Galaxy Medical Alert Systems Reviews 

The customer service rep was helpful and knowledgeable about the product which made our decision easy. Set-up was easy, as per guide. We had a small issue with key box which was replaced within days.

Fabulous service. Has literally saved our Mom's life ,twice. Can't recommend enough.

The quick & helpful response to a small glitch regarding the device ordered.
Very pleasant phone interaction with staff.

The answers to my questions leading to purchase were informative and prompt (watch your spam folder if you do not see a quick reply).
Product arrived less than 72 hours after ordering.
The Belle W was very easy to set up and Mom is now enjoying piece of mind knowing she is being monitored for falls in an extremely non intrusive way.

I received my watch quickly. The gentleman I spoke with was courteous. I feel I got overcharged,but perhaps not

Iam very happy with mine & would recomend it to
others.

Very satisfied with service. Always responded to false aiarms.

We bought the alert system for my 94 yr old father and he's never had an issue with calling in each month to "check in"to make sure the system is working.
I have never had a problem with the yearly paying system.

Great service!
I had some technical difficulties trying to set up the alert system and Chris talked me through it. Testing proved the response was quick and efficient.

1, I ordered the watch first time, I found it very clumsy perfect for a male but not a female so I stopped using it
2. I then tried the pendant, I would charge it overnight and then by noon it would need recharging. I am not a young person but I am very active for my age and also walk my dog twice a day so to have to constantly recharge the system did not work for my lifestyle.

3. When I logged on to you I did not appreciate the comments "What's your problem now?" You made it sound as though I was a very difficult customer and nothing would satisfy me.

4. I would like to say that is not the case I just needed a system I could count on.

This is a true and honest genuine experience and I hope it will be helpful for you in your future endeavours.

Have really not had time to see. We had to find someone to install it as it wasn't something my Mom could install herself. She has it installed now. She is a bit of a fashionista, even at 95, and she says she wants a nicer looking bracelet😀

I am partially blind, partially deal and have just been diagnosed with osteoporosis. Dr said no falling down. My spouse was going to be out of town for 2 weeks so I got the Galaxy Medical alert so family would relax while he was gone. best decision ever. The security it gives me in case of fall is awesome. I have the watch version. I would highly recommend it.

A l they did a wonderful job. I had a horrible fall and as soon as I fell, they responded right away contact it the ambulance and my daughter anytime I’ve needed to use them. I’ve been right there and I could understand that they have very nice voices. I hope that is the information and loving. I’m sorry my hands don’t work that well so some of the words don’t come out right

Galaxy has superior customer service, a user-friendly web site, fast and free equipment delivery, and a decent price. Overall, an excellent medical alert company in Canada. Thank you Chris and his team!

Last year was a bad year for me. After 3 bad falls i was scared at times to walk through my apartment at night but thanks to the pennant I wore all the times I had my final fall and ended up in hospital for the month of December 2022 witch resulted in a triple bypass. Since then I have had no problems falling but I am still wearing the pennant for protection Sincerely Ann Westerterp

There were a few hiccups to get things started. Not a lot of instructions in the box, and the medallion worn around the neck is different than the picture on their website. Chris explained they have upgraded to an improved model. The medallion was all black and my mother did not like the color. Also, I was fiddling around with the lock box and changed the combination, rendering it useless. By now you are wondering why I gave a 5 star rating. The reason is everything got better from there, all thanks to Chris. He always answered my calls and emails. Sent us a new unit silver in color, which my mother liked and a new lockbox. It was refreshing to talk to people when you needed them.

I've had no issues with my alert device thank you

Actually at 1st it seemed liked it worked, a few days after purchasing the model I went away on vacation. While away my father tested it with another family member and no one ever responded... they tried several times, different days and were unable to get a response from someone. I haven't had the time since I've come back to cancel and send the unit back, but I will soon!! It's been absolutely useless for us... gave me headaches instead of peace of mind... it's not a connection problem... unhappy customer here!! 😠

I know someone is always there to help if I fall