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Gainsight Reviews 3

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TrustScore 3 out of 5

2.8

Software Company
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Company details

  1. Software Company

Information provided by various external sources

Gainsight's Customer Success Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.

Contact info

  • Montgomery Street 655, 94111, San Francisco, United States

  • gainsight.com

2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Lost faith in Gainsight

I have lost all faith in Gainsight as a CS platform. The amount of issues we constantly encounter is overwhelming. The combination of the company offshoring all of their support staff, security incidents, support staff being unskilled in the platform, slow response times, high cost, and slow development time for features that customers actually want, has made me completely reconsider renewing our subscription. They have really gotten worse over time and are at major risk of being overtaken by a simpler product.

11 February 2026
Unprompted review

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