GAF Materials Corporation Reviews 4

I have tried to give GAF an opportunity to fix this matter since Fairclaims is considered a Master Elite contractor on their website. Fairclaims should be removed as a Master Elite contractor, and if they are not, then all should question all GAF Master Elite Status referral contractors, and all legitimate Master Elite contractors should be upset with the fact that Fairclaims is being allowed to be a Master Elite contractor! GAF and Fairclaims have failed to honor the GAF warranty, and GAF has allowed Fairclaims to remain a Master Elite contractor with the poor-quality workmanship seen in the photos. Fairclaims installed my roof in the exact opposite way GAF states a roof should be installed!

GAF has since had an inspector come out to inspect the roof, and GAF has refused to provide me with the inspector's license number and full name to report him. He never got on my roof, and the items he claimed Fairclaims needed to fix are not being put in writing (items below in the photos). GAF has been sent the same photos from the inspector showing the needed GAF repairs that need to be done, and as of Nov 2024, I still do not have my roof completed properly. GAF refuses to honor the GAF warranties I paid extra for as well. GAF is fully aware of my issues with Fairclaims:

My roof was installed in Nov 2024, and it is still not complete, along with other contracted work outstanding to be done, because Fairclaims refuses to complete the signed agreed contract. I paid for a new roof and went with all the company's upgraded recommendations for the best ventilation and cooler attic, yet they stated that additional outtakes are probably needed and should have been discussed prior to the new roof installation due to the Cobra Intakepro vents that they recommended. The Cobra 3' Z Ridge Vents I paid extra for are currently partially blocked. The Cobra 3 Z Ridge vents have incorrect size openings and are inconsistent in opening sizes. The company has refused to correct the two issues, so my attic is hotter than prior to getting a new roof! Prior to my new roof, my attic was never above 15 degrees from the outside temperature in the summer. I paid extra for the Echo Chief radiant barrier, Cobra Intakepro Vents, and Cobra 3 Z Ridge Vents, so if the attic is sometimes over 25 plus degrees hotter than outside, it is obvious something is not right in my attic due to either incorrect Echo Chief Barrier installation, or due to the partially blocked Cobra 3 Z Ridge vents, or incorrect Cobra 3 Z Ridge opening sizes, or the incorrect installation of the Cobra Intakepro Vents for proper intake of air, or all three. They installed soaking wet shingles on a wet barrier while it was sprinkling. I asked them not to install wet shingles on a wet uneven and torn barrier, and they ignored me (as seen in photos).

The company installed a GAF product, Cobra Intakepro Vents; they had no idea how to install and installed it incorrectly (which I told them while on the phone with GAF during installation, and they ignored me), as seen in the photos, yet they recommended it. I paid extra for an upgrade for a 5-year Maintenance and Service Agreement and paid extra for an upgrade for a 25-year Golden Pledge Warranty and 25-year Workmanship Warranty, which Fairclaims refuses to honor. Fairclaims tried to send an agreement offering an unreasonable credit in which they figured I would not realize I would have to end up spending extra money to get a third party to finish the work they were contracted and paid to do, so they would not have to finish the agreed-upon contract.

A complaint is being filed, and it is my hope Fairclaims will have multiple sanctions given through RCAT. This was what I last sent Fairclaims: By you not repairing the below items correctly, you are stating that this is Fairclaims' standard of workmanship. All GAF products, as seen below, were installed according to GAF guidelines, and you stand 100% behind the work seen in these photos as correct and not needing to be fixed or redone, and this is the standard of quality of workmanship by Fairclaims. No matter what Fairclaims states, the photos say it all! (See photos)

I have tried to give GAF an opportunity to fix this matter since Faiclaims in considered a Master Elite contractor on their website. Fairclaims should be removed as an Master Elite contractor and if they are not, then all should question all GAF Master Elite Status referral contractors and all legitimate Master Elite contractors should be upset with the fact that Fairclaims is being allowed to be a Master Elite contractor! GAF and Fairclaims have failed to honor the GAF warranty and GAF has allowed Fairclaims to remain a Master Elite contractor with the poor-quality workmanship seen in the photos. Fairclaims installed my roof in the exact opposite way GAF states a roof should be installed!

