GAIL's Bakery - Guildford Reviews 6

TrustScore 3 out of 5

2.8

19 Tunsgate, GU1 3QS Guildford, GB


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Rated 1 out of 5 stars

I you want a really dreadful cup of "coffee" at the top end of the pricing curve, youll find it at gails. Milky, creamy, no taste or smell of coffee, at nearly £4 a pop! In a small coffee cup with no... See more

Rated 5 out of 5 stars

I have been to the Guildford Cafe loads of times since they opened. I don't drink coffee, but do like peppermint tea, their bottled lemonade, and recently a daily avocado on toast snack. Ample porti... See more

Company replied

Rated 1 out of 5 stars

Think twice about going to Gails in Guildford on a Saturday if you are on your own. Even at 4pm, there was no seating and a whole load of chairs were being used to rope off space. Having ordered a b... See more

Rated 3 out of 5 stars

Lovely breakfast although I had to wait 40 minutes for a Bagel and coffee. I went into the shop at 0730 and I was only one of three customers.

Company replied


Company details

  1. Bakery
  2. Brunch Restaurant
  3. Cafe
  4. Caterer
  5. Coffee Shop
  6. Meal Delivery

Written by the company

Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.


Contact info

  • 19 Tunsgate, GU1 3QS, Guildford, United Kingdom

2.8

Average

TrustScore 3 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I you want a really dreadful cup of…

I you want a really dreadful cup of "coffee" at the top end of the pricing curve, youll find it at gails. Milky, creamy, no taste or smell of coffee, at nearly £4 a pop! In a small coffee cup with no handle, served luke "johnson" warm, so you dont stay too long. I make much better coffee at home for 60p a shot. When we last asked for a slice of lemon drizzle at guildford, we were informed that we had to buy the whole cake! Its a joke. Avoid at all costs.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

The baked egg dish should be renamed…

The baked egg dish should be renamed the cremated egg. My egg took nearly 30 minutes from ordering and one chase to be delivered. There wa little evidence of any cheese and very over cooked eggs. Not ordering this dish ever again.

24 July 2025
Unprompted review
GAIL's Bakery - Guildford logo

Reply from GAIL's Bakery - Guildford

Hello Glen, thank you for taking the time to review our bakery. We are really sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,]  quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further. 
https://gailsbread.co.uk/order/

Rated 5 out of 5 stars

Great food and bubbly staff

10 May 2025
Unprompted review
GAIL's Bakery - Guildford logo

Reply from GAIL's Bakery - Guildford

Hello, thank you for the positive feedback, the team will be thrilled. We are happy to hear you had a great experience and hope to see you again soon. 

Rated 3 out of 5 stars

Long wait…

Lovely breakfast although I had to wait 40 minutes for a Bagel and coffee. I went into the shop at 0730 and I was only one of three customers.

13 November 2024
Unprompted review
GAIL's Bakery - Guildford logo

Reply from GAIL's Bakery - Guildford

Hi Claire, thank you for taking the time to review our bakery. We are sorry to
learn we missed the mark during your visit, please get in touch with our central
Customer Experience Team via https://gails.com/pages/contact
[https://gails.com/pages/contact,] quoting this review so that we can identify
your feedback. We'd appreciate the opportunity to discuss this further. 

Rated 5 out of 5 stars

Glorious Guildford Gails ...just sayin'

I have been to the Guildford Cafe loads of times since they opened. I don't drink coffee, but do like peppermint tea, their bottled lemonade, and recently a daily avocado on toast snack. Ample portions, and excellent service - especially from Shania... Super service, great attitude, and she even laughs at my jokes !
What more could a guy wish for ? Thanks.
Richard

12 September 2024
Unprompted review
GAIL's Bakery - Guildford logo

Reply from GAIL's Bakery - Guildford

Thank you for the positive feedback, the team will be thrilled. We are happy to
hear you had a great experience and hope to see you again soon.  

Rated 1 out of 5 stars

Gails Guildford very disappointing

Think twice about going to Gails in Guildford on a Saturday if you are on your own. Even at 4pm, there was no seating and a whole load of chairs were being used to rope off space. Having ordered a butternut slice (given everything looked tired) and a coffee for the sole purpose of sitting down for 20 minutes, i quickly discovered once I ordered there was no chance of sitting down. I converted my coffee to takeaway and requested a bag for the slice, which despite me asking to be heated, was stone cold. Gross and unappetising. I was informed they don’t heat slices. Binned the slice and found a lovely independent coffee house up the lane. Gails is hugely overpriced and overrated.

13 January 2024
Unprompted review

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