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Galaxy Flights Reviews 

212
•
TrustScore 4.5 out of 5

4.6

Travel Agency
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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing dedicated assistance and guiding travellers smoothly through the entire booking process from start to finish. People consistently note that support representatives are remarkably attentive, patient, and efficient when addressing complex requests and resolving various travel inquiries. Some reviewers were not happy with unexpected price increases and frustrating discrepancies between attractive online advertisements and the actual costs charged. A few consumers also mentioned encountering hidden fees for essential baggage or finding that initially quoted rates significantly changed when finally contacting agents.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professional, polite, and... See more

Customer service

People report positive experiences with customer service, noting that agents are polite, professional, and... See more

Service

Consumers find service to be positive, frequently highlighting helpful staff members who provide attentive... See more

Booking process

Clients share positive opinions on booking process, frequently praising helpful staff who make last minute... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praised the competitive rates, great deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more

Rated 5 out of 5 stars

Nelson is very committed and professional. Arranged my trip to Perth and back and even contacted me close to the departure time to advise me how to get my boarding pass

Rated 5 out of 5 stars

Sarah was extremely attentive and very helpful 👏 👍. She communicated every moment of the booking to me and gave me guidelines to book an affordable flight ✈️ 😀. All though it was a last minute boo... See more

Rated 5 out of 5 stars

Thank you john... John who was thorough, professional and friendly. He searched and found the schedule I was looking for and answered my queries. I will definitely recommend his service.

Company details

  1. Travel Agency
  2. also in
  3. Cruise Travel Agency
  4. Flights Search Site

Written by the company

Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

212 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(212)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nelson is very committed and…

Nelson is very committed and professional. Arranged my trip to Perth and back and even contacted me close to the departure time to advise me how to get my boarding pass

4 October 2026
Unprompted review
Rated 5 out of 5 stars

John was great

John was great, booked everything well. I got the etickets in good time after payment. Galaxy flights did all they promised and i git a good deal on the flight. Just a little issue on paying from mycredit card to their account as galaxy flights are not your typical mainstream travel company. I would use them again

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Nelson was very helpful

Nelson was very helpful: he was clear and concise and helped ensure that I received a good deal and was satisfied with the process.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Galaxy…

I had a great experience with Galaxy Flights. Sarah was very friendly, helpful, and professional. She answered my calls quickly and responded to my questions promptly. She was very supportive and made the whole process easy and stress-free. Thank you, Sarah, for your excellent customer service. I would definitely recommend Galaxy Flights to anyone looking to book their travel!

21 October 2026
Unprompted review

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