Visit website

GAIL's Bakery - Hampstead Reviews 2

•
TrustScore 3 out of 5

3.0

Bakery
Write a reviewVisit website
Write a review

Location

Switch location

High Street, NW3 1QH London, GB

•
2074338546

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.

Contact info

  • High Street, NW3 1QH, London, United Kingdom

  • 2074338546

3.0

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Very Rude

Very Rude, unprofessional
Very Poor approach
No customer service Mannerism (skills)

13 February 2025
Unprompted review
GAIL's Bakery - Hampstead logo

Reply from GAIL's Bakery - Hampstead

Hello Lala, thank you for taking the time to review our bakery. We are sorry to
learn we missed the mark during your visit, please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further. 

Rated 2 out of 5 stars

Ridiculous overuse of biodegradable gloves

Every time I am in a Gail's bakery, I am just astonished and horrified by their overuse of biodegradable gloves. This time I specifically asked for the server to use tongs to put my unsliced bread in a bag, and her colleague suddenly put on disposable gloves to help her! I then asked her if she would at least re-use these disposable gloves, but she said no she couldn't because they were now "contaminated" and had to go in the bin! I realise these gloves are biodegradable, but it still takes energy to make them, and they don't biodegrade so rapidly.
Otherwise, I find their bread is nice, which is what I come in to buy. But I just find this overuse of gloves rather upsetting.
Before Covid, these gloves were never used to this extent, and if someone touches a loaf of bread for one second or so, it's not going to make you ill!
I just wonder how many of these gloves they get through a week ...

30 August 2024
Unprompted review
GAIL's Bakery - Hampstead logo

Reply from GAIL's Bakery - Hampstead

Hello Anne, thank you for reviewing our bakery and contacting us directly. We
hope we have been able to explain our efforts.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look