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GAIA Filters  Reviews 97

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness, noting significant improvements in hair and skin health, especially in hard water areas. Many found the product easy to install and appreciated the quick delivery service. The quality of the product is frequently highlighted, with consumers reporting softer hair, less dry skin, and a noticeable reduction in issues like hair fall and skin allergies. However, some customers also noted issues with packaging, describing it as damaged or dirty upon arrival. A few people mentioned difficulties with the product fitting their shower setup, sometimes requiring additional parts or adapters. There were also occasional reports of delivery problems, such as lost parcels or tracking issues. A small number of reviewers felt the product did not improve hard water or make a noticeable difference to their hair and skin.

What people talk about most

Product

Users describe positive interactions with the product, with many reporting softer skin and hair, reduced... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the product's quality,... See more

User experience

People report positive experiences with user experience, particularly highlighting the ease of installation... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers describe the customer service as... See more

Delivery service

Consumers generally find the delivery service to be positive, with many praising the fast and prompt delivery... See more

Based on these reviews

Rated 4 out of 5 stars

For sure, Ireland hard water causes several issues related to fall of hair, skin allergy, etc,. Unfortunately this is not known to many people, nor our GPs mention this clearly except few. After using... See more

Company replied

Rated 4 out of 5 stars

I like to support Irish businesses so Gaia was an obvious choice when looking for a shower filter. It works pretty well, no complaints but the packaging could use some improvement, hence the 4 stars.... See more

Company replied

Rated 5 out of 5 stars

I started to notice a difference in my skin after just 3 showers – it felt noticeably less dry, hydrated, and more comfortable, which for me was a big win. By 5 showers, brushing my hair became e... See more

Company replied

Rated 5 out of 5 stars

A wonderful company to deal with. I have been using the filter for almost a year and would definitely recommend it. Very easy to install and change.I choose to get a new filter send to me every 3 mont... See more


Company details

  1. Water Filter Supplier
  2. Health and Beauty Shop

Written by the company

GAIA Filters was created with one simple belief: Better water leads to better health. The water you shower in every day should support your wellbeing, not work against it. Yet modern water systems often contain chlorine, heavy metals, and other impurities that can contribute to dry skin, irritation, and dull hair. That belief is why GAIA Filters exists. We specialise in premium shower filters designed to reduce chlorine and common contaminants found in household water, helping support healthier skin, stronger hair, and overall wellbeing. GAIA Filters help minimise exposure to these substances, transforming everyday showers into a cleaner, more refreshing experience. Our filters combine high-performance water filtration with elegant, minimalist design, making them easy to install and suitable for most homes. Every GAIA filter is built using carefully selected materials and tested to meet high performance standards. Our goal is simple: practical solutions that fit seamlessly into daily life. Today, thousands of customers use GAIA Filters to improve the quality of the water they shower in every day. We’re not here to change your routine, we’re here to improve the one you already have. By improving the water in your shower, GAIA Filters helps turn an everyday habit into a healthier one. Refine Your Routine with GAIA Filters.


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

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Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Didn’t work for me

recently purchased this shower filter hoping it would improve the quality of my water and help with my hair, but I didn’t feel like it made any real difference. After using it, my hair still feels like it has a strange coating on it after every shower—almost waxy or weighed down—rather than clean and soft.

I was expecting the filter to remove impurities and make a noticeable difference, especially since hard water has been an issue for me.

Installation was easy enough, but I wouldn’t recommend this filter if you’re hoping for softer, cleaner-feeling hair or any real change in water quality.

1 April 2026
Rated 5 out of 5 stars

Revitalised and repaired my bleached over-processed hair

My hair is bleached blonde and was very damaged over the years from highlights, dyes and then hair extensions 2 years ago. My hair is prone to breakage and falls out. I live in Dublin in a very hard water area. I was desperate to try anything to strengthen my brittle and damaged hair and to get rid of the brassiness! My mam saw this on TV and suggested it. I was skeptical, but desperate! I have been on hair supplements and using expensive shampoos etc the past two years but I was willing to try anything! My hair improved a little with supplements and shampoos. However, I started using the Gaia filter in Dec. I’ve noticed I’m getting so many compliments about the condition of my hair the past month. (This doesn’t happen to me!)
The colour isn’t brassy blonde, it looks so shiny, it’s growing lots and it looks so thick and healthy. It dawned on me that it could be because of the Gaia filter! I really believe it is because of this.
My face skin isn’t as dry either.
Within one week, I noticed my shower doors didn’t have the stubborn watermarks anymore! Once I clean the doors, they stay reasonably clean for ages!
My replacement filter arrived last wk.
I’m looking forward to seeing how my hair thrives with the Gaia filter.
I’m paranoid now about the rest of my water. What am I brushing my teeth with, washing my clothes etc.. with?
I would suggest this filter to anyone desperate to improve their hair growth and quality. Thanks Gaia, an excellent service and product!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Such a great experience with the brand

