I do like Gail’s and really enjoyed their coffee but when one came to my local town and I was refused service because I only had cash I can honestly say I’ve never been to one again. Previously I onl... See more
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Had a light lunch at Altrincham Gail’s today. Quiche was nice. Service was poor. One staff on counter, one very flustered staff on tea / coffee (why do they ask for your name when there’s one in front... See more
Company replied
Lovely products but very expensive and staff not with it at all - was asked multiple times ‘what can I get you’ by the same person when I had to repeatedly tell them I’m still looking. There was no qu... See more
Company replied
Very nice shop to sit in for a while, especially for coffee when it's not very busy. But the bakery stuff is seriously good. It looks just like any other you would get but the taste and texture get... See more
Company details
Written by the company
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
Contact info
5-7 Shaw's Road, WA14 1QU, Altrincham, United Kingdom
- 1613487201
3.3
Average
5 reviews
Replied to 59% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I do like Gail’s and really enjoyed…
I do like Gail’s and really enjoyed their coffee but when one came to my local town and I was refused service because I only had cash I can honestly say I’ve never been to one again. Previously I only went to the one near my sons in London and he usually paid so never realised it was a cash free business.
11 December 2025
Unprompted review
Reply from GAIL's Bakery - Altrincham
Hello Calais, thank you for reviewing our bakery. Our decision to go cashless was made to streamline our operations and enhance safety for both customers and team. It's also in line with our sustainability efforts, as we no longer have to transport cash (by car) from our 100+ locations.
We appreciate the inconvenience and hope you can understand we are doing this for what we believe are the right reasons. If you would like to discuss this further, please get in touch with our central Customer Experience team via gails.com/pages/contact quoting this review.
Food ok, service v poor
Had a light lunch at Altrincham Gail’s today. Quiche was nice. Service was poor. One staff on counter, one very flustered staff on tea / coffee (why do they ask for your name when there’s one in front of you ???) A preordered delivery guy arrived and dominated the staff, with 7 people waiting in the queue. Meanwhile 2-3 staff were busy doing something behind the till - not sure what. And this was not unusual. That’s why we mostly use local independents - cheaper, better service, and still good food.
14 August 2024
Unprompted review
Reply from GAIL's Bakery - Altrincham
Thank you for taking the time to review our bakery. We are sorry you didn't
enjoy your visit, please get in touch with our central Customer Experience Team
via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting
this review so that we can identify your feedback. We'd appreciate the
opportunity to discuss your feedback further.
Seriously tasty
Very nice shop to sit in for a while, especially for coffee when it's not very busy. But the bakery stuff is seriously good. It looks just like any other you would get but the taste and texture get me every time. In a positive way. This is one of the better branches of Gail's with very nice service.
22 March 2024
Unprompted review
Staff need training and products very pricey.
Lovely products but very expensive and staff not with it at all - was asked multiple times ‘what can I get you’ by the same person when I had to repeatedly tell them I’m still looking. There was no queue behind me and she ended up say ‘oh yes you said that’ Whole experience seems the staff are too above it to actually be aware of customers.
6 January 2024
Unprompted review
Reply from GAIL's Bakery - Altrincham
Hi Julie, thank you for your feedback. We are sorry to hear that you haven't thoroughly enjoyed your visit, and we are addressing your note with the bakery manager for review. We hope you will consider giving us another chance: we'd surely love to see you again for a more positive experience.
Lovely little coffee shop with an…
Lovely little coffee shop with an amazing selection of cakes, pastries and savouries. Good coffee too.
28 December 2023
Unprompted review
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