GAF has since had an inspector come out to inspect the roof and GAF has refused to provide me with the inspector’s license # and full name to report him. He never got on my roof and the items he claimed Fairclaims needed to fix is not being put in writing (items below in the photos). GAF has been sent the same photos from the inspector showing the needed GAF repairs that need to be done and as of Nov 2024, I still do not have my roof completed properly. GAF refuses to honor the GAF warranties I paid extra for as well. GAF is fully aware of my issues with Fairclaims:

My roof was installed in Nov 2024 and it is still not complete along with other contracted work outstanding to be done, because Fairclaims refuses to complete the signed agreed contract. I paid for a new roof and went with all the companies’ upgraded recommendations for the best ventilation and cooler attic, yet they stated that additional outtakes are probably needed and should have been discussed prior to the new roof installation due to the Cobra Intakepro vents that they recommended. The Cobra 3" Z Ridge Vents, I paid extra for are currently partially blocked. The Cobra 3” Z Ridge vents have incorrect size openings and are inconsistent in opening sizes. The company has refused to correct the two issues, so my attic is hotter than prior to getting a new roof! Prior to my new roof, my attic was never above 15 degrees from the outside temperature in the summer. I paid extra for the Echo Chief radiant barrier, Cobra Intakepro Vents and Cobra 3” Z Ridge Vents, so if the attic is sometimes over 25 plus degrees hotter than outside, it is obvious something is not right in my attic due to either incorrect Echo Chief Barrier installation or due to the partially blocked Cobra 3” Z Ridge vents or incorrect Cobra 3” Z Ridge openings sizes or the incorrect installation of the Cobra Intakepro Vents for proper intake of air or all three. They installed soaking wet shingles on wet barrier while it was sprinkling. I asked them not to install wet shingles on a wet uneven and torn barrier and they ignored me. (as seen in photos)

The company installed a GAF product Cobra Intakepro Vents, they had no idea how to install and installed in incorrectly (which I told them while on the phone with GAF during installation and they ignored me) as seen in the photos, yet they recommended it. I paid extra upgrade for a 5 yr Maintenance and Service Agreement and paid extra upgrade for a 25 yr Golden Pledge Warranty and 25 yr Workmanship Warranty which Fairclaims refuses to honor. Fairclaims tried to send an agreement offering an unreasonable credit in which they figured I would not figure out I would have to end up spending extra money to get a third party to finish the work they were contracted and paid to do, so they would not have to finish the agreed upon contract.

A compliant is being filed and it is my hope Fairclaims will have multiple sanctions given through RCAT. This was what I last sent Fairclaims: By you not repairing the below items correctly you are stating that this is Fairclaim's standard of workmanship, all GAF products as seen below were installed according to GAF guidelines and you stand 100% behind the work seen in these photos as correct and not needing to be fixed or redone and this is the standard of quality of workmanship by Fairclaims. No matter what Fairclaims states the photos say it all! (See photos)

This is my worst experience with any company ever. GAF warranty is almost non-existent. Stay as far away as possible from their 50 year shingle warranty scam. Unless the contractor is a RCABC member or equivalent otherwise you will be holding the bag if anything gos wrong.

company sells product "ROOF MATE BASE COAT" . It says that this product will block asphalt bleeding through . NO IT DOES NOT DO IT. I filed warranty claim . process is very disrespectful. they tell you that you will work one on one with GAF warranty dept. NO YOU DONT. you dont get to do that at all. they sent me a letter with stupid excuse that I used product of diffrent brand which is not true. I only sampled that. picture shows clearly that this product does not block at all bleeding. what a waste of personal time and MONEY. additionaly unknow what, if and how to proceed once this product is applied to the surface at this point. they are bunch of lazy, incompetent ,disrespectful idiost at GAF who do not have respect for consumer nor contractor