Gadget GoGo Reviews 

1,276
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very efficient and quite easy to use when selling their unwanted electronic devices. Many people truly appreciate the fast payment and clear communication provided by the helpful team throughout the transaction. Some reviewers were not happy with the final monetary offers received after the company completed item inspections. A few other people also felt that the initial online quotes were reduced unexpectedly due to minor cosmetic wear. Additionally, customers noted that payments sometimes took much longer than expected to arrive in their bank accounts.

What people talk about most

Price

Customers had ambiguous experiences with price. While many reviewers praised the competitive initial quotes... See more

Product

Clients share ambiguous opinions on product, with some expressing frustration over unexpected quote... See more

Payment

Reviewers highlight ambiguous aspects of payment, reflecting a wide range of differing experiences. Many... See more

Service

People report positive experiences with service, highlighting a quick, easy, and efficient trade-in process.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item evaluations. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good. Fairly easy website to use. The price generated after inspection was lower than that proposed. The ability to describe your product to the company is difficult with their own categorisat... See more

Rated 4 out of 5 stars

Super quick and efficient, easy steps to follow. Great communication throughout. Only marked it down by 1 star as final price offered is far from what is advertised. For a console that is 12+ years ol... See more

Rated 4 out of 5 stars

Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them. Unfortunately when they received the device, they sent me a revised quote which was half the initial valu... See more

Rated 4 out of 5 stars

Very organised & efficient, fast payment & easy to do a transaction with, as advertised. My only negative comment is that on your website you estimate a price per model which is a bit misleading as y... See more


Company details

  1. Recycling Center
  2. Cell Phone Store
  3. Mobile Phone Repair Shop

Written by the company

Gadget GoGo is the easy way to sell your unwanted gadgets online, we buy the largest range of gadgets on the internet, and offer 48h payments from receiving your gadgets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(1,276)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Easy Smooth Service start to end..

I was a little skeptical like some customers being first time and unknown locally however the pick up delivery notification acceptance was good. Payment also came through..now I know the steps I would definitely use and recommend..

17 August 2025
Unprompted review
Rated 3 out of 5 stars

Great price, terrible servie

Price quoted was great and I recieved the amount quoted.

Item was pristine with all original box and packaging, so no reason to downvalue.

Money paid in just over 1 week from posting.

Absolutely no communication, no confirmation my item had been recieved, no replies to emails and impossible to reach on the phone.

4 August 2025
Rated 5 out of 5 stars

Fast service

Fast service, and easy transaction to my bank. I accept my downgraded price as it wasn’t in working condition. Thanks. Would use this website again.

4 August 2025
Unprompted review
Rated 3 out of 5 stars

Not a bad service

Not a bad service. Expected to be low called abit from the initial offer. This seems to be the norm. Had to chase communication up quite a bit. Probably use again

4 August 2025
Rated 1 out of 5 stars

Scam Company. Do not use.

Seems they have form for lying and making up things.
Sent me pictures of damage and dirt on my console (unlucky for them I had photos of when I sent it, they will reduce price and say it's due to condition of the item, yet my pictures prove it was in great condition.
Very unprofessional and they clearly have form of scamming people and damaging items.
DO NOT USE THIS COMPANY.
Reporting to trading standards.

Read and laugh at their reply....crying because I know my consumer rights and didn't "threaten" legal action or to involve Trading standards, it was a PROMISE. And a promise I have absolutely done. They are now involved.
Your lies and your attitude have brought this upon your very dodgy company, and judging by some of the other reviews left you have a back round of ripping customers off and telling lies. This is clear for all to see.
So keep crying your tears of victimhood, I'll see you in court xx

30 July 2025
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi Arron,

We’re sorry to hear you were unhappy with your experience, but we feel it’s important to provide some clarity for anyone reading this review.

From the moment your device arrived, our team received an unusual volume of demanding emails from you, insisting on immediate payment, despite our clearly stated processing window of up to 48 hours. When a revised offer was made due to the condition of the device (which contained a significant build-up of internal dust and dirt), Whilst you initially accepted our revised offer, your communication escalated sharply.

You repeatedly issued threats of legal action, stated we owed you money under a “contract,” and gave ultimatums to pay by a deadline of your choosing. You also mentioned Trading Standards and made promises to leave damaging reviews and pursue compensation, even before the matter had been resolved.

While we are always open to resolving concerns professionally, your approach quickly became hostile and unreasonable. We made the decision to cancel the transaction and return your device at no cost, which we believe was the fairest outcome under the circumstances.

At Gadget GoGo, we pride ourselves on treating all customers with respect and expect the same in return. We stand by the professionalism of our team and how your order was handled from start to finish.

Kind regards
Gadget GoGo

Rated 1 out of 5 stars

Watch Downgraded Unfairly

Update after receiving my watch back:

I sent my Apple Watch Series 8, quoted at £135.90 in excellent condition. Gadget GoGo cut the offer to £81.54, claiming heavy scratches that I am certain were not there when I sent it.
They refused to provide photos showing the serial number alongside the scratches, and the photo they did share had all metadata removed so there was no date/time or device information. This means there was no proof the image was of my watch.
I have now received my watch back and taken detailed photographs of the condition. I cannot replicate the scratches shown in their original photos, which strongly suggests their images were either edited or not of my device at all.
I’ve escalated this to Citizens Advice for referral to Trading Standards, as I believe this reflects a wider pattern. I’ve since seen many reviews reporting the same experience.

I sent my Apple Watch Series 8, quoted at £135.90 in excellent condition. Gadget GoGo cut the offer to £81.54, claiming heavy scratches that I am certain were not there when I sent it.

After checking reviews, I can see many others have had the same experience with high quotes reduced once the item arrives claiming 'heavy cosmetic damage'. I’ll be escalating this to Citizens Advice and Trading Standards.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

The BEST offer around

Wasn’t sure about this company as there were some bad reviews that worried me but honestly this company offer the BEST price around for your second hand device. I had a £10 reduction of my original offer for not having the charger which I knew would happen but they definitely pay out within 48 hours of getting your order. Sent off my Apple Watch on the 12th July, got my final offer on the 16th and received the money this morning 18th July. Very happy with the service and the money I got, will definitely return and recommend. Thank you so much!

18 July 2025
Unprompted review

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