I switched to Gala from another popular weight loss program and I am so happy I did. Not only is it more affordable, the support is amazing. My emails and tickets actually get answered quickly, my pro... See more
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The company refused to cancel my subscription
The company refused to cancel my subscription. I'm 2 weeks out and I've sent 5 requests to cancel it and they still haven't acted on this. I will be pursuing litigation if they charge my account for a subscription that I've canceled. The customer service is terrible. All words with no action.
The app is a bit confusing but overall…
The app is a bit confusing but overall great care and helpful RNs
Gala GLP Horrendous Customer Service
Here is a polished, ready-to-post review based on your experience.
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## Avoid This Company – Unauthorized Charges and Zero Customer Support
Rating: 1 / 5 Stars
I decided to stop taking the GLP-1 medication from Gala and thought the process would be straightforward. I received an email stating that if I wanted a refill, I needed to complete an online form. Since I did not want to continue, I simply didn’t fill out the form.
To my shock, Gala went ahead and charged me the full $447 for a 3-month supply that I never requested and will not use.
Trying to resolve this has been an absolute nightmare. You cannot speak to an actual human being; everything is handled through an online chat. When I finally reached someone, they claimed it was an "auto-renewal" for all services, completely ignoring the fact that I never authorized the medication refill. I demanded a refund, and they claimed they would send the request to their billing team. They cancelled my plan and told me I wouldn’t be charged again, but they also refused to let me delete my credit card information from their website myself—I had to ask them to do it.
It has now been a full month of endless back-and-forth. The only response I get is from an online robot telling me the issue has been "escalated," yet there is still zero resolution and no refund.
I am thoroughly disgusted with their lack of support and customer service. Do not trust this company with your credit card—I would never recommend using them.
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A safe and easy order policy
A safe and easy order policy. Convienient, and free shopping.
Doing well and very happy
I was a bit skeptical at first
I was a bit skeptical at first, but the caring providers really made a difference. Plus, my shipments arrived quickly and it all felt so smooth from the start.
Quick responses and provider care
Quick responses and provider care. Getting to speak with an actual person.
I dropped a few pounds and the app is…
I dropped a few pounds and the app is straightforward. My orders show up quickly every time, which makes things so much easier.
The team is so helpful and very…
The team is so helpful and very responsive with any questions or concerns you may have. Medication is easy to take and as long as you are doing what you’re supposed to you will have a smooth ride.
Streamlined and easy
It was a smooth, streamlined process with quick delivery. Included easy to understand instructions. I appreciate the ease of the process.
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