem. I was very happy that I had a choice and how quickly a solution was found.
5 February 2025
Unprompted review
Reply from GANNI
Hi Larissa
Thank you so much for taking the time to write this review!
We are beyond thrilled to hear that you had such a pleasant experience when being in contact with our Customer Service team! 💕 We love being able to offer tailored solutions to our customers and meet the demand of a specific inquiry - so it's nice that we got to turn your problem to a positive experience!
Feel free to reach out again in the future and we wish you a nice day.
Best,
Michelle
Good quality clothing
Good quality clothing, fast delivery and good packaging.
17 January 2025
Unprompted review
Reply from GANNI
Hello Ellen
Thanks a lot for writing this review.
We are very pleased to learn that you had such a positive experience with your recent GANNI order. 📦💖
Based on this, we sincerely hope you are pleased with your new items and that you wish to visit our shop again in the future!
Best,
Michelle
Still not received my order!
Still not received my order!! Contacted customer service and no response
1 January 2025
Unprompted review
Reply from GANNI
Hi Natalie
Thank you for sharing your review.
We are very sorry to hear that you have not received your recent order and that there as been a late reply from our Customer Service team. Due to post-Holiday and sales period, we are facing many inquiries and working as fast as possible to get back to everyone. 📞💌
Surely it's concerning when parcels are not delivered or delayed during transit In such cases, we always do our very best to support by starting an investigation with the carrier company and chase a conclusion. We would love to also assist you - if you're still awaiting a resolution to your case.
Please share your order number or request number with us here, and we'll gladly take a look at this for you.
Many thanks,
Michelle
Poor returns
I return two pairs of leopard print stary jeans for a refund as neither size fitted. Ganni have only refunded for me one pair.
I’m now more than £200 out of pocket.
17 January 2025
Unprompted review
Reply from GANNI
Hello there
Thank you for sharing your review.
We are sorry to hear about the issue you are facing with your returned order. This indeed sounds unusual and we will gladly take a further look into the matter.
If you have not already brought this to the attention of our Customer Service, we kindly encourage you to call us or write an email on customerservice@ganni.com. 💌
We look forward to hearing from you.
Best,
Michelle
Nice an quick
Nice and quick. My wife says the shoes are awesome and very comfortable.
2 January 2025
Unprompted review
Reply from GANNI
Hello Thomas
Thank you for sharing your review!
We're happy to hear that your overall experience was positive, as it was nice and quick! 🚚
We hope your pleased with your purchased item(s) and wishing you a nice weekend ahead.
Best,
Michelle
Great service
Great service, lovely back-pack - all came well packaged and delivered in good time (especially as it was ‘January sales’).
30 December 2024
Unprompted review
Reply from GANNI
Hi there
Thank you very much for taking the time to write your review!
It's really nice hearing that you're loving your newly purchased backpack, and that the delivery was received faster than you may expected during the busy sale time! That's great! 👏📦
We hope that this experience has made you want to visit GANNI.COM again some other time.
Best wishes,
Michelle
Free and easy returns
Free returns is such a rarity now and makes a huge impact on a positive customer service experience.
8 January 2025
Unprompted review
Reply from GANNI
Hello Morgan
Thank you for sharing your review.
It makes us glad to hear that you are pleased with our free return policy! We want to make it as nice and easy for our customers when shopping online!
Should you live nearby one of our GANNI stores, you can certainly also return online orders physically in-store. 💚
We hope to see you visit us again for any future shopping!
Kind regards,
Michelle
Quick & fast delivery and pieces are…
Quick & fast delivery and pieces are always amazing
11 December 2024
Unprompted review
Reply from GANNI
Hello!
Thank you for sharing your positive review with us!
We're happy to hear that your recent shopping experience had a fast delivery and that you are so pleased with your new GANNI pieces! 🦋✨ We hope you are already enjoying wearing them and we hope to have you visit GANNI.COM again soon!
Have a nice day.
Kindly,
Michelle
Very kind & helpful
19 December 2024
Unprompted review
Reply from GANNI
Hi Sharona
Thank you for writing your review.
