I’ve been a loyal customer of Gail’s for many years but from this day forward I will stop buying my bakery from there. The customer service is shocking & it puts me off going into their shops. Toda... See more
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Wanted to buy two loaves of bread plus other items this morning. went to pay with cash was told we dont take cash and was waved away by a very rude assistant I pointed out that cash is legal tender... See more
Company replied
We visited Gail's at Liverpool St station. We ordered scones. The butter was so hard we couldn't spread it with the functionally useless cardboard knives supplied. We had to eat off of a dirty table w... See more
Company replied
My first ever review after my city break to London. Great first stop at Gails spital fields market. I can’t remember her name, but she has the most beautiful smile. Thank you for the amazing coffee, I... See more
Company replied
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
11 Lamb Street, E1 6EA, London, United Kingdom
- 2070929886
2.8
Average
4 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been a loyal customer of Gail’s…
I’ve been a loyal customer of Gail’s for many years but from this day forward I will stop buying my bakery from there. The customer service is shocking & it puts me off going into their shops. Today was the final straw after being ignored twice & two other customers being served before me, I was then asked to move out of the way!
I gave 2 stars as I do like their bread offering!
📍 Gail’s Spitalfields
23 April 2026
Unprompted review
Poor customer experience
We visited Gail's at Liverpool St station. We ordered scones. The butter was so hard we couldn't spread it with the functionally useless cardboard knives supplied. We had to eat off of a dirty table with serviettes as no plate was supplied either. Will not patronise Gail's again.
23 November 2025
Unprompted review
Reply from GAIL's Bakery - Spitalfields
Hello Anna, thank you for taking the time to review our bakery. We are sorry you didn't enjoy your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Very poor customer relations
Wanted to buy two loaves of bread plus other items this morning. went to pay with cash was told we dont take cash and was waved away by a very rude assistant I pointed out that cash is legal tender again was told nobody is forcing you to buy our products so fine took my custom else where found a family run bakers wh gladly accepted my custom. so your loss and my gain
5 March 2025
Unprompted review
Reply from GAIL's Bakery - Spitalfields
Hello Joe, thank you for reviewing our bakery. Our decision to go cashless was made to streamline our operations and enhance safety for both customers and team. It's also in line with our sustainability efforts, as we no longer have to transport cash (by car) from our 100+ locations. We appreciate the inconvenience and hope you can understand we are doing this for what we believe are the right reasons. If you would like to discuss this further, please get in touch with our central Customer Experience team via gails.com/pages/contact quoting this review.
My first ever review after my city…
My first ever review after my city break to London. Great first stop at Gails spital fields market. I can’t remember her name, but she has the most beautiful smile. Thank you for the amazing coffee, I highly recommend going!
29 March 2024
Unprompted review
Reply from GAIL's Bakery - Spitalfields
Hello Kay, thank you for your feedback. We are glad you had a positive experience and we look forward to seeing you again soon.
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