GAIL's Bakery - Kew Reviews 1

TrustScore 3.5 out of 5

3.3

11-13 Station Parade, TW9 3PT London, GB


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Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 11-13 Station Parade, TW9 3PT, London, United Kingdom

  • 2089484716

3.3

Average

TrustScore 3.5 out of 5

1 review

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Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

In Kew

In Kew. Staff not very friendly or helpful. Tried to get a table after buying food and drink, I had to ask someone to share a table. Not happy. Everyone using laptops so no-where to sit. Not cost effective as the laptop users have one cup of coffee which lasts hrs and one laptop user, no drinks as finished. So just using laptops. Won’t run a business for long with the laptop users. More like computer shop

4 February 2025
Unprompted review
GAIL's Bakery - Kew logo

Reply from GAIL's Bakery - Kew

Hello Eileen, thank you for taking the time to review our bakery. We are sorry
you didn't enjoy your visit, please get in touch with our central Customer
Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,]  quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss your feedback
further. 

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