Such a great experience with the brand, customer service was amazing from the team and the filter has made such a difference to my hair and skin. Since living in London I had really struggled with water quality and Gaia was the best choice to add to my routine.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy and prompt

Ordering was easy and prompt. Setting up the filter was easy too. I ordered
the separate adapter not because of space but just in case the filter didn’t fit my shower. It was a good call as it didn’t fit and the €10 adapter made it fit. I’ve been using for a week now and found that the very strong chlorine smell has dramatically reduced from the water and my shampoo and shower gel are foaming better which is promising. I’ll edit in a months time to give a skin and hair update but so far so good. My blonde hair looks brighter and feels softer after one week.

20 March 2026
Rated 5 out of 5 stars

A wonderful company to deal with.

A wonderful company to deal with. I have been using the filter for almost a year and would definitely recommend it. Very easy to install and change.I choose to get a new filter send to me every 3 months.Big Thank You to Dylan who took the time to locate a lost parcel for me a few months ago.The courier delivered it to the wrong address but Dylan sorted it out the same day I contacted Gaia. Fantastic customer care.

16 March 2026
Rated 5 out of 5 stars

Incredible customer service

I couldn’t be happier with my experience with Gaia. Their team is always incredibly kind, helpful, and responsive to emails — something that honestly feels rare these days. It’s so refreshing to deal with a company that genuinely cares about its customers and takes the time to provide thoughtful support.

The filter itself is excellent. I have blonde hair and have always struggled with it turning brassy shortly after leaving the hairdresser. Usually within a week I’d notice the change, but since using this filter, my blonde has stayed bright for much longer. It’s made a noticeable difference and has taken away a long-standing frustration.

Great customer service combined with a product that actually delivers — there really aren’t many companies like this today. I couldn’t recommend enough!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Very good communication and helpful staff. GAIA filters are very effective. Hair and skin benefits. Much better than any other filter that have used in the past for water problems. Would highly recommend.

12 March 2026
GAIA Filters  logo

Reply from GAIA Filters

Hi Breda,

Thank you so much for this, it really means a lot to us!

We’re so glad you’ve had a good experience with our team and that the Gaia shower filter has made a real difference for your hair and skin. Hearing that it’s worked better for you than other filters you’ve tried is especially lovely to hear.

Thanks again for taking the time to share this and for recommending us - we really appreciate it.

- The Gaia Filters Team

Rated 1 out of 5 stars

No Customer Service.

Extremely disappointed with the experience so far. We ordered the filter initially, and then discovered that it didn’t fit our shower so we needed to purchase an additional adapter. The adapter was ordered over a week ago but still hasn’t arrived.

We’ve emailed three times and received no response. We also tried contacting them via Instagram but have had no reply there either. The tracking link provided does not work, which makes it even more frustrating.

The website also states that delivery in Ireland is free, yet we were charged for delivery at checkout.

At this stage, the lack of communication and customer service has been very disappointing. Unfortunately, we can’t comment on the product itself as we haven’t been able to use it. Based on this experience, I cannot recommend the company.

9 March 2026
GAIA Filters  logo

Reply from GAIA Filters

Hi Aidan,

We’re really sorry to hear about your frustration and appreciate you taking the time to share your experience.

Your order was delivered within 4 working days, which is within our normal delivery timeframe in Ireland. During that week, we were in the process of switching couriers, which caused an issue with some tracking links not updating correctly. This was identified and resolved quickly, but we understand how that added to the confusion.

In terms of communication, your emails came through on Thursday evening and Friday morning. As a small team, we do our best to respond as quickly as possible, but there can occasionally be a short delay, especially during busy periods. That said, we always aim to get back to everyone as soon as we can and we absolutely take this feedback on board.

We genuinely care about our customers and their experience so this is disappointing to hear that this was yours.

If there’s anything further we can help with now that your order has arrived, we’re here.

