We went into Gails in Wanstead and had two lukewarm coffees and an equally luke warm quiche. The quiche was very tasty to be fair. I was compelled to write a review as the place was grubby. There wer... See more
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I bought pain au chocolate and almond croissants. They were bready and doughy, had little filling and tasted of nothing. Very disappointing as they are so expensive. They used to be better - there's d... See more
Company replied
Came here yesterday evening before a difficult meeting and after a long and wearing day. Sev the manager was warm, accomodating to my extras and made me feel welcome. Ahmed made the drink to perfectio... See more
Company replied
Ages to wait for coffee and then put into a sugar bowl not even a proper mug Food average nothing to write home about
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
55-57 High Street, E11 2AD, London, United Kingdom
- 2085300598
3.3
Average
8 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
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Grubby
We went into Gails in Wanstead and had two lukewarm coffees and an equally luke warm quiche. The quiche was very tasty to be fair.
I was compelled to write a review as the place was grubby. There were three tables that remained uncleared for the half hour we were there, there were tea/coffee stains up the walls, chairs and tables were crammed in together and the floor needed a good mopping. It was like a bad motorway service station cafe. For the prices of the coffees etc, employing a cleaner/table clearer wouldnt break the bank!
13 March 2026
Unprompted review
Favourite cafe in the area …
Had a lovely strong pot of English breakfast tea, and a chocolate cookie perfect dunking accompaniment 😍 thanks Suzie (staff) for the tip. Staff are so friendly in here, always welcoming and the building is the nicest in the area to have a tea/coffee 😍
10 September 2025
Unprompted review
Reply from GAIL's Bakery - Wanstead
Hello Wendy, thank you for the positive feedback, the team will be thrilled. We are happy to hear you had a great experience and hope to see you again soon.
Sometimes you need the warmth and welcome
Came here yesterday evening before a difficult meeting and after a long and wearing day. Sev the manager was warm, accomodating to my extras and made me feel welcome. Ahmed made the drink to perfection. I asked their names as I decided it important to recognise those interactions. The coffee and pastry was great. My teen, a sulky, shy and surly boy left grinning like a loon too! Came here this morning to grab my coffee, and even though it's only been a few hours, lo and behold Sev is here again, still smiling and giving exceptional customer service! Spot on.
22 November 2024
Unprompted review
Reply from GAIL's Bakery - Wanstead
Hello Ikazmi, thank you for the positive feedback, the team will be thrilled. We
are happy to hear you had a great experience and hope to see you again soon.
Best coffee, wonderful service!
The staff are professional and really care about customer service. Annie made me the best coffee I have tasted for a long time. A pleasure to visit.
26 October 2024
Unprompted review
Reply from GAIL's Bakery - Wanstead
Hello Severina, thank you for the positive feedback, the team will be thrilled.
We hope to see you again soon.
Ages to wait for coffee and then put…
Ages to wait for coffee and then put into a sugar bowl not even a proper mug
Food average nothing to write home about
21 August 2024
Unprompted review
Reply from GAIL's Bakery - Wanstead
Hello Davina, thank you for taking the time to review our bakery. We are sorry
you didn't enjoy your visit, please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further.
GAIL'S bakery poor quality I bought pain au chocolate and almond…
I bought pain au chocolate and almond croissants. They were bready and doughy, had little filling and tasted of nothing. Very disappointing as they are so expensive. They used to be better - there's definitely been a downward shift in quality. Won't bother again.
30 July 2024
Unprompted review
Reply from GAIL's Bakery - Wanstead
Hello Alex, thank you for taking the time to review our bakery. We are sorry you
didn't enjoy the pastries on this occasion. Please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further.
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