How nice it is to hear that you found our service to be very kind and helpful. We really do love engaging with our customers and it makes us happy to hear that it was a nice experience! 😍
Wishing you a nice day ahead.
Best,
Michelle
Reply from GANNI
Hi Muge
Thanks for coming her and sharing your review!
It thrills us to hear that you had a nice experience with your recent GANNI order - and we hope to see you visit us again soon! 🌷
Best regards,
Michelle
I am very disappointed from Ganni
I am very disappointed from Ganni, I will never buy anything there. My package was lost and they dont do anything to get in touch with Collissimo and to announce that the package was lost. I don’t have my Christmas gift, I have 416€ lost and not refund and nothing is done.
16 December 2024
Unprompted review
Reply from GANNI
Hello FB
Thank you for sharing your review.
Firstly, we are terribly sorry to hear that your parcel got lost with the carrier service Colissimo! Surely it's always frustrating and concerning when parcels become lost during delivery. 😢 In such cases, we always offer to initiate an investigation with the carrier to gather more information about the delivery and how to support the matter.
However, we cannot recognize being in contact regarding this case - so we will gladly take a further look. If you haven't already, please contact GANNI Customer Service via email or phone - or share your request number with us here, so we can check on your case.
We hope to hear from you soon!
Best,
Michelle
The worst customer service
The worst customer service
Lost my 600€ parcel and did nothing
29 November 2024
Unprompted review
Reply from GANNI
Hello Fay
Thank you for writing this review.
We're are truly sorry to hear about your experience! Surely it's concerning when parcels gets lost during delivery! In such cases, we always try to do our very best to support by starting an investigation with the carrier company and chase a conclusion. We would love to also assist you.
If you haven't already contacted our Customer Service team, please send us an email to customerservice@ganni.com or give us a call. Then we'll gladly take a look at this for you.
Many thanks,
Michelle
Exceptional Service and Genuine Care
I had an issue with a missing parcel, and Ganni’s customer service team, especially Michelle and Clémentine, couldn’t have been more helpful. They handled everything quickly and thoughtfully, turning a frustrating situation into a positive experience. Truly excellent service! thank you, Ganni!
16 December 2024
Unprompted review
Reply from GANNI
Hello Shaila
Thank you so much for taking the time to share this review!
We are beyond thrilled to hear what a nice experience you had and that you felt supported in your case with a helpful resolution 💘👏 We certainly do love and put in great effort to meet our customers with their needs and help where we can - so we're happy to hear that we succeeded in doing so for you!
We hope to see you visit GANNI again in the future - and be assured that our Customer Service team is ready to help!
Have a nice day ahead! ❄
Best wishes,
Michelle
Appalled by Your Lack of Accountability
I am appalled by the complete lack of quality control and accountability in my recent experience. I received a sweater with a massive hole in the center, shipped in visibly damaged packaging. The quality is terrible—it blows my mind that such an obvious defect was ignored, and this broken item was sent to a customer. Adding insult to injury, other items from my order remain undelivered.
Weeks of communication have yielded no resolution. Instead of taking responsibility, your company shifts blame to customers and couriers while making excuses. This is utterly unacceptable from a brand that claims to value its customers.
This ordeal has been exhausting and has completely eroded my trust in your ability to deliver quality products or handle issues professionally. I expect immediate action to resolve this matter. If no resolution is provided promptly, I will share my experience publicly to warn others.
8 November 2024
Unprompted review
Reply from GANNI
Hello
Thank you for sharing this review.
It seems that this review is an extension to another review that has already been submitted by you and updated by us earlier in December.
We have requested you to share more information for us to understand and look further into the matter, but no reply has been shared with us.
We trust that this case has already been resolved earlier on, and we welcome you to reach out to GANNI Customer Service, should you need to add further comments or concerns. 😊
Best,
Michelle
Not terrible just not good
The quality of the clothing is pretty poor, from material quality to the cut and fits. I was really surprised considering that the whole brand is marketed on quality and sustainability.
4 December 2024
Unprompted review
Reply from GANNI
Hi Kirsten
Thank you for sharing your review.
We're sorry to hear that your recent purchase didn't live up to your expectations. A feedback like yours is highly valued and truly important, as it helps us becoming a greater version of ourself so we can always meet the demand of our customers when it comes to quality, fit and durability. We're already putting a great effort in to all these topics, but we are surely sorry to hear that we have felt short when it comes to your experience! 🧡
Should you in the future like to share any further feedback with us, you are more than welcome to write us an email to customerservice@ganni.com - and our team will make sure to share this with the relevant department. 💌
Wishing you a nice rest of your day!
Best,
Michelle
Hard to reach and get answers from
Hard to reach and get answers from. When it comes a reply and you try to answer that you have to wait a long time. You can't chat with them efterhand because ther bot don't send you to service. So you have email or phone and you can't hardly hear anything. So no I thought they where much better
12 December 2024
Unprompted review
Reply from GANNI
Hi Liina
Thanks for sharing this review.
We know we have been in contact with you on phone and via email. We're sorry for not getting back to you sooner. 💌 We're currently handling a high demand of customer inquiries due to Holiday and sale season, so we're trying to get back to everyone as fast as possible!
Right after your phone call we initiated our warehouse to check the status of your order and we have ongoing kept you updated via email as well.
We hope for your understanding in our attempt to assist you in the best way possible, and feel free to get back to us should you need anything else. 💛
Kindest,
Michelle
Extremely Disappointed about Damaged Item and Missing Order.
I am deeply disappointed with my recent experience. I placed an order in good faith, only to receive a damaged sweater with a huge hole in the center, as clearly shown in the photos I provided to customer service. To make matters worse, other items from my order were missing.
The sweater was shipped in a plastic bag with obvious damage, yet it was still sent to me. How can a company ignore such blatant defects and ship them to customers? This shows a lack of quality control and accountability.
Despite weeks of back-and-forth communication, there has been no resolution. The company keeps delaying with excuses, shifting blame to the customer and courier instead of taking responsibility for the incomplete and defective order.
I expect better from a supposedly reputable company. This has been an exhausting process, and I’ve lost trust in their ability to deliver quality products or handle customer issues professionally. I would caution others to think twice before ordering.
22 November 2024
Unprompted review
Reply from GANNI
Hello Vivian
Thank you for sharing your feedback.
We have been in ongoing contact with you regarding this matter. Firstly, we are truly sorry that your recent shopping experience hasn't lived up to your expectations.
Your order was shipped in two shipments and both parcels were delivered as pr. your decision with no-signature-required with a proof of delivery for both parcels. Surely we can understand the concern when parcels cannot be located after delivery, which is why we exceptionally still initiated an investigation with the carrier, who denied the claim, due to the provided proof.
In regards to your shipment with the damaged item. We do apologize for receiving an item with a fault, as it's certainly not ideal or live up to the experience we want our customers to have. In the interest of resolving the matter on a positive note, we have as a gesture of goodwill provided you with an adequate compensation, which we trust you are satisfied with.
At GANNI we value any kind of customer feedback, as it ensures us to become a better version of ourselves. While we are terribly sorry to hear about your experience, there are some aspects of this situation that are beyond our control and we appreciate your understanding in our attempt to have supported you in the best possible way with the complexities involved.
With best regards,
Michelle
Loved the trainers but not the delivery time
Loved the trainers but the standard delivery was too slow. Would have got a 5 if it was quicker.
6 December 2024
Unprompted review
Reply from GANNI
Hi Lisa
Thanks for choosing GANNI.
It makes us happy knowing that you love your new sneakers! We can certainly understand your excitement 🌹
We can see your order was shipped the day after you placed it and since our warehouse is based in the Netherlands, all parcels to UK must go through customs clearance. However, we're glad to see that your parcel arrived within the delivery timeframe without any delays! 👏
Hope to see you visit us again in the future!
Best,
Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.