Bought a pair of shoes in the best quality. Their customer service is the best. The best recommendations from here.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shoe has printing on the side of an address that was not shown in the pictures posted on instagram. They will not let me return. Very disappointed. I will not purchase from them again.
Company replied
People these are scams from China. All the positive reviews you see here are people/companies they pay to write them. The tracking system is bogus. The credit cards companies ate not helping the consu... See more
Company replied
Wow I have nothing but great things to say about the LV bag I purchased. I was worried at first because it does take awhile but totally worth the wait. Another mention is communication is top notch al... See more
Company replied
Company details
Written by the company
Ganebet.com is your premier destination for top-tier 1:1 replica sneakers and bags, designed with precision to capture the authentic quality and style of original luxury products. We are committed to delivering high-quality items that perfectly balance affordability and sophistication, allowing you to enjoy the latest trends without overspending. At Ganebet.com, every product reflects meticulous attention to detail and craftsmanship, ensuring you experience the look and feel of true luxury. Our excellent customer service and seamless shopping experience make Ganabet.com the perfect choice for fashion enthusiasts who value quality and style.
Contact info
United Kingdom
- ganebet.com
3.6
Average
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved my shoes!
Loved my shoes!! My purchases were spot on!! Great quality & fair prices. Will look here first when needing to make more purchases in the future!
6 December 2022
Reply from Ganebet
Hi Krystal,
Thank you for giving us a 5-star review.
We are so glad to hear that you are satisfied with our service and products.
We hope to continue to serve you as your favorite shop.
Have a nice day!
Reply from Ganebet
Hi Richard,
Thank you so much for taking the time to leave us a positive review.
Your 5-star review means a lot to us.
We hope we can continue to serve you for many more years to come.
Have an amazing day!
Great bag
I really appreciate the real time tracking. The outer packaging could better as the inside box was damaged. The purse itself was in perfect condition. It just would be nice to have the logo box for storage.
17 November 2022
Reply from Ganebet
Hi Jason,
We would like to thank you for taking the time to share your experience.
The box may have been afftected when it is transfer between each faclity so we apologize for the inconvenience that might have been caused.
We look forward to receiving your next purchase.
Have a nice day!
Very disappointing, and shipping and quality of shoe
Took a little bit longer than expected. Wasn’t able to give my daughter her shoes for Christmas. Also, when the shoes finally came in, I had to cut a whole bunch of strings from the shoes that were left really long was very disappointing paying what I had to pay for the shoes for me to have to cut strings off of them all around the shoes. Both shoes was a big turn off for me.
27 December 2022
Reply from Ganebet
Hi Lori,
We are sorry to hear that you were not completely satisfied with your recent purchase.
Normally, processing time: 5-7 business days, shipping time 10 - 20 days. At the end of year with the high volume of packages, the shipping time of all logistics companies may be longer than expected. This is a general situation of the holiday season that we never want it to happen.
A discount code was sent to you for your next order.
If you need ay help, please contact us at support@ganebet.com personally for direct assistance. We will be more than happy to help you with your concern from there as well.
Thank you and we apologize for the inconvenience that might have been caused.
Politeness of staff
Politeness of staff. I was not aware that the shoes I ordered were coming from Asia. I was a bit upset and nervous that my Granddaughter wasn't going to receive them by Christmas. She did and I again Thank Your Staff for calming my nerves. ☺️
7 December 2022
Reply from Ganebet
Hi Christina,
Thank you for giving us a 5-star review.
We are so glad to hear that you are satisfied with our service and products.
We hope to continue to serve you as your favorite shop.
Have a great day!
Basketball shoes came in in terrible…
Basketball shoes came in in terrible shape. Fronts were messed up, soles broke in first week wearing. And worst of all ganebet does absolutely nothing to help. Never ordering from here again
30 December 2022
Reply from Ganebet
Hi Joseph,
We sincerely apologize for your unsatisfied experience.
If the product was damaged after you have just received it, we will happily give you a full refund or send you a new replacement. However, this damage appears after you use it for a while (2-3 weeks). We are sorry that we are unable to resend in this matter. Hope you understand.
If you have any other questions, you can contact us at support@ganebet.com personally for direct assistance. We will be more than happy to help you with your concern from there as well.
Thank you and we apologize for the inconvenience that might have been caused.
Great happy Shopper quality products just as review…
Great quality products just as review specified and fast delivery 🚚
12 December 2022
Reply from Ganebet
Hi James,
Thank you for taking time to leave us a 5 star rating.
Your kind words truly made our day.
We hope we can continue to serve you for many more years to come!
Have a nice day!
The sneaker were in mint I love them they even had an extra pair of laces
My experience was great with ganbet I was very pleased with there service I thought at first it was a skam but they came through with a mint pair of sneaker that I love and and extra pair of laces I recommend this company to anyone
1 November 2022
Reply from Ganebet
Hi David,
Thank you for taking time to leave us a 5-star rating. Your kind words truly made our day.
We hope to continue to serve you as your favorite shop.
Have a nice day!!
Legit and trustworthy
Was a very scared I was going to be ripped off but got my son’s shoes. I reached out about delivery and was quickly answers via email. This is a trustworthy, legit website.
23 December 2022
Reply from Ganebet
Hi Stephanie,
Thank you for giving us a 5-star review.
We are so glad to hear that you are satisfied with our service and products.
We look forward to receiving your next purchase.
Have a great day!
Reply from Ganebet
Hi Frank,
Thank you for taking time to leave us a 5 star rating.
Your kind words truly made our day.
We look forward to receiving your next purchase.
Have a nice day!
I’m happy with the price and quality of…
I’m happy with the price and quality of the product. The only complaint I have is with shipping. I ordered the shoes on December 7th and they were delivered on December 29th. Most people aren’t used to waiting that long for something to be delivered. It lead me to believe I was being scammed which wasn’t the case.
29 December 2022
Reply from Ganebet
Hi Jeffrey,
We are extremely sorry to learn about your unsatisfied experience.
Normally, processing time: 5-7 business days, shipping time 10 - 20 days. At the end of year with the high volume of packages, the shipping time of all logistics companies may be longer than expected. This is a general situation of the holiday season that we never want it to happen.
Thank you and we apologize for the inconvenience that might have been caused.
We hope to be able to serve you again in the near future.
Have a nice day!!
I was kinda iffy about this site…
I was kinda iffy about this site because it was my first time ordering the longer my order took the more emails I would send to reach out .... But it was worth the wait for the sneakers ! Thank you so much
27 December 2022
Reply from Ganebet
Hi Keisha,
Thank you for leaving this review.
Your feedback is appreciated since it can help us improve our products and service.
We hope to be able to serve you again in the near future.
Have a nice day!!
I ordered shoes waited over a month to…
I ordered shoes waited over a month to get them . I finally and to cancel and get my money back !!
8 November 2022
Reply from Ganebet
Hi Dorcas,
We are extremely sorry to learn about your unsatisfied experience.
Your package was shipped out before however it was lost on the way. That is why the tracking number has no updated.
Thank you and we apologize for the inconvenience that might have been caused.
We hope to be able to serve you again in the near future.
Have a nice day!
They made sure I got before Christmas…
They made sure I got before Christmas and was Relieved !!! Excellent job !!!
9 December 2022
Reply from Ganebet
Hi Jodi,
Thank you so much for taking the time to leave us a positive review.
Your 5-star review means a lot to us.
We hope we can continue to serve you for many more years to come.
Have an great day!
Customer service and quality is what…
Customer service and quality is what makes Ganebet a great place to shop. Ordering items unseen/online can be tricky but well worth it. Will return to shop this site again and again.
16 December 2022
Reply from Ganebet
Hi Stacey,
Thank you for taking time to leave us a 5-star rating.
Your feedback is appreciated since it can help us improve our products and service.
We hope to continue to serve you as your favorite shop.
Have a nice day!
Took way to long to receive package…
Took way to long to receive package will not be shopping there again
24 December 2022
Reply from Ganebet
Hi Lakesha,
We are extremely sorry to learn about your unsatisfied experience.
Normally, processing time: 5-7 business days, shipping time 10 - 20 days. At the end of year with the high volume of packages, the shipping time of all logistics companies may be longer than expected. This is a general situation of the holiday season that we never want it to happen.
Thank you and we apologize for the inconvenience that might have been caused.
We hope to be able to serve you again in the near future.
Have a nice day!!
My son loves his shoes
My son loves his shoes. They were easy to order and delivered timely.
25 December 2022
Reply from Ganebet
Hi Terrence,
Thank you so much for taking the time to leave us a positive review.
Your 5-star review means a lot to us.
We hope we can continue to serve you for many more years to come.
Have an amazing day!
Reply from Ganebet
Hi Yvonne,
Thank you for your very kind feedback.
We are very glad that you are satisfied with your purchases and our items. We hope to continue to serve you as your favorite shop.
Have a nice day!
Sneakers
I like the product shipping took a little longer than usual otherwise everything was good
4 December 2022
Reply from Ganebet
Hi Vincent,
We would like to thank you for taking the time to share your experience.
At the end of year with the high volume of packages, the shipping time may be longer than expected.
Your feedback is appreciated since it can help us improve our products and service.
We look forward to receiving your next purchase.
Have a nice day!
Sold fakes but left out the description…
Sold fakes but left out the description they were not authentic. They sell them for retail pricing
Only one star since I cannot leave 0
12 November 2022
Reply from Ganebet
Hi William,
We are extremely sorry to learn about your unsatisfied experience.
We would definitely like to work with you to resolve any issues that you've had. Please contact us at support@ganebet.com personally for direct assistance. We will be more than happy to help you with your concern from there as well.
If there's anything else that we can do to make this right for you, please let us know.
Thank you and we apologize for the inconvenience that might have been caused.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.