I've always wanted a quality panama hat. I've watched the emails from Gamboa for over a year. Finally - finally! a reason to buy one. Very happy with the quality. great shipping packaging.
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See what reviewers are saying
Price was good, especially since it was on sale. However, it is much more fragile than expected.
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.4
Average
226 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Price was good
Price was good, especially since it was on sale. However, it is much more fragile than expected.
18 March 2026
Unprompted review
Reply from Gamboa
Dear John,
We want to thank you for your review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I've always wanted a quality panama hat…
I've always wanted a quality panama hat. I've watched the emails from Gamboa for over a year. Finally - finally! a reason to buy one. Very happy with the quality. great shipping packaging.
8 April 2026
Unprompted review
Reply from Gamboa
Dear John,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Absolutely Terrible Quality Hats
Absolutely terrible quality hats. Was sent wrong size, hat is deformed, obvious repairs made to hat which look awful, and the wide brim was simply a fedora with different colored straw added which looks terrible. This is a $10 hat sold on the beach, not a $150 hat. Company claims high quality. YIKES!
"This Panama Chemise (Gambler) is a top quality, casual and elegant hat. Each hat is individually blocked and trimmed to meet the highest quality standards"
Right. Keep telling people this and eventually someone will believe it like me...the loco Americano.
Contacted the company and they don't care at all.
Photos sent to company. No effort to correct situation. DO NOT trust this company. It's a scam. I'm now in contact with Modesto Hats who seems to be legit.
Buyer beware...don't be their next fool. And their contact phone number... yeah....good luck with that. They won't answer the phone because they know they're scammers.
1st Update: I chatted with online customer service and told them that I'd be leaving a review. Their response? I kid you not, they said, "Great, make sure to send us the link!"
I have to give them some respect because that takes some serious Ecuadorian gangster cajones.
2nd Update: This company is not only dishonest, but they're also retaliatory. How did they even know my full name unless they had my Amazon order number. These people are criminals.
I can only assume at this point that Gumball Fashion is attempting to sell their fake "high quality" hats to unsuspecting customers on Amazon because the truth about their unethical business practices is hurting their online reputation.
Notice in their word salad response below that they also take ZERO responsibility to correct the situation and simply hope that their extremely low quality Panama wannabe is returned and recycled to someone else.
If this review doesn't discourage you from trusting Gumball Fashion, then you may be looking for trouble.
USA Customers: Don't put up with this scammer behavior. Boycott this company and bring back the level of service and quality that deserves our hard-earned money.
There are a plethora of other companies that make quality Panama Hats. Use YouTube and ChatGPT to look for alternatives to Gumball Fashion. Hope this helps.
1 February 2026
Unprompted review
Reply from Gamboa
Hello John Hofmann,
We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
As we have explained on our chat you made a purchase through Amazon and made a payment to that company, not to GAMBOA FASHION. You don't have any orders registered under your name or email address with us, therefore you should contact them to find a solution to your issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Terrible
Terrible. I paid $200 for a Panama hat.It fell to pieces in 2 weeks of wear. Their customer services refuses to respond. Stay away from this company. Their products are of low quality and they will not assist you if there is a problem.
I received the below response from Gamboa. It is inaccurate. There was no mishandling of the hat. The hat shrank by more than 3 sizes, I’m a 56, and purchased a 58. That is not from mishandling. Because the width shrank, the crown expanded, creating a comically tall hat.
Further, without speaking to me, how would you know I mishandled the hat? That is a shocking allegation for a company to make against a customer.
They hat was on my hat for 2 weeks in Colombia, shrank dramatically, and the straw came apart. And yet they claim the hat was mishandled without any information.
The hat arrived with it defect. It was thr quality of the hat that is thr problem. That would not be known until worn.
Truly this is a miserable company. They sell low quality products that they market as high quality. I’ve had the opportunity to speak with a Panama hat expert in Australia and he explained this is a common problem with low quality hats.
29 December 2025
Unprompted review
Reply from Gamboa
Hello Jon,
We are sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Our team has reviewed the pictures you provided yesterday, we can see the fibers were damaged to due mishandling of the hat. As you mentioned in your email the hat arrived to your in perfect condition and it began to fall apart after you wore it for 3 weeks in Colombia. This is not related to the quality of the product but to the mistreatment that the hat received.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Fits perfectly
Fits perfectly, Gabriela was super helpful great customer service, excellent look feel and quality! Exactly what I wanted I will buy again!
20 January 2026
Unprompted review
Reply from Gamboa
Dear Andrew,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
shipping was fast and product was high…
shipping was fast and product was high quality
25 September 2025
Unprompted review
Reply from Gamboa
Dear Henry,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
My dad thinks the poncho is Awesome!
18 January 2026
Unprompted review
Reply from Gamboa
Dear Tassia,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Slow shipping
Slow shipping. Poor communication. Still waiting for order and it’s been about 2 weeks. Told me shipped about 5 days ago when I reached out but not shipped yet.
10 January 2026
Unprompted review
Reply from Gamboa
Hello Jason,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Our records show that your order was delivered on Monday January 12th: https://track.amazon.com/tracking/TBA327742296201
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Excellent quality material
Excellent quality material. It was delivered fast and on time. . Love it
17 October 2025
Unprompted review
Reply from Gamboa
Dear Bertha,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Great Christmas gifts
Every body i give the items to for Christmas just love them I give hats to twins at 4 years old and they send me a card in the mail(with fathers help) I give sweaters, socks scarfs, jackets hats gloves to many people Great reviews from them Great stuff
17 November 2025
Unprompted review
Reply from Gamboa
Dear Ed,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Package came quicker than expected
Package came quicker than expected. Product is great quality and very comfortable.
24 October 2025
Unprompted review
Reply from Gamboa
Dear Zoe,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The hat I purchased is excellent
The hat I purchased is excellent. Speedy delivery. Great customer service.
1 August 2025
Unprompted review
Reply from Gamboa
Dear Faiz,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Better than Anticipated
The hat is extremely light weight, brim is flexible but firm enough to retain its shape. The crown is firm and retains its shape great. I ordered 1 size larger (a 60 vice 59) and it fits perfect. Any future order I would go 1 or 2 mm larger than normal. Zero complaints about the hat, would not hesitate to order another Montecristi hat from here. You will get an endless stream of emails from them - I need to figure out how to stop that.
25 July 2025
Unprompted review
Reply from Gamboa
Dear MARK,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I'm genuinely impressed by the foldable…
I'm genuinely impressed by the foldable Natural Panama Hat – Roll Up Fedora Hat. The quality and craftsmanship are outstanding, especially for the price. Although delivery took a few weeks because each hat is handmade to order, it was absolutely worth the wait. If you want a stylish, well-made, and affordable straw hat, I highly recommend this one. Gamboa, keep up the great work! You are the best!
10 July 2025
Unprompted review
Reply from Gamboa
Dear RC,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The products are great and the shipping…
The products are great and the shipping is fast! Definitely recommend the ponchos!
28 July 2025
Unprompted review
Reply from Gamboa
Dear Mike,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Ship low quality product and disappear
I ordered an alpaca hoodie for my husband as a gift. It caused a rash just by trying it on a few minutes and I asked to return or exchange it. The customer service number does not work. The email is responded to by a very unprofessional person who address the customer by their email address instead of their name, and gives partial steps for an exchange that seem to be bot generated. Many emails and over a week later I finally got an address and steps to exchange the item, but most of the products are "sold out" and can be offered as an exchange. Regardless, the address given to return the item doesn't exist according to the post office. They couldn't produce a shipping label. (The company makes the customer pay for shipping.) I emailed again and they said it was the right address, but without being able to get a shipping label and ship the product back, you can't get your money back or exchange the product. Even the Google Maps photo shows what looks like a garage with a different address on the window. It's clear the are not located in the US. They are not registered with the BBB. They seem to be running a scam by shipping low quality products and not exchanging them.
15 July 2025
Unprompted review
Reply from Gamboa
Hello Colleen,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
You asked for a refund in july 9th, we sent you information about our returns and exchanges policies and the return address was provided in July 11th, not a week later. You then replied to the email selecting option 1, we agreed and advise you to please send us the tracking number for the returned parcel. On July 14th you asked for the return address again and we sent you the information for the 2nd time. The return address is correct and it has been receiving mail for many years.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Terrible product quality sold by…
Terrible product quality sold by arrogant company who just does not care
AVOID
I leave the hat hanging on the wall in my boys room as a reminder of the poor service which this company dealt me,and to remind potential customers that if you do get sold a ‘turkey’ you are unlikely to get a sympathetic ear and very probably a ‘rude’ response.Such customer service is unacceptable and the internet is a great way of letting everyone know what a shabby setup this is!
15 July 2025
Unprompted review
Reply from Gamboa
Hello Martin,
As you have stated in your emails, this order was gifted to you by a friend OVER A YEAR AGO and you have not been able to provide information to identify the date of the purchase. You have mentioned that the hat has been worn and it didn't arrive in bad condition to you and our policies establish a time frame of 15 days to process complains about quality in order to find the best solution for our clients
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Reply from Gamboa
Dear Jeffrey,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Mars,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Their product line is exceptional
Their product line is exceptional. Sizing is always right-on, delivery time is reasonable and styles are current.
6 May 2025
Unprompted review
Reply from Gamboa
Dear Jerry,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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