While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Still haven’t recieved my order placed in mid June. Had one response after 5 weeks saying it would be delivered within 10 days, that was a month ago. I’ve requested a refund over the past two weeks to... See more

Rated 5 out of 5 stars

There were a few hiccups (one saber being discontinued and another piece not being in stock), but once the lightsabers arrived my son (RGB) and myself (Neopixel) are EXTREMELY happy. During the hiccup... See more

Rated 5 out of 5 stars

Absolutely fantastic. I am an avid collector of Star Wars memorabilia, especially lightsabers. I’ve ordered savers from various suppliers & Galaxy Sabers is by far one of the best. Everything you n... See more

Rated 5 out of 5 stars

Just received my Sabre only ordered it last Monday and it’s here ,, overall looks good and a nice free carrying case to boot ,, haven’t got time to propley check it out fully yet but overall I’m impre... See more

Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

709 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(709)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely a five star this is my…

Definitely a five star this is my second saber from galaxysabers and in happy to say I am very happy with the saber I got in my mystery box I wasn't expecting to get darth reven will be Definitely getting another mystery box soon

22 November 2024
Rated 5 out of 5 stars

Great saber and customer service

Im very happy with my saber , the customer service was great as soon as i reached out to them about it not being delivered they quickly rectified the problem and got it delivered next day.

28 October 2024
Rated 5 out of 5 stars

These Jedi good they are..

When my son’s saber wasn’t working they were so prompt to help. These guys really know their products. With simple instructions it was sorted and now he knows to keep it charged regularly. My son loves the saber he chose and uses it all the time. Best Christmas present ever. Never seen him so happy. Recommend without hesitation!

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! Spending over £250 on something unusual is a waste of money, if you can't return it.

9 May 2024
Rated 5 out of 5 stars

Galaxy light saber

Really great product with lots of settings for sounds and various colour light flashes. It arrived in good time . Had to speak to customer services about delivery and they were fast replying and sorted my issue effectively and easily. Would recommend.

14 June 2024
Unprompted review
Rated 4 out of 5 stars

My first order with Galaxy Sabers

So this is my first order with Galaxy Sabers and it went exactly how they said it would. I placed my order on the 18th July and received it Today the 31st of July. When ordering the tell you it will take 7-12 working days mine came on the 10th working day but it was 2 weeks in reality. Also a day after i ordered my saber the website went down and i thought i was scammed but i emailed them and they responded within 24 hours updating me with their issue with the website. I ordered the Black Storm Saber and it's beautiful really heavy and prenium feeling. My only downside to it is the speaker it's not the loudest. Overall would i order again with Galacy Sabers ..Yes i would.

31 July 2024
Unprompted review
Rated 3 out of 5 stars

Not so Sure I was scammed....for now

Pretty sure I have been scammed. Made my order and have tried getting back onto the website and it no longer exists.

EDIT: Appreciate the response which has alleviated my concerns measurably. Will likely upgrade review on receipt of my items.

22 July 2024
Unprompted review
A store. logo

Reply from A store.

Hi,

We are experiencing severe technical difficulties on our website, if your order was successfully placed it will be processed like normal and we will be in touch with further updates when applicable.

We will be up and running again as soon as we can.

Thanks

Rated 5 out of 5 stars

My second, and not my last

This is the second lightsaber I've bought from this site, and I'm just as satisfied as with the first one; very much! The hilt is really aesthetic, the sounds are good. Delivery by FedEx without any issues, in short, perfect!

19 July 2024
Rated 2 out of 5 stars

Could improve

The product that could use some work. The instructions for the sabers aren’t crystal clear and the button is temperamental. The gesture controls are very difficult to operate. You almost have to be aggressive to activate the gesture controls so I have found using the button much easier which isn’t ideal. The app could use some serious work!!!! It crashes and lags all the time and having to turn your Bluetooth off because the saber Constantly connects to the app even when you don’t want it to is frustrating. These areas could use some work. The saber itself is good and certainly feels premium but the battery could use a redesign. For the battery you have to remove and charge separately, you almost have to really force this out and it might feel like you are going to break it. It does eventually come out but once again it feels clunky and rigid. The packaging during shipping needs some real attention! They come from china and take an abnormally long amount of time to arrive. For the price, I believe you could trade with a different company and get better service for a similar product.

11 July 2024
Rated 2 out of 5 stars

Youngling lightsaber

I ordered the youngling lightsaber for my daughter. While plastic, the build quality is not bad and it has a good weight to it. The sounds and light flashing effects are good, but there are two serious problems which really let this product down. The first is that the blade, which is a bit on the long side for most children, is very loose and falls out quite easily. The second is that there is just one button and all of the different functions have to be accessed using a confusing combination of holding it down for a certain number of seconds. These functions are documented in the instructions, but I found myself often muting it for example when I was just trying to turn it on.

It seems this product is manufactured and shipped on demand from China, so delivery times are also outside the control of the supplier. This isn’t necessarily a problem, but worth bearing in mind as the website gives the impression that delivery will be within two weeks of placing an order, which they can’t actually guarantee.

16 June 2024
Unprompted review
Rated 2 out of 5 stars

Lightsaber doesn’t turn on

Well i wanna start off by saying the customer service is great !!
My lightsaber wasn’t working, the battery worked but the thing itself wan’t turning on. So I sent a message asking for help and for about two weeks we conversed and they helped me through it. Well they kind of kept asking me to do the same thing which, as i told them, wasn’t working. I decided i needed a refund and well they said right away « yes we will send you a link to the service to return it »// it took them a week and a half to act upon it ? I mean at this point i still believe it’s okay and sometimes stuff shouldn’t happen right away// my only fear now is to see if i will in fact get my refund or not. I do believe they are legit because the handle of the saber was of insane quality, it looked incredible. But i don’t think i am the kind of person to spend about 350€ on a lightsaber that doesn’t turn on simply cause it looks good, you know ?

19 June 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look