- The Gaia Filters Team

Rated 1 out of 5 stars

Not a unique product - Rip Off

I've already tried to flag the fact that this "company" is simply rebranding cheap $10 filters from China and passing them off as their own invention. Just try an image search on alibaba and all will become clear. Funnily enough any comment is immediately deleted and blocked. Speaks volumes.

People have been ripped off by this pair - shameful excuses for entrepeneurs

Updated in response to Gaia’s feedback which I do appreciate.
While I completely understand that many items are sourced via global production houses, it’s disappointing to read that you are still asserting that the filtration system is unique to yourselves.
The exact same filtration make-up is reflected on both the manufacturers site plus any other companies who sell this product.
If customers are paying €90 for what is effectively customer service then I find that disingenuous on your part.
My aim here is to shine a light on a white label product that you are simply rebranding and applying a 1000% markup. That’s not “coming at you”, it’s simply helping others to make an informed decision.

13 March 2026
Unprompted review
GAIA Filters  logo

Reply from GAIA Filters

Hi "Shine a light",

This is honestly quite sad to read. It’s really disappointing that someone would come for a small Irish business like this - especially from an anonymous account, without ever having placed an order or contacted us directly.

Like most products in this category, manufacturing is done through established global partners. What matters, and what our customers are actually buying, is everything built around that: the quality of our filter ingredients, the level of filtration we stand over and the support we provide before and after purchase.

The Gaia shower filter has been carefully selected and refined based on real customer results. Not just sourced and resold. That’s why we have thousands of customers who consistently see improvements in their hair and skin.

We’re always open to genuine feedback or questions, but this doesn’t reflect the reality of our product or our business.

- The Gaia Filters Team

Rated 5 out of 5 stars

Well I bought Gaia filter then very…

Well I bought Gaia filter then very fast bought another…my skin feels a lot softer and my hair I feel is started to look and feel better . Early days only in 2 weeks.

18 February 2026
GAIA Filters  logo

Reply from GAIA Filters

Hi Gill,

Thank you so much for sharing this.

We love hearing that you came back for a second Gaia shower filter so quickly - that really means a lot. It’s great that after just a couple of weeks you’re already noticing softer skin and your hair starting to look and feel healthier.

Thank you for trusting Gaia Filters and for taking the time to leave a review. We really appreciate your support.

- The Gaia Filters Team

Rated 5 out of 5 stars

Have been using Gaia filter for just…

Have been using Gaia filter for just over a week and ive already noticed a huge difference. Water feels cleaner and my hair feels soo much nicer after it. Will definitely be buying another when its due to be changed

22 February 2026
GAIA Filters  logo

Reply from GAIA Filters

Hi Amy,

Thank you so much for taking the time to share this.

It’s amazing hear that after just a week with the Gaia shower filter you’re already noticing a difference - especially that the water feels cleaner and your hair feels much nicer after showering. Those early changes are often what people notice first.

We’re also so grateful for your support and for planning to replace the filter when the time comes. Keeping the filter fresh every few months helps the filtration keep working the way it should.

Thanks again for your kind words.

- The Gaia Filters Team

Rated 5 out of 5 stars

Amazing customer service

I had trouble getting the filter to fit as my shower is really old but the customer service was amazing and advised me on the adapter needed and stores near me to get them!
I would definitely recommend Gaia Filters to anyone looking for a shower filter!

16 February 2026
GAIA Filters  logo

Reply from GAIA Filters

Hi Emma,

Thank you so much for your kind words!

We’re delighted our customer service team could quickly guide you to the right adapter and help you get the Gaia shower filter fitted without hassle. We always want the whole experience from purchase to installation to feel easy and supportive.

Your recommendation genuinely means a lot to us. Thanks again for taking the time to share this.

- The Gaia Filters Team

Rated 5 out of 5 stars

My hair is softer and the brassy tone…

I have been using the GAIA filter now for nearly 1 month and my hair is softer and the brassy tone in my hair from the iron in our water is no more. Im delighted with my GAIA filter and signed up for the refill filters which will be automatically sent to me every 3 months. Thank you.

25 January 2026
GAIA Filters  logo

Reply from GAIA Filters

Hi there,

Thank you very much for sharing this.

Iron build-up in hard water can really affect hair colour - especially those brassy tones, so it’s brilliant to hear that after a month with the Gaia shower filter, your hair feels softer and the colour has balanced out.

We’re also delighted you’ve signed up for the refill subscription. Replacing your shower filter every three months helps keep the water filtration working at its best, especially in areas with higher iron content.

Thanks again for your support, we really appreciate it.

- The Gaia Filters